Amazon Chime Customer Service

Amazon Chime Positive Reviews

Doesn’t suggest frequent contacts or favoritesWhen starting a new message, I typically type the name of the person/group I want to message in the “to” field. The mobile app suggests everyone in my Exchange contact list - my company has abt a million employees in contact. So, “john” gets me abt 200 results. The app already knows the “john”s I have historically messaged, the ones I regularly message, and the one(s) I have favorited. Yet, it doesn’t use any of this info to improve suggestions, which is critical for mobile apps because we tend to use the mobile app (instead of desktop app) when traveling, in a hurry, etc. It’s been like this for years and I was hoping they’d fix it. Disappointing UX..MaddunrVersion: 4.39.8781

Not bad but not goodOverall, like the title says, it’s not a terrible app. However my issues are with the build quality and integration with bigger phones, such as the 14 pro max. Biggest issue I have is when I get a chime notification within the app, it obviously shows at the top. However, with the dynamic island of the pro max, it is hard to read the notification as it doesn’t drop down far enough. If that could be addressed/fixed, it would make the app a lot better..JumpyblockuVersion: 5.21.3019

Great meeting appYou don't have to remember anymore pin or dial in... just a one button conference call, and with dial back enabled, so when the conference start you get a pop up on your pc asking to join. You can tell people you're few minutes late.. And the phone calls through data is fantastic.. switching from mobile network takes a fraction of a second... and I was able to be in the call in challenging situation like high speed train at 300km/hour! Amazing.AgainaVersion: 4.21.6789

Sort of okay, sort of not okayThe video conferencing stuff works decently. That’s important. The notifications don’t work right, and the app regularly shows stale/outdated/incorrect conversation and contact information. Notifications are one of those really important things for a chat app, and they’re just quite broken in the iOS app. Hope this gets prioritized. The group chat rooms are pretty functional and have a good selection of features. Not too many to be confusing/hard to navigate - and not too few to be lacking in utility..JmsnhwVersion: 4.25.6900

IPad version needs to come on par with DesktopApp is functionally well and doesn’t have any major bugs. however given the iPad is now used extensively for business work, it would be great to have features similar to desktop like the ability to attach files which is very important differentiator for chime.Jaggy subbuVersion: 4.39.8712

Great app! one-touch dial working again!Thanks for fixing one-touch dial! I use this feature a lot because my internet connection isn’t the best, so I need to join meetings both on my phone and my laptop, and this app makes that easy again!.LibertyFrogVersion: 4.39.8780

NotificationsSince the most recent update my phone has not been able to notify me of new messages. Normally the phone will notify me about any new messages but it hasn’t. I would have open the app in order to see notifications. Notifications are on and allowed..AurrosalVersion: 4.39.8781

Please turn on notificationsIt would be awesome if I would get push notifications for group chats even if I don’t get tagged. I find myself constantly logging in to check for chat updates so I don’t miss anything. Thanks.Space-nightVersion: 5.20.2772

Scheduled NotificationsPlease add a function to the group chat notifications to be scheduled for a specific days and times. I would like to be paged only during my shift and not have to turn on and off the notifications manually. Thank you.AlexxbigzzzVersion: 4.39.8781

Works for my needs but that mute button…The app works as intended for my needs. My nitpick is the mute button UX is opposite from the desktop version — The button is unlit when muted on desktop, it’s lit when muted on the iOS version. Please consider aligning the UX between desktop and iOS..EdOverIpVersion: 4.39.8712

Apple WatchCan you make it have Apple Watch texting support? Currently I can only send a msg from my watch if I receive a msg. Can you make it so people can chime from their watch? While at work I do CPT’s & Dwells. So if I’m away from my computer I would like to msg people..Trolling_FarmVersion: 4.26.8128

FavoritesWhat’s the point in having favorites on the desktop app and website if I can’t have favorites on the app!?! Some of the contacts that are favorited are there for a reason!.FriedbolonieVersion: 4.39.8678

Can you make it into an app.I would like to be able to send messages without getting a message first. Cause right now I can only message back if I get one first. Thanks other than that this app is great..Melo's iPhoneVersion: 4.20.6750

Has a lot of scope for improvementPros- -simple and easy to use -Video audio calls work really well -Like the fact we can record a meeting Cons- -Big one, cannot set my status as Out of Office, people keep pinging unknowingly. -Every time i restart my Mac, it faces connectivity problem -Need automatic replies as well -Cannot edit messages -My phone app sometimes does not notify when a message is received, when i open it, it downloads all messages at one or need to keep killing the app to check messages.InfinitenumberVersion: 4.30.8221

Make accessible to Apple WatchReally is a necessity to be able to connect to a watch and use this when you can’t have your phone..ShalakoeVersion: 4.39.8781

Join muted non-functional in large conferencesWhen I “join muted” the call should initialize without my mic enabled. In big conferences my mic is often live for several seconds as things load.DxreviewsVersion: 5.23.3133

NotificationsRecently notifications are broken. I always see stale messages as pending ones on chime icon. On reloading the app, it still doesn’t work on my iPhone. Please fix it asap..Kittu1993Version: 4.30.8241

Apple WatchWould make my life so much easier if this was available on the Apple Watch! Please consider this a option.TwizzlerTMVersion: 5.16.2318

Recent updates break joining a meetingA few updates ago this app stops joining calls seamlessly. The call hangs and you need to kill the app and reopen to join..DelwinBestVersion: 5.23.3207

Login issueWhen I try to login, it says you are not allowed to login with this network?? I am trying on two diff network still cannot login...Gl2825Version: 4.27.8130

Notification problemThe notification doesn’t appear on the lock screen or anything, just the red badge sometimes.Tata233Version: 4.31.8377

Terrible sound qualityIt’s year 2020 now. Upgrade your audio codec to improve the sound quality. The sound is thin and dry compared to FaceTime/Skype/the list goes on..GodigiVersion: 4.32.8397

Different modesGreat app -would be better if it had dark mode -easier on the eyes.Giovanni VennardiVersion: 4.39.8678

Needs CarPlay and more robust watch support.I love Chime. Use it all the time for almost all communications. I just wish it had CarPlay support and better Apple Watch support..Neo Boi JoeVersion: 4.31.8377

Something to considerMaking it available on smart watches.Amazonian84Version: 4.32.8397

MeetingIm having a problem with this app. I cant enter in the meeting and after it shows close or message option.Jassi8513Version: 5.22.3078

BuggyOn first join to a meeting, I couldn’t speak, hear or tap any of the associated buttons to change settings. After leaving and rejoining, the buttons were available. The meeting went well. Oddly, you can’t see who’s speaking when you’re watching the screen tab. This is in contrast to other meeting apps where the picture-in-picture pop-up is showing in one of the corners so you can see the presenter’s face while they direct you around the screen share. At the end of the meeting, I managed to say goodbye and then the app immediately crashed. So, yes, buggy and some uncommon layout decisions but I’m sure this will be improved in the future..Oo0Bailey0oOVersion: 4.36.8566

Some major bugs are very much visibleFirst, the app is not using the speakerphone - so the maximum volume of the audio is quite low. Also the app causes some serious issues with the phone - once in the meeting, the phone screen often goes black and it is hard to reactivate it. Rotating the device helps..NGrigorievVersion: 4.36.8566

Great service, app needs an overhaulJust as the title said. The audio, video and screen sharing works flawlessly. The user interface is just ok, it works. I got this bundled for free with my Vonage VOIP service. Summary: great service, clean call quality, Amazon needs to spend a bit of money and push this one over the finish line please!! Cons: no option to sync my my address book, can not enter numbers manually (so I only see phone numbers in the info pane which is hard to identify). The temporary conference line functionality is undocumented and murky, not sure how it works or doesn't. One meeting disappeared after the first time, another I have been using for a recurring call without issue..ZergingVersion: 4.23.6849

GREAT service, better than Skype for Biz, but One thing that’s always bugged me.Chime is as good as or better than Skype for Business and I must say it’s a great tool for work teams and online meetings. Group chats are particularly useful. One thing that has always kind of irritated me though: the options for sharing your presence are either everyone (think: 25K+ employees in organization) or nobody. Those are two huge extremes lol. I want to be able to share my online presence with my team but not necessarily my subordinates (who message me all the time like hello people we aren’t BFFs) and everyone in my org. Can we see a feature to add specific users to an option for “selected contacts only” to share online presence with, perhaps? Summary: great service, better than Skype for Biz, fantastic for meetings, amazing for chat and groups, but more flexibility for sharing online presence would be appreciated!.DueNorth-GBay-89Version: 4.30.8221

Needs a status optionPlease have a option to change availability status and mute option for when you are not at work on weekends.SchwpwqpjjwVersion: 4.16.6443

Functionality meets basic, UI is from 10 years agoCan’t Amazon get some good designer to redesign the UI? Look at WebEx or Skype 4b, learn what is modern design..Geteng666Version: 4.15.6239

IPhone X support, finallyFinally has iPhone X support. The app is still very basic but that’s not a bad thing. Easily switches between room and IM conversations..ChrisBC81Version: 4.12.6135

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Amazon Chime Negative Reviews

Not a great video meeting platformI’ve had four opportunities to use this video platform for a meeting, and on each occasion the video failed to function adequately. 3 times on my laptop. At the initial sign-in my video worked, as soon as the meeting moderator would sign in the laptop video dropped out. So on try 4, I used my iPhone 14+, IOS 17.1, this time again voice worked, when moderator opened the meeting he could see my video but it was very grainy and the meeting required a clear video to conduct our meeting. So four tries, four failed attempts..The Crew +1Version: 5.22.3103

Not optimal and buggyChime has long way to go compared to offerings from Zoom, Skype, or even WhatsApp. In the past voice quality was below par, now that it is better the video side of things are below par. From features side, seeing multiple people sharing video is difficult on the phone app. When multiple people are switching videos, the app annoys by bringing up a popup “share video, or skip” every time someone else starts sharing video. If I’m on video tab and the popup cannot come, the app crashes kicking me out of conversation and I have to dial in. Then there is lack of breakout rooms in a meeting, or asking questions to presenter by raising hand. If bandwidth is low, the platform cannot adapt resulting in lags in both video and audio instead of adjusting to lower resolutions. Overall, chime is not optimal.GalusVersion: 4.30.8241

Trash on ipadCan only see 2 lines of the text your typing despite huge screen. Can't search peoples names search comes up blank. Buggy. Many times it wont show comments until i exit and restart app. Takes a lloooonnnnggg time to update. Gives me notification of new message but doesn't actually show me the message in the app until a few minutes or hours has passed. Sending photos through app sometimes works and sometimes doesn't. My internet connection is good..Unknown u5erVersion: 5.23.3228

Very confusing to useIt kept on dropping me, I continued to click the link with the same result and not sure if I was supposed to use my audio or some other audio. Also my head was huge holding my phone, could not fit my business profile in the video unless you put it a distance from where you are sitting. I would use Zoom or the Microsoft app. Click the link and I am in the meeting. If you want to make a great first impression stay away from this app.Fed up with it freezingVersion: 4.32.8397

Nice try….By far, the worst app of its kind. Very hard to get connection to work. It seems like there’s extra “features” or something that ultimately make it impossible to login. It kept saying it couldn’t connect due to WiFi connectivity—-something I’ve never encountered with the other apps. Same with 4 bars on just cellular. Don’t bother. Just get Zoom, or if you have to, MS Teams or Google Meet. I’m sure AMZN will get this eventually, but do we really need yet another version of FaceTime ?.Mike.R.Version: 5.23.3207

Chat during meetings is broken.No way to see new chat messages in the active meeting's chatroom by tapping on the chat icon at the upper right when in a call, despite it showing a badge on the icon with the number of unseen messages. Tapping on it only shows the already-seen messages. The only way to see new messages is to leave the call screen, hit Rooms at the bottom, and select the room for the current call..Triforcetr0nVersion: 5.10.2062

New update broke everything...againNew update broke notifications. It keeps disconnecting when I switch apps and when I switch back over it reconnects and I see all the missed notifications. Quick reply still doesn’t work. Just remove the option to use quick reply if you’re not going to fix it and yes I’ve deleted and reinstalled the app multiple times..Slig81303Version: 4.20.6750

Asks for phone number to call you back on FROM A CELL PHONEWhy would it not assume if I’m using a cell phone for chime and I ask you to call me on a phone number (when internet is poor) I wouldn’t want you to call me at the number on my cell?!? When using this can’t access any screen sharing. Why? Incredibly unreliable. Hangs 2 out of 3 times I start a meeting. I restart chime 2-3 times for most calls. Buggy. Unreliable. Poor QA..JeffreyPapenVersion: 5.20.2772

Can’t clear notifications on latest releaseEver since the new version dropped two days ago I have had notifications that are stuck resulting in the red number displaying even though there are no notifications to acknowledge within the app. The only way for me to get rid of it is to completely hide the red number defeating the entire purpose of notifications..CrenimVersion: 4.24.6863

Chime room managementIs it possible to integrate a folder/grouping system to help manage the number of chime rooms we are in at any given time. A bit of organization would make this app much easier to use. Also, it would be helpful on the web version too..123abctreeVersion: 5.20.2772

Not user friendly enough- No ability to edit or revoke messages - Meeting call continues to ring on phone after it has been accepted on the computer - status update is buggy - not able to message yourself - no easy way to search and locate a room/conversation - not able to pin a message inside a room - not able to show multiple conversations at the same time - not able to limit the search scope to a particular room or conversation - markdown feature is hard to use and no preview is available - nice to have: ability to mute notifications during certain hours.RandomnullundefinedVersion: 4.32.8397

The desktop version works betterI often don’t get notifications, doesn’t update or refresh chimes and have problems sending images, just sits there “sending….” The desktop version works a lot better..DzzdvVersion: 4.39.8712

Fails to load pics80% of the pics I try to send will not load and ends up lagging out. Even with a good signal. I end up having to send pics to my email to send and use for trouble tickets because chime won’t load the picture even when I take the photo using the app..AirborneBanditVersion: 5.23.3133

Kinda buggy and hard to use. Needs workLots of buttons, but it’s not clear what they do. Makes me unsure if I’m about to hang up the call or switch on my speaker. When I switched out of the app to check a message, the video stopped working completely. You can make calls..Alex e cVersion: 4.24.6865

Dial-in from app feature doesn’t workBug in recent update will not facilitate dial-in from app. This is needed to tie-together attendee audio from phone and video from PC. Now tethered to my PC and can’t switch seamlessly to dial-in if I need to leave my desk while remaining on the call. Two weeks and waiting for this bug fix..Moav5447Version: 4.39.8751

TerribleThis app is terrible. It signs me out without my knowledge. And does not allow me sign back it. It says my password is incorrect so I go to change it and then I go to sign in again and still says my password is wrong. So then I go to trouble shoot the problem and it does absolutely nothing. One of the worst experiences I’ve ever had. I give it NO STARS AT ALL. Thanks a lot..Jessicams9586Version: 4.30.8241

What does this trash do here?I thought that Apple Store was primarily for lay people, and the TestFlight was the venue for the apps that are being still developed or have issues. I’ve been “using” (more like hopping by trying time to time) the app since its launch, and it hasn’t improved by a bit..NeretinusVersion: 4.39.8751

MehIt works okay enough but it makes me have to verify on my computer at least once a week. It also doesn’t show all the messages and there is no way to search for them..AmandaLydiaVersion: 4.39.8740

IPad pro screen shareDisappointingly, I’ve been unable to share my screen from my iPad Pro. Despite having all of the current versions of the app, screen share does not seem possible. Is this a bug? will this be fixed?.LcgarchVersion: 4.32.8397

Takes forever to send photosIt takes forever to send photos in a chat through the mobile app. It should either compress them or show a progress bar so you at least know the photo is uploading..J RohloffVersion: 4.39.8712

HorribleA video conferencing program should allow you to share your screen in real time aka show videos and audio, but no. A multi billion dollar corporation cutting thousands of jobs can’t pay engineers enough to figure out how to do the above..IlovetinydogsVersion: 5.20.2772

New client is unreliable for callsI am constantly seeing my mic turn red or receiving a poor internet connections message. This started a few weeks back after the new client rolled out. Desktop version is not exhibit the same behavior. Mobile version should be as or more resilient..Dec0nstructVersion: 4.17.6593

Please fix the Text box!!!I can’t see the words I am typing on my iPhone because the text box is cut off by the word suggestions from my default iPhone keyboard. I am using iPhone 14 pro..Cipher683Version: 5.23.3133

Chime mobile app cuts off typing boxI am CEO of an AWS partner. I use Chime On my iPhone all day. For months now the app cuts off the typing box so a user cannot see what I am typing. AWS Please fix this. All your mobile users are fed up..NH ShopperVersion: 5.22.3103

Audio and notification issuesWhen you’re in meetings the audio is very loud so it’s hard to hear, it also cuts off at random points during the call. The notifications either pop up all oat once or they don’t pop up at all..Alexhughes2432Version: 4.38.8621

Kind of buggyWhen I connect to a meeting as muted the Home Screen shows I’m not muted. It’s only after muting and unmuting that the Home Screen and the app mute are synced. Often seems to not load the UI properly showing only grey boxes..NorssforuVersion: 5.23.3133

Cant believe Amazon makes sellers use this trashCant get on any call with Amazon logistics in this app and they give you no other way to contact them, what the ****!.Aumit416Version: 5.19.2720

Great app but...Used chime for a year with no problem. Now the app is usable but audio is terrible. Video call just freeze. Have to try 3-4 times before you can actually use the app. Before I can actually multi task with this app. Now when you open another app, this will just quit on you. Please fix the issue..KlpotpotVersion: 4.36.8566

Audio sucksThe server needs to amplify the volume by 500% at least unable to send audio using airplay to apple tv. thought maybe i could amplify using tv volume.Jay_on2Version: 5.18.2588

Messages don’t appearEver since I had to re-download the app, my messages do not load. Sometimes I’ll get a notification, click on it.. and nothing happens! Absolutely unacceptable!!.No Such Thing As Can'tVersion: 5.10.2062

One star *Unfortunately the functionality of Chime is severely lacking behind its competition, both in interface design and integration with calendars among a whole list of other items..TC_2022Version: 4.39.8740

Won’t let iPhone delete it is just like a VIRUS on your phoneThe app is not good and it works like a VIRUS on your iPhone it will let you delete from main screen but not from the phone itself.Alex I 8aVersion: 4.39.8712

Does not work on vpnLol!.Wishywish123Version: 4.39.8678

The room and chat button constantly crashThe chat and room button in the bottom also freeze the app. After some investigations, I think because I don’t have any chat room under my account. Come on, please fix this, it makes the app really bad and seriously affect the first user experience. It is very bad the app is freeze up without obvious reason..NachoChip123Version: 4.30.8241

Audio is badWorst video and audio. Never works! If you don’t have to use this app don’t. Wait at least 3-4 years before using this app. It might be better then..This ducksVersion: 4.28.8168

Worst meeting experience everThe audio quality is like an 1960 telephone..Amzsucks999999Version: 4.24.6865

Doesn’t work on my phone!Doesn’t work on IPhone XS (12.3.1). It’s just a blank white screen..TheNightMonkeyVersion: 4.22.6811

Amazon ChimePretty stripped-down app, which can be good, except I can't get chime to read my phonebook or contact list, so I can't use the product. There is no help indicated anywhere or anyway to obtain help that I can see. And no information about how to make the app see my contact list or phonebook. So now I have an app that doesn't do anything. Any suggestions please?.EBikeAshVersion: 1.0

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