Amazon Relay Customer Service
The Amazon Relay mobile app is for carriers, owner-operators and drivers who want to manage their Relay freight on the go. From the grocery store checkout line to the parking lot of fuel stop, carriers and owner-operators can use the app to book and manage loads anywhere they get a phone signal. And truck drivers can use the Relay app to find the safest route for their Amazon cargo, along with site-specific information about facilities that makes entry faster.
If you’re a carrier or owner-operator, you’ll like…
* Load Board that makes it easy to book loads that fit your schedule
* Suggested Reloads that maximize drivers’ schedules by surfacing additional trips along their routes
* Post A Truck, which automatically books loads that match truck availability
* Trips page, where you can view booked loads and assign or update drivers
* Push notifications about important updates and announcements from Relay
Drivers will enjoy…
* Free navigation on truck-friendly routes, including routing to Amazon truck entrances
* Lane guidance that tells drivers which lane they should be in while approaching their next turn
* Notifications when loads are ready for pick up, when loads get cancelled, or when new loads get added to a driver’s schedule
* Load History, where drivers can view the last two weeks of loads hauled for Amazon
* Ability to report delays or disruptions to company dispatchers and Amazon
* Digital proof of delivery and bills of lading documents that make it easier to track paperwork
By using this app, you agree to the Amazon Relay Terms of Use (relay.amazon.com/terms (http://relay.amazon.com/terms) and Privacy Notice (www.amazon.com/privacy (http://www.amazon.com/privacy).
Amazon Relay App Comments & Reviews
Amazon Relay Positive Reviews
I just hate their navigation50% of the time when i go to any new route it mostly took me to wrong route and then it starts saying rerouting and then it says make a U-turn 😳there is no hell a way you can make a U-turn on this ... and 93% of the time it will take you to the longest route as possible I know it will gonna take me to the truck route but there are the routes that I know I can tell it took me to a way longer route .. With relay app I am 100% satisfied but their navigation I am 100% dissatisfied ... I don’t know how and why one time it took me to the no truck route and all sudden it start saying make a U-turn make a U-turn then why the hell you took me to that route anyway.. Their is so much things i can say but ......Version: 1.30.0
Relay critiqueThe navigation: - It can lag a few seconds behind, so it can sometimes be easy to miss a turn. - In most circumstances the routing is good but if there is traffic, or if you miss a turn it can sometimes provide dangerous or illegal options when trying to reroute eg. It might try to get the driver to do a u-turn onto a four lane highway. Or it might give instructions to turn onto a small country road unsuitable for trucks or a road that is even signposted as such. - It doesn’t provide an audible warning when a driver is speeding. - The new floured map can be very confusing. The blue line that shows the route is too close in color to other lines. For example, one of the road clours is purple. So, it can be very easy to take follow the wrong line. The less clear the navigation is the more dangerous it is. The old nap colors were much clearer. Other things: - If a stop on Relay changes, a message should be sent and it should have an audible sound when we receive it. Having this feature built into the Relay / ROC process would save time and money. For example, if a driver is bobtailing to a stop for a pick up it would be useful for then to know if their load they are picking up has cancelled before they get there. Then they wouldn’t have to make a wasted trip. - A form has been added recently that asks us to verify that the trailer we are picking up is safe and legal. It would be useful for this form to also be included when dropping off a trailer. Doing so will improve the trailer pool because, if a driver has to verify that a trailer is ok (and effectively put their name to it) they will be a lot less likely to drop a defective trailer..Version: 1.63
Great!!!They have a near perfect check in and out process. Its very rare if I am not checked in, dropped the trailer, and checked out within 15 minutes. It’s the exact same picking one up. They scan the load id barcode on your phone and you’ll immediately see what slip you’re dropping in/picking up. I’ve never seen anywhere have it set up so perfectly. Where they do have room to improve is on the majority of the loads mileage pay. But if you are watching good ones pop up on the fresh and you have to be quick lol.Version: 1.26.0
LeonI do not write a reviews often. But this is what need to be beter. I picked up a load two hours before app time, i stop to sleep 3 hours you guys call me and told me that I can’t stop. I got two hours before delivery time. Respect my time! If i picked up a load in 1:00am and i have to be by 13:00 at delivery location, a have 7hours to drive I dont know why I need to drive straight to location. Porta potty is not alowed to be used by the drivers, why? You putt my pick time in ap 3:30 am i showed up 3:10. The security guy told me ap is 4:00. I dont know why this is not sincronised with the app. I don’t know why i need to turn off my bobtail if security does not came out off the office. Also i do not understand why cant we wait inside if we show up few hours before..Version: 1.19.1
Good app bad navigationI understand it uses longer routes for trucks but it doesn't work half the time and when it does I'll compare route to other navigation apps for trucks. It adds miles for no reason. Considering they don't like us to be late that really doesn't make sense. Also when I'm on a new route and it doesn't work at all it's stressful because I'll have to use other apps in background and it kills battery fast. Last problem is latest update makes scanning packages a painful process. It's a good app that does it all but what's the point if it does some things good and others not work properly. I'd rather have three different apps that all work well..Version: 1.98.1
ROCNow the app is great some glitches here and there but hey nothing is perfect im fine with that! Now can someone tell me this! Why do i have to wait 2 hrs when i arrived at the location and was supposed to pickup an empty there was no empty trailers available so im assuming i can just go to the next stop ROC wants me to wait 2 hrs just to tell me i can bobtail out because there is no empty trailers 😒 OFC!!! There is no empty trailers im here talking to the employees!!!!! Why waste my time waiting for an empty that’s never going to show up? 😒.Version: 1.92
Not up to date and giving accurate locationI tried to look for load at my locations many times the app always shows the pick up addresses are close by when it 100 of miles away, this app caused my performance went down because of inaccurate informations, I booked loads and they don’t sent them to trips to dispatched drivers, and worst part customer services are even helping.Version: 1.91.1
App reviewWhen a load is cancelled the status should always appear on the app. I assigned my driver and used the app to navigate all the way to the sight just to be told that the load was cancelled without any notification on the app. This has happened only a handful of times but one time is too many because errors such as that really affect bottom of fuel/toll costs not to mention labor time..Version: 1.57
Land Navigation and EducationPlease do a with instructions for the event of a detour, where the data apps are not effect at finding the pick up and drop off location by substituting it with strip mapping technology. This will allow the operators a chance to accurately and effectively arrive at the desired location without further or waste or the carriers resources. This are has ben under construction for quite some time without effective leadership accepting responsibility in optimizing the time of logistics through surveillance and technology combined. There are some things the machines or machine learning cannot comprehend without the engineers direct involvement. Also when all pick up and drop off are complete it is no necessary for the driver to bobtail to their original location to check out. In this case a phone call or a control in the application will suffice..Version: 1.61
From a drivers point of viewThe App is nice however the rates need to go up. For the the tolls we pay are expensive not to mention all the time we spend waiting that we are not born compensated for. Our time is just as valuable as Amazons and we should be paid for us having to wait because loads aren’t ready or something’s goes wrong on the trip that isn’t our fault. Also we should be compensated when y’all cancel our trips are we have Commuted to pick up your freight diesel fuel isn’t cheap nor is it free . Thank you.Version: 1.14.0
Laggy at the worst timesAfter the most recent update for iOS, the scanner for barcodes (DDU Deliveries) will freeze after each scan. RESOLVE THIS CONCERN IMMEDIATELY. We are in peak season with more freight than ever before and this small technical issue causes huge delays when we are trying to deliver to Post Offices. This, of course, after being asked for the third time in a shift if we have “taken our temperature today?” Yes! The answer to this question is the same now as it was three hours ago: please do not design your software to interrupt my attempts to do the job you have assigned me..Version: 1.33.1
Pro AgMy only critiques would be when you’re on the app and you go from the regular load board to post a truck that it give you the same option as the regular load board. The option for one-way or round-trip would be nice in the post truck and. Also on the post to truck it would be nice to have an alarm instead of a notification when you’re selected for a load since it’s an audiobook if you happen to fall asleep which I did you could possibly miss your load..Version: 1.29.0
Issues with GPS complianceThis is a extreme monumental issue with GPS. I arrive to the location on the app, upon arrival on the top in green it states “GPS arrival detected”. I then proceeded to finish the entire route and upon closing I look at history and it says “GPS not detected”. This failed metric on this particular app needs to be fixed as soon as possible. It is affecting my dispatchers account performance!.Version: 2.3
Essential but frustratingYou need this app in order to run relay freight and everything was working fine up until two days ago and the navigation portion of it stopped working and trying to get a hold of a person to talk to to find out what is going on is impossible, and since your performance can be tied to your tracking and using the app, you have to wonder and be concerned if everything is going to be OK as far as your performance is concerned.Version: 1.92
Very consistentPretty good structure but it could use a few upgrades, like I booked a load and I arrived on time but the load wasn’t ready on time, I thought the system would automatically update the new departure/ arrival at destination but it didn’t, so that’s very bad for carriers that are trying to maintain good score since it’s a score based system.Version: 2.37
OTR DriverLocations need to be updated too many last minute turns and the app requires too many refresh attempts. There needs better notifications of when the loads are ready. The time period to see available loads could be extended or maybe it be listed to show the destination city. Call me if needed for explanation. Thanks.Version: 1.39.0
Great app bad customer serviceThe app and the process are great. Every trucking company should do something similar as it makes the most sense in the world for ease and efficiency. ROC, however, is HORRIBLE! They can’t hardly speak English which one can work around, they don’t let you talk and straight hang up on you which makes you have to wait another 20 minutes for a call back all to repeat the process again. It’s the most absurd thing I’ve ever had to deal with..Version: 1.43
So SoThe app could be very useful, but with so many facilities beginning to not use it makes me rethink having it. What really is the point? Most of them rather scan the bills instead. The GPS feature needs a lot of work. So many times it leads me to a dead end street! However, it is great for getting the tour information to you..Version: 1.22.0
Issues after connecting to trailerWhen alerted that a load is ready for pick up and after confirming the last four digits of the trailer number and loading of the bill of lading should occur the app crashes and says something went wrong. I must exit the app and restart it and click resume work when I do that the bill of lading does not come up it loads up automatically the next stop location and the only options there is start later or navigate.Version: 1.33.1
ORD9 Poor Packing HabitsPicking up at ORD-9 has turned into the drivers also becoming the packers for this location; this most recent load had 39 scans; nine were pallets, and the rest were individual boxes, sitting on the floor, waiting for the driver to load them either into a box or on the truck without any secure way of transporting them. The load assistance response was if you don’t like it, don’t pick it up from this location..Version: 1.89.3
Better than same time last yearI have noticed much improvement in the past one year. Last year it took me to someone’s front yard because the facility I was going to was behind the landlords fence. It was very difficult coming out and was eventually stuck in mud and had to be towed. I have seen much improvement this year..Version: 1.47
New update and safety summary reportWhats up with this. I mean come on u getting flagged for speeding and speed limits on app and on the road don't match. For example! I had issue with the app saying speed limit is 25mph but is not is 55mph . The speed limit 25mph is only during 15:30h-16:00h on school days while any other time is 55mph ..Version: 1.66
Couldn’t change Load Board Origin in the PhoneCan you please fix the load board origin because you can’t change the location unless you re-download the app again, and that’s a problem for the dispatcher. Thank You..Version: 2.28.2
Origin change in iPhone 17 AirPlease fix origin in new update. Because once you select a origin then you can’t change it You have to delete the app and download back again to make another search so please fix it asap..Version: 2.28
Pretty Decent AppMy only issue is it auto brightens my phone to the max. It's the only app that does this and I hate it. Please take this feature away. If we're looking at the load board... We don't need max brightness in bed. GPS is ok but could use some tweaks. Especially with the notifications of turns and better on and off ramp indications..Version: 1.66.3
Dev app supportThe new features are all right except a few bugs the app turns my music down and you have to turn app off to get volume back. The other thing is trying to scroll for up coming off ramps it fogs out and you can’t see what’s coming like older version. Volume on app is loud but turns music down to sleepy mode NOT COOL🥵🥵🤦♂️.Version: 1.63
Put me in coach!!I’m ready to play!! This has to be the simplest app to navigate through! Without guidance, almost anyone would be able to set up, toggle thru, and completely understand everything they’d be looking at. Amazon’s got it goin on…all the way around the globe!!.Version: 1.89.1
Insert Live optionOk app so far but they need to keep listening to client reviews like ours. - App needs to label when a load is Live so it doesn’t have us thinking we are dropping the trailer and go or actually picking up a trailer or actually live. I just had a situation like that. Complete bummer bc customer stated I had to stay with trailer or take the trailer With me and come back in morning. No good bc I needed to bobtail in order to find a safe park etc. - Also needs to be easier to read. Needs some color and bold options to separate each load from the next. It all looks like a thesis paper trying to find what I’ve completed and what’s next. - Please make these user friendly changes. Thank you..Version: 1.11.0
BOLI don’t where if its the issue in app. It doesn’t show BOL for ITELCOM deliveries on app. At YOW4 Nepean location they are paperless. It gives us hard time. Please fix the issue..Version: 1.82
My ID AZWVH MAJITHIA TRANSPORT LTD EDMMy ID # AZWVH I’m interested to work in city loads delivered 24/7 available but nave showing aa signal load city work on my loadbord I don’t know way I’m add my own company 2 months ago but working with Amazon start work in Edmonton that time but under different company’s TRULOAD western pasafice and deason but these guy pay 1/3. I’m doing hard work all ways night shift whit these all companys at Amazon I know about all locations. if any time need cover city loads I’m available 24/7 just one call my number and all information about my carrier service company in Amazon system . Last winter time doing shunting at YGE1 UNDER TRULOAD DOING WORK ALOTS OFF HOURS. He pay me $32 hour and I’m useing my own truck and own fuel I know about how much money pay per hour Amazon. Any way pls if need my services I’m available 24/7. Thx.Version: 1.74
To goodTo good app for driver.Version: 2.37
Top notchExcellent.Version: 2.9
Best workBest.Version: 2.5
Good experienceFirst day good experience to work with amazon hopefully.Version: 1.46
App stuck and not updating the load informationApp stuck and not updating the load information ..Version: 2.4
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