Amazon Chime Customer Service

You don't have to remember anymore pin or dial in... just a one button conference call, and with dial back enabled, so when the conference start you get a pop up on your pc asking to join. You can tell people you're few minutes late.. And the phone calls through data is fantastic.. switching from mobile network takes a fraction of a second... and I was able to be in the call in challenging situation like high speed train at 300km/hour! Amazing

Thanks for fixing one-touch dial! I use this feature a lot because my internet connection isn’t the best, so I need to join meetings both on my phone and my laptop, and this app makes that easy again!

Please add a function to the group chat notifications to be scheduled for a specific days and times. I would like to be paged only during my shift and not have to turn on and off the notifications manually. Thank you

The app works as intended for my needs. My nitpick is the mute button UX is opposite from the desktop version — The button is unlit when muted on desktop, it’s lit when muted on the iOS version. Please consider aligning the UX between desktop and iOS.

Can you make it have Apple Watch texting support? Currently I can only send a msg from my watch if I receive a msg. Can you make it so people can chime from their watch? While at work I do CPT’s & Dwells. So if I’m away from my computer I would like to msg people.

I would like to be able to send messages without getting a message first. Cause right now I can only message back if I get one first. Thanks other than that this app is great.

What’s the point in having favorites on the desktop app and website if I can’t have favorites on the app!?! Some of the contacts that are favorited are there for a reason!

Really is a necessity to be able to connect to a watch and use this when you can’t have your phone.

Recently notifications are broken. I always see stale messages as pending ones on chime icon. On reloading the app, it still doesn’t work on my iPhone. Please fix it asap.

Would make my life so much easier if this was available on the Apple Watch! Please consider this a option

When I try to login, it says you are not allowed to login with this network?? I am trying on two diff network still cannot login..

Great app -would be better if it had dark mode -easier on the eyes

Making it available on smart watches

Chime is as good as or better than Skype for Business and I must say it’s a great tool for work teams and online meetings. Group chats are particularly useful. One thing that has always kind of irritated me though: the options for sharing your presence are either everyone (think: 25K+ employees in organization) or nobody. Those are two huge extremes lol. I want to be able to share my online presence with my team but not necessarily my subordinates (who message me all the time like hello people we aren’t BFFs) and everyone in my org. Can we see a feature to add specific users to an option for “selected contacts only” to share online presence with, perhaps? Summary: great service, better than Skype for Biz, fantastic for meetings, amazing for chat and groups, but more flexibility for sharing online presence would be appreciated!

Finally has iPhone X support. The app is still very basic but that’s not a bad thing. Easily switches between room and IM conversations.

When starting a new message, I typically type the name of the person/group I want to message in the “to” field. The mobile app suggests everyone in my Exchange contact list - my company has abt a million employees in contact. So, “john” gets me abt 200 results. The app already knows the “john”s I have historically messaged, the ones I regularly message, and the one(s) I have favorited. Yet, it doesn’t use any of this info to improve suggestions, which is critical for mobile apps because we tend to use the mobile app (instead of desktop app) when traveling, in a hurry, etc. It’s been like this for years and I was hoping they’d fix it. Disappointing UX.

Overall, like the title says, it’s not a terrible app. However my issues are with the build quality and integration with bigger phones, such as the 14 pro max. Biggest issue I have is when I get a chime notification within the app, it obviously shows at the top. However, with the dynamic island of the pro max, it is hard to read the notification as it doesn’t drop down far enough. If that could be addressed/fixed, it would make the app a lot better.

The video conferencing stuff works decently. That’s important. The notifications don’t work right, and the app regularly shows stale/outdated/incorrect conversation and contact information. Notifications are one of those really important things for a chat app, and they’re just quite broken in the iOS app. Hope this gets prioritized. The group chat rooms are pretty functional and have a good selection of features. Not too many to be confusing/hard to navigate - and not too few to be lacking in utility.

App is functionally well and doesn’t have any major bugs. however given the iPad is now used extensively for business work, it would be great to have features similar to desktop like the ability to attach files which is very important differentiator for chime

I’ve had four opportunities to use this video platform for a meeting, and on each occasion the video failed to function adequately. 3 times on my laptop. At the initial sign-in my video worked, as soon as the meeting moderator would sign in the laptop video dropped out. So on try 4, I used my iPhone 14+, IOS 17.1, this time again voice worked, when moderator opened the meeting he could see my video but it was very grainy and the meeting required a clear video to conduct our meeting. So four tries, four failed attempts.

Chime has long way to go compared to offerings from Zoom, Skype, or even WhatsApp. In the past voice quality was below par, now that it is better the video side of things are below par. From features side, seeing multiple people sharing video is difficult on the phone app. When multiple people are switching videos, the app annoys by bringing up a popup “share video, or skip” every time someone else starts sharing video. If I’m on video tab and the popup cannot come, the app crashes kicking me out of conversation and I have to dial in. Then there is lack of breakout rooms in a meeting, or asking questions to presenter by raising hand. If bandwidth is low, the platform cannot adapt resulting in lags in both video and audio instead of adjusting to lower resolutions. Overall, chime is not optimal

Joining as a guest to meetings doesn't remember the meeting ID, mute doesn't unmute or change status correctly, tapping on chat section does nothing, video for chat usually doesn't load, changing to a different Bluetooth device doesn't reflect in app. This happened on most recent versions of iOS, on brand new iPhone 16, fresh install of app. I can see screen shares, and I can mute/unmute by switching to the active call/phone view, but not within the app itself.

It kept on dropping me, I continued to click the link with the same result and not sure if I was supposed to use my audio or some other audio. Also my head was huge holding my phone, could not fit my business profile in the video unless you put it a distance from where you are sitting. I would use Zoom or the Microsoft app. Click the link and I am in the meeting. If you want to make a great first impression stay away from this app

By far, the worst app of its kind. Very hard to get connection to work. It seems like there’s extra “features” or something that ultimately make it impossible to login. It kept saying it couldn’t connect due to WiFi connectivity—-something I’ve never encountered with the other apps. Same with 4 bars on just cellular. Don’t bother. Just get Zoom, or if you have to, MS Teams or Google Meet. I’m sure AMZN will get this eventually, but do we really need yet another version of FaceTime ?

Since the most recent update my phone has not been able to notify me of new messages. Normally the phone will notify me about any new messages but it hasn’t. I would have open the app in order to see notifications. Notifications are on and allowed.

The iPhone experience is not good. If I have suggested text on it won’t allow me to see anything I text below the first line and iPhone users cannot @ anyone that we are trying to talk too. Please fix these bugs.

No way to see new chat messages in the active meeting's chatroom by tapping on the chat icon at the upper right when in a call, despite it showing a badge on the icon with the number of unseen messages. Tapping on it only shows the already-seen messages. The only way to see new messages is to leave the call screen, hit Rooms at the bottom, and select the room for the current call.

New update broke notifications. It keeps disconnecting when I switch apps and when I switch back over it reconnects and I see all the missed notifications. Quick reply still doesn’t work. Just remove the option to use quick reply if you’re not going to fix it and yes I’ve deleted and reinstalled the app multiple times.

Why would it not assume if I’m using a cell phone for chime and I ask you to call me on a phone number (when internet is poor) I wouldn’t want you to call me at the number on my cell?!? When using this can’t access any screen sharing. Why? Incredibly unreliable. Hangs 2 out of 3 times I start a meeting. I restart chime 2-3 times for most calls. Buggy. Unreliable. Poor QA.

Ever since the new version dropped two days ago I have had notifications that are stuck resulting in the red number displaying even though there are no notifications to acknowledge within the app. The only way for me to get rid of it is to completely hide the red number defeating the entire purpose of notifications.

It would be awesome if I would get push notifications for group chats even if I don’t get tagged. I find myself constantly logging in to check for chat updates so I don’t miss anything. Thanks

Is it possible to integrate a folder/grouping system to help manage the number of chime rooms we are in at any given time. A bit of organization would make this app much easier to use. Also, it would be helpful on the web version too.

Pros- -simple and easy to use -Video audio calls work really well -Like the fact we can record a meeting Cons- -Big one, cannot set my status as Out of Office, people keep pinging unknowingly. -Every time i restart my Mac, it faces connectivity problem -Need automatic replies as well -Cannot edit messages -My phone app sometimes does not notify when a message is received, when i open it, it downloads all messages at one or need to keep killing the app to check messages

- No ability to edit or revoke messages - Meeting call continues to ring on phone after it has been accepted on the computer - status update is buggy - not able to message yourself - no easy way to search and locate a room/conversation - not able to pin a message inside a room - not able to show multiple conversations at the same time - not able to limit the search scope to a particular room or conversation - markdown feature is hard to use and no preview is available - nice to have: ability to mute notifications during certain hours

Only issue I have is I can’t send pictures mobile which is a pretty important function when on the road needing to send a picture for dispatch.

When I “join muted” the call should initialize without my mic enabled. In big conferences my mic is often live for several seconds as things load

The screen size for app needs to be fixed, when you write something the box is under the keyboard so you can’t see what you are typing. The rooms are also on the bottom and are cut out a little.

I often don’t get notifications, doesn’t update or refresh chimes and have problems sending images, just sits there “sending….” The desktop version works a lot better.

80% of the pics I try to send will not load and ends up lagging out. Even with a good signal. I end up having to send pics to my email to send and use for trouble tickets because chime won’t load the picture even when I take the photo using the app.

Lots of buttons, but it’s not clear what they do. Makes me unsure if I’m about to hang up the call or switch on my speaker. When I switched out of the app to check a message, the video stopped working completely. You can make calls.

Bug in recent update will not facilitate dial-in from app. This is needed to tie-together attendee audio from phone and video from PC. Now tethered to my PC and can’t switch seamlessly to dial-in if I need to leave my desk while remaining on the call. Two weeks and waiting for this bug fix.

A few updates ago this app stops joining calls seamlessly. The call hangs and you need to kill the app and reopen to join.

This app is terrible. It signs me out without my knowledge. And does not allow me sign back it. It says my password is incorrect so I go to change it and then I go to sign in again and still says my password is wrong. So then I go to trouble shoot the problem and it does absolutely nothing. One of the worst experiences I’ve ever had. I give it NO STARS AT ALL. Thanks a lot.

The notification doesn’t appear on the lock screen or anything, just the red badge sometimes

It works okay enough but it makes me have to verify on my computer at least once a week. It also doesn’t show all the messages and there is no way to search for them.

Disappointingly, I’ve been unable to share my screen from my iPad Pro. Despite having all of the current versions of the app, screen share does not seem possible. Is this a bug? will this be fixed?

I can’t see the words I am typing on my iPhone because the text box is cut off by the word suggestions from my default iPhone keyboard. I am using iPhone 14 pro.

It takes forever to send photos in a chat through the mobile app. It should either compress them or show a progress bar so you at least know the photo is uploading.

A video conferencing program should allow you to share your screen in real time aka show videos and audio, but no. A multi billion dollar corporation cutting thousands of jobs can’t pay engineers enough to figure out how to do the above.

I am constantly seeing my mic turn red or receiving a poor internet connections message. This started a few weeks back after the new client rolled out. Desktop version is not exhibit the same behavior. Mobile version should be as or more resilient.

I am CEO of an AWS partner. I use Chime On my iPhone all day. For months now the app cuts off the typing box so a user cannot see what I am typing. AWS Please fix this. All your mobile users are fed up.

When you’re in meetings the audio is very loud so it’s hard to hear, it also cuts off at random points during the call. The notifications either pop up all oat once or they don’t pop up at all.

Im having a problem with this app. I cant enter in the meeting and after it shows close or message option

Cant get on any call with Amazon logistics in this app and they give you no other way to contact them, what the ****!

When I connect to a meeting as muted the Home Screen shows I’m not muted. It’s only after muting and unmuting that the Home Screen and the app mute are synced. Often seems to not load the UI properly showing only grey boxes.

On first join to a meeting, I couldn’t speak, hear or tap any of the associated buttons to change settings. After leaving and rejoining, the buttons were available. The meeting went well. Oddly, you can’t see who’s speaking when you’re watching the screen tab. This is in contrast to other meeting apps where the picture-in-picture pop-up is showing in one of the corners so you can see the presenter’s face while they direct you around the screen share. At the end of the meeting, I managed to say goodbye and then the app immediately crashed. So, yes, buggy and some uncommon layout decisions but I’m sure this will be improved in the future.

The server needs to amplify the volume by 500% at least unable to send audio using airplay to apple tv. thought maybe i could amplify using tv volume

Ever since I had to re-download the app, my messages do not load. Sometimes I’ll get a notification, click on it.. and nothing happens! Absolutely unacceptable!!

The app is not good and it works like a VIRUS on your iPhone it will let you delete from main screen but not from the phone itself

Lol!

Used chime for a year with no problem. Now the app is usable but audio is terrible. Video call just freeze. Have to try 3-4 times before you can actually use the app. Before I can actually multi task with this app. Now when you open another app, this will just quit on you. Please fix the issue.

First, the app is not using the speakerphone - so the maximum volume of the audio is quite low. Also the app causes some serious issues with the phone - once in the meeting, the phone screen often goes black and it is hard to reactivate it. Rotating the device helps.

Please have a option to change availability status and mute option for when you are not at work on weekends

The chat and room button in the bottom also freeze the app. After some investigations, I think because I don’t have any chat room under my account. Come on, please fix this, it makes the app really bad and seriously affect the first user experience. It is very bad the app is freeze up without obvious reason.

Worst video and audio. Never works! If you don’t have to use this app don’t. Wait at least 3-4 years before using this app. It might be better then.

The audio quality is like an 1960 telephone.

Doesn’t work on IPhone XS (12.3.1). It’s just a blank white screen.

Can’t Amazon get some good designer to redesign the UI? Look at WebEx or Skype 4b, learn what is modern design.

Pretty stripped-down app, which can be good, except I can't get chime to read my phonebook or contact list, so I can't use the product. There is no help indicated anywhere or anyway to obtain help that I can see. And no information about how to make the app see my contact list or phonebook. So now I have an app that doesn't do anything. Any suggestions please?