AWS Events Customer Service

I used this app last two years and I must acknowledge lot of great been features and enhancements made which helped me to manage my time and plan effectively.

App was easy to download and use, highlighted some important events for me, and had the maps I was looking for. Much easier than some other apps I have used before.

The app shows only past events, it’s not showing the upcoming event on the 29th.

Give an option to submit feedback on the app. The navigation is broken and venue/buildings are mislabeled. Not a big deal for those who figure it out but can throw a first time attendee off into running in circles. Nice app otherwise.

Not overly complicated. See the catalog events and add them to your calendar. That and maps were all I needed.

I am at the AWS Summit in DC and it is awesome in many ways. There is something for everybody. Thank you, AWS.

Well found it easy to use, useful filters, especially time of the day.

“Up next” was helpful and calendar. Location navigation often gave an error. Wish there was more intelligent recommendations when I’ve just finished a session and looking for something else nearby that I could join (without needing manual filtering on venue, time of day, and then browsing through 66 results). There’s lots of stuff that should be easier to find such as shuttle schedules and daily menus at each of the venues (without asking chatbot for this). Also please consider next year a feature for multiple attendees for a conference to join a team to share their calendars with each other and opt in to location sharing. This would have been awesome for our team to coordinate meetups. Also I wish more info was available re dev/quest like “where do I go for the self paced training”, would have saved a lot of time.

Lay off on the marketing and networking a bit until you can get the basics right. its takes forever to start up and half the days it would complain that i needed to update afterward. it constantly logged me out so it often took even longer. simple gps tie-ins would help getting to the talks as vegas casinos are ratmaze nightmares already and some simple streaming support in the app is both mandatory and MISSING. (even if it’s just a url for your browser) basics first guys!

App v2.1.1, iOS 14.8.1. No login button or option on main landing screen for app. Just a banner for re:Invent that does nothing when I tap it. To get to re:Invent login, I had to navigate through “Find An Event” -> “Show Past Events” and *then* pick re:Invent 2021. After I login, the calendar is not populated with my schedule and the days are misaligned (i.e. starts on “Tuesday the 28th” and ends on “Friday the 1st”). For just a week out from the event, this app does not build confidence.

Trying to find things on the map isn’t a great l feature at all. The map always opens with South upwards (why?) plus landmarks/overlays disappear way too soon, or appear too late when zooming. Finally for directions, there doesn’t seem to be a way to say “Navigate from my current location”. I have to set a starting point, which means I have to know where I am.

This app makes it easy to navigate re:Invent. But what would really make this app great would be the ability to share a link to a session with someone else. This isn’t even possible from the web based app, which is sad.

The purpose of this app is too be able to plan your sessions for an AWS conference and it cannot even handle that. It puts ALL the existing sessions in your calendar, not only the ones you selected as favorites. Also, there is no way of filtering by your favorites either, nor to filter by time of the day. How are you supposed to plan your sessions then and know where/when to go?

I’m amazed AWS actually released this in its current state. After using it for a recent event I was amazed by just how bad it is. App stops responding to taps for events until it’s relaunched. Nothing seems to be cached locally causing painful load times. Scrolling favorites horizontally also sometimes swipes back to reserved.

Nearly every aspect of this app lacks polish and performs poorly, from confirmation and option screens which repeatedly appear and must be clicked through to laggy performance which drives unintentional clicks. At times the app crashes or “freaks out” with screen jitter. I really expect more from AWS.

The app does not integrate fully with the browser version. The browser lets user add personal time for networking events etc. However, the app does not show it.

Calendar won’t stay where you scroll to between visits. I go to the calendar, scroll way down, open event, close event, the calendar scrolls all the way back to the start of the day, I scroll back down to where I originally was in the calendar. Not nice.

I’d love for this app to take data from a profile or from surveys to develop session recommendations… Too bad we can’t find any great cloud technology people to build something like that, right?

The Calendar sync to Apple Calendars doesn’t give the open to create its own calendar so it syncs to whatever the default is which is not always the best option.

Misnomered navigation items that mostly serve up web content that is duplicative of the in-app content and require additional authentication Horrible schedule navigation with useless filtering criteria. Immediately upon checking in on-site, the app deleted all of my saved sessions

The calendar shows a blank screen 8/10 time i’ve tried to access on mobile. That’s the most important feature while attending a re:Invent.

I'm unable to reserve for sessions. I keep getting error. This will be frustrating if there are no seats available by the time it gets fixed.

Something went wrong. That’s the only thing this app shows you. I’ve tried deleting the app and reinstalling, reboot the phone. It’s bad when one of the largest tech conferences can’t create a functional iOS app.

Tried everything I could such as logging out and in, adding an event to the calendar, deleting and reinstalling the app but the catalog doesn’t display. it gives something went wrong error!

I’m having the same problem as another user. Only a local event is showing up. No way to log in. I can’t see my re:Invent sessions I’ve registered for because it’s not local to me. Would like to be able to log in!

Calendar can have multiple views .

Something went wrong “Unauthorized”} This is the only thing the App does, display this message, no reset, no login, nothing, just a plain dumb error message with no information.

All kinds of problems and especially giving us the wrong data about events. Very Irresponsible of AWS and wasting our time walking from events to events.

Missing a refresh button on the calendar. App is buggy and unpolished.

For some reason the app no longer works. I open the app and it closes automatically without me having done anything. I sought help at the aws event and they were unable to help.

The only way to see a schedule arranged by time is to use this app on a phone. (At least that the case for the DC June 2024 Summit) There’s no web version There’s no tablet version So browsing the schedule by time for interesting sessions has to done on a tiny screen This is stupid and possibly a violation of the ADA As fast as the app doing what it should, it’s fine, but it shouldn’t be obligatory to have use the app

I came in the morning and it wiped all of my saved calendar items.

Trying to schedule events in the app is clunky. Often swiping on multiple favorites in the same time slot would flip flop favs and reserved. Plus clicking on the calendar entry was a struggle.

After a long session, I was logged out. The app ask me to login again, which I did, and I loss my calendar favorite and register session.

The main reason i use this app is to manage my calendar of events. The mobile app is unable to do this, resulting in an error indicating Try Again.

The calendar view is broken. Just has a pop up that can’t be exited. Entire app is frozen at that point. Can’t navigate out of it

Crashing immediately after the app is opened. The issue seems to be related to calendar synch.

The app crashes frequently on my iPad and the only solution is to reinstall the app each time.

If you’re going to force us to run around like walk-up peasants, at least add event filtering by venue

The issue I have is happening for every one need to fix it or offer Face ID or Touch ID

Less than three weeks to ReInvent and its only showing past events.

This app hasn’t worked for me all week and has been crashing consistently

If there’s a way to mark sessions I’m interested in, I’m not seeing it or it’s not working

Doesn’t show my personal time Doesn’t scale to show more on an iPad Doesn’t allow you to export to Apple Calendar

Increasing the font size for accessibility on my phone resulted poor layout and overlapping text

The way app displays event information is through a bunch of in-app browsers. Which is a really bad user experience. Even reg didn’t seem to be on a proper reg tool

With one week to go until 2021 reInvent, clicking the reInvent banner does nothing and show events filter shows no upcoming events?

I don’t see a way to do anything in this app. No events are listed and there is no way to log in to see sessions for re:Invent.

The app doesn’t show any events and yet there are scheduled events coming up like re:Inforce

There is a toggle in settings for “usage tracking” but it is reenabled every time the app is open.

Cannot use this app. Just presents a non-useful error message.

What is the point of forcing the user to re-authenticate every day. If you really want to improve security and improve UX add an MFA feature. Forcing daily authentication adds a lot of friction to a user while they are in the process of running to a session and need some vital info to locate the place.

Keeps crashing

Like not showing maps or events already full showing as available

It signs you out every day and if you are in the middle of an event creates friction to get the information you need. The calendar current time line doesn’t update in real time so if you have to leave and come back to the calendar to get the current time line to update.

It is disappointing that most of the sessions are full, long before the scheduled start. Perhaps arrange larger venues for the sessions.

This app is designed for portrait-mode phone only and iPhone/iPad users that take advantage of landscape mode for screen real-estate are not able to use this app because it only supports Portrait mode. This app should adapt to the screen orientation, including Landscape, and take advantage of the available screen real-estate for the best user experience.

The app is incredibly buggy. Mine is currently stuck in a reset loop and I can’t access anything. When it isn’t crashing it’s incredibly slow and hard to navigate. If this is an amplify app, it’s not a great look

Often doesn’t load schedule at all. Event maps don’t exist. Terrible app experience.

I hope it wasn’t developed with AWS services! It doesn’t work more often than it does work. It is very slow — so much for scalability. It doesn’t seem to matter where, cellular or various wifi networks, it is always terrible. Crashes or slow or failing to display data is a constant theme. I expected a bit of a premium experience from AWS for an app for there conferences and events and it is not good. Maybe next version will be better. Definitely not consistent with delivering incredible customer experiences — if you see Jeff Bezos opening the app, slyly knock the phone out of his hand. He would be appalled.

Open the app - wait for it to crash (white screen) and retry - it might load the second time. Click “Catalog” - wait 10 seconds for the app to respond - wait for it to crash and retry - you’re now on the homepage, not the catalog. It might work the second time. Click “Planner” - do the same waiting game. Check your battery - can’t because your phone is dead.

Schedule view very limited, especially on a phone (requires lots of scrolling, texts disappears from display). No option to share your interests/schedule. No option to export/print schedule. No sync of schedule between devices.

During an event, I want to see where my next session is and what time I have to be there. The app doesn’t make that easy