Amazon Business: B2B Shopping Customer Service

Amazon Business: B2B Shopping Positive Reviews

I am happy with my business account except that it don’t have that i had with my prime accountI don’t get why they don’t allow us to upgrade to business prime from our phones my phone is what I use all the time for my orders anyway so I don’t even have the app installed on my computer I would order more if I had business prime because regular business is so much more expensive for shipping so I don’t order very much anymore.Brother and son’sVersion: 21.18.0

I’m just sayin…When a commerce/retail based business does the volume these guys do, and yet still somehow manages to have some of the most responsive and, from my experience at least, genuine eagerness to help customers…well I’m just sayin. They are killin’ it. Keep it up guys! More importantly, though, thank you!.Corey alenVersion: 19.13.0

Weird updatesIt works just like regular prime but having a separate app helps keep things organized. The only thing is when I go to orders it no longer shows when things are arriving. It only shows when items were ordered and then you have to individually open each one to see delivery date. As a business I care more about when things are arriving and much less what date I ordered them.VascNCCVersion: 21.8.0

Feature requestWhen we go into orders in a business account, the chances are that there will be a shared payment method. The filter always falls back to orders paid by you, which are not very common in a business setting. So when we go into the orders page, please have it default to orders by the business, not by you. This is very annoying. Please have it remember the setting that we choose..Nick WollmanVersion: 23.18.0

Thank you!!Just thank you for a separate app for work accounts!! A game changer to order and check orders in the fly without signing in and out and verify. Small things that are incredibly helpful to a business!.LeesheeVersion: 19.11.0

Hard to keep track on an on going orderSince it updated the new design for “your orders” section. It’s really hard to see what is going on with the order unless you click on that. The old version is very straight forward and reliable to use..Cuong P QuachVersion: 21.9.0

"Your orders" page ruined in updateThe "Your Orders" page was completely ruined in the update. Can no longer see what has been shipped, delivered etc in different colored text. Have to click each item individually to see the status... Hard to see what's going on when you order a ton each week..C a c aVersion: 21.10.0

Finally no more switching between Personal and Business!Very glad they created an app for business owners! It was always frustrating to have to logout and switch between personal and business accounts. Not anymore!! Yay devs!.FixCatanPleaseVersion: 17.10.0

Prime businessI love prime business it gives me the option of free shipping on everything I buy unless I want it sooner it’s always cheaper than place and anywhere else I look to buy whatever I’m Purchasing !!!.Small print readerVersion: 19.16.0

Fast delivery….…usually I like and keep… …….but sometimes I have to return items that are either too small or too big - worst of all not made well, fabric is cheap, and size is way off - either arm holes too small. My favourite company is The Drop! for plus size clothing - SPOT ON for my size - dresses, tops, trousers and sandal width..TamamutuVersion: 21.20.0

The app glitchesThe app constantly brings up blank pages while searching for products. I can even select a product and the page goes blank to where I have to close the app and open it again. The reviews won’t load properly without several attempts of exiting and opening the app..IgiveBEEawayVersion: 19.15.0

Loved the app till you changed my orders pageWhy the change? I want to see when I’ve received / will receive my orders! Not when I’ve placed it. Is there a way to change it back?.SchafonVersion: 21.9.0

Easy to useFantastic way of shopping very easy to reorder things when need love the way it saves your history of purchase seems to get better every time👍.MiguelDucasseVersion: 19.13.0

Easy and convenient.I wasnt able to add the protection plan i wanted, after adding it on the first screen. Not sure how it got taken off, and i couldnt find an option to add it back on That was disappointing. But, i found what i hope will be a great deal on a laptop..Sm@rtC@ndyVersion: 23.6.0

ClothesWhy I am not able to also get clothes, shoes and things that I can try out before buying? I got a few items already that I did not returned them because I do not have the time to send them back. This is why I do not give them a 5. Also some of their prices are not always the best..Bayamon 1981Version: 19.19.0

Easy shoppingAs I go through my workday and think of something I need to order I just stop get on my phone and order it up. No more trying to plan to go to a store anymore..DGD ServicesVersion: 19.13.0

Packed promise buisnesMy kids love the food variety so much better than the other packed promise boxes we use to get only thing is that these prices are extremely expensive.Steph_marilesVersion: 23.18.0

Cannot see ReviewsEver since they split the business app I haven’t been able to click on the reviews consistently. Sometimes it’ll work and take me to the reviews but most times I’ll click and nothing happens..Md0131Version: 19.14.0

Customer serviceThere is no way to contact customer service.. I need two return labels and only got one for two big boxes weighing 90 pounds.FD expressVersion: 23.4.0

Very convenientVery convenient to have when you running a small business. The supplies come to your door step !!.Ike barberVersion: 21.16.0

Easy to separate buying for business from personal buyingThanks for helping me buy for my business and myself more efficiently.VchamzVersion: 19.13.0

Thank you!Makes purchases easier, thanks much for making it possible..12march38Version: 19.14.0

Five StarsUser friendly for all our team members . Helping us keeping track who and how we’re ordering..Ismail 474Version: 23.6.0

Well worth itI’d recommend for fast and convenient shopping, this is the way.70KoreanVersion: 21.19.0

Order search needs improvementWhy in the world does the order search default to a 3 month window in the app but searches all of time on the website? So annoying!.MWW83Version: 21.23.0

Can't play music while this app is openThe music turns into radio quality when I open this app. There's no way to change this..AlphaLibreVersion: 21.9.0

Blessing hands LLCLove that I can find everything I need for my company and no problem with returning anything. Getting orders quickly!.The two of uVersion: 19.18.0

Needs workUnable to close the video inaide the app when view review or product video because the X in the corner of the window won’t let you. I had to close the apps which is very annoying.ECO MachineVersion: 17.21.0

SuppliesI’m sitting on my deck and not driving around town polluting our air. I do hope you are arriving in an E- vehicle, if not go there quick, Please!.PR palVersion: 19.15.0

Great now I don’t have to switch all the timeGreat now I don’t have to switch back and forth all the time woho 🙌🏼.King Cyrus the GreatVersion: 17.19.0

Excellent ServiceI just moved to a new location and find This Service to be invaluable!!.Brian KlingeVersion: 19.17.0

I own a small businessThis works great for hard to find supplies.PurpleChips19Version: 19.14.0

Hate the search filters in OrdersCan we have a setting to change defaults for Existing orders filter please. Also, how about an “Orders in transit” to readily see what’s in its way without scrolling thru orders not even shipped yet..LPinAKVersion: 23.3.0

SteveImpossible to find a phone number of customer services for delivery notification and no product zero support can’t even find text messages with actual person let’s make this bit better and easier to communicate please.Steve 8888888Version: 23.5.0

AppA great tool that lets you work and multitasks without having to be on the computer.MilynciaVersion: 21.12.0

Manque une grosse partie importanteJe n’ai jamais réussi à trouver l’aide du service à la clientèle..Dodo007pVersion: 21.18.0

Amazon rocksBest place to save money and they always deal awesome Customer service.LurchwashereVersion: 19.19.0

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Amazon Business: B2B Shopping Negative Reviews

Unable to Approve Orders - Account Info OutdatedSince the new update I am no longer able to approve business orders through the app on my iPhone. They use to show on the main screen but are no longer there and I spent an hour trying to find where to go to approve. Finally logged on through the browser on my iPad and I could see them there but that does t help me when I’m out of the office and traveling and need to approve orders. Also, when I go to Business Prime it tells me my membership expired which is outdated, we renewed and paid over a thousand dollars for Prime Membership earlier this year..Michelle from OzVersion: 17.22.2

Still no joyEverything from A -> Z seems to be wrong with this app. No matter how diligently I update it, or how often I remove and reinstall it, the problems continue. Can’t select my country / region (app just immediately closes). Can’t log in (app sometimes says my business account is a consumer account, and other times just loops me back to the login screen). Can’t chat with support. It displays tag names in several places, rather than intended contents (eg I’m greeted with “startup_title_to” when I open the app). I’m glad others seem to be enjoying it, but it’s completely unusable for me..SillySillyGameVersion: 17.15.0

Really bad customer serviceI have opened and started many conversations with there customers support and every time I’m am bouncing around from one person to the next with them all saying same thing to me and redirecting me to another person that doesn’t have a answer and sends me to the next person Witch after 2 hours of this non sense I’ll end up closing chat all together because of the time out of my day wasted with Amazons unprofessional services While there prices are all much higher then any other option I have looked at in last the week 20-41 dollars more per item While displaying business only pricing and discounts ????? Discounts and business pricing should be infact less then normal retail pricing.To high pricedVersion: 21.10.0

GlitchyIt's hard to review this app because it has never worked for me. I have attempted several times to log in, even changing my password, but the result is the same. The page flickers and then brings me right back to the log in page. Would be nice if the app worked. Switching back and forth between personal and business is not a huge issue, but this would just be more convenient in my opinion..Chelly nelly12345Version: 17.21.0

Orders don’t show upI really enjoy having a separate account for business, but my app continues to say I have no past purchases or orders. I do most of my business on my phone, so this is really irritating. Literally nothing shows up in my history except that I’ve looked at things. I also don’t get notifications when things are delivered, because again, it doesn’t show that I ordered anything..Kdrake33Version: 21.23.0

Not tax exemptI opened the app because I have business and of course I wanted to be exempt of taxes. I compared the business app and the regular, the results is that I have to pay the same taxes and the same prices. I understand why some items have taxes but isn’t the point of a business doing. Not worth it to have both, maybe for a big company, so you can have control over employees access, payments among others..@&auqkwVersion: 21.4.0

App does not workThe app is completely broken in my iPhone. The top and bottom banners are missing. So I cannot see the search bar at the very top, the menu bar at the top with the list of shopping departments and the bottom bar with the 4 tabs. Without these, the app is completely useless. Also every time I open the app, I need to log in again with the dual authentication. I don't stay logged in..Random review name 2017Version: 21.1.0

Good App But…The app works great until I want to see a summary of my orders. It defaults to show orders “Paid by you” which says I have no orders. I have to go into filters and select “all orders”. This makes no sense because all orders are paid by me. The default should be “all orders”. This is a waste of time having to set filters each time I need to check the orders..P!nkLun4+!cVersion: 23.14.0

Unhappy with the business appI’m not impressed with the business app at all! I’ve had nothing but problems with it since day one. Sometimes it will remember my orders but most of the time it does not! When I want to look up a past order it only recognizes and remembers about 25% of my orders. Super frustrating!!!.MchrissyWVersion: 23.1.0

Why change something that worked???Why take away order delivery? Orders now show ordered, but you have to click on each individual order to see if it shipped, delivered, etc. how over tedious. On top of that, the standard view is orders in the last 30 days, why??? Someone thought hey let’s change this since it was working and let’s make it harder. 👎👎.Rghrdr18Version: 21.9.0

Ads are getting out of handThis used to be a decent app but lately the ads are just getting worse and worse. I search for x and see 3 unrelated ads for something else, then after being shown only 2 products I’m looking for I see another 2 ads. I have to scroll multiple pages before even seeing the results I want which ruins the functionality of the app hence the two star review. I would expect ads for a website providing a free service but this is not acceptable when I’m paying for it..FhkottfjihvvVersion: 21.21.0

Orders keep getting randomly cancelledThere’s also no where on the app or in the emails to report a problem. This has happened multiple times and I can not express how frustrating this is because I’m not even getting notified that the order was cancelled. How the F am I supposed to run a business like this????.BlahlabanajsnsVersion: 21.22.0

Unable to use at allI registered my business email to create a account and when i tried to sign in on the app it will literally just take me back to the sign in page. It didn’t say error or anything. I could kind of glance at the app allowing me to see the home page but it quickly just send me back to sign in..Daliac96Version: 19.3.0

Keeps asking for authentication.Every time I try to look at an order’s details to get a receipt, it asks for me to authenticate. I authenticate and then it asks AGAIN. And again. And again. It doesn’t stop. Before that it also asked me to use Face ID and I allowed it to authenticate that way but the same thing happened..ShabulabudingdongVersion: 23.16.0

Another lost OrderThis is the second time different vendor that my order tracking shows it came close to delivery and then takes a left to somewhere 40 miles away and does not comes back!.Elixer21Version: 19.18.0

Can not link accountsI can not link my personal and business account to use the “convenient” switch account option. Finding the “menu” is even difficult. Hate trying to navigate this site.👎🏻.MohudasVersion: 19.5.0

Not workingNot sure what’s been happening, but every time I get to the checkout page, an error pops up and says that the app has an error. And a dog picture shows up. I haven’t been able to buy anything using this app..HdawggydogVersion: 21.17.0

IrritatingThe app takes all of your information and doesn’t allow you to log in at all, and it never sends the verification code..WtneyVersion: 17.21.0

BrokenI can’t order anything. It goes through the whole process and after I click ‘continue’ it just pinwheels forever. I’ve updated and reinstalled the app. Nothing works..FUSkeletonVersion: 19.6.0

Fix the bugsAfter login in and typing the code from the text message it works and sends me to the home page but than jumps back to the login page. And the cycle goes on.RonskibruceVersion: 17.20.0

HorribleCouldn’t login. Waste my time!.JoshuaqqVersion: 17.20.0

Way too many notificationsAnd it’s all marketing spam. this is a useless app and serves no one but amazon itself..A talking raccoonVersion: 23.22.0

New update stops app from opening on my 8+Really annoying that the new update has bricked the app on my phone making it useless for me. Which is annoying bc I need it for my business.EfPhExVersion: 23.15.0

Kick out appI have no idea what’s going on but Amazon business kick out.MmmmmkkkoooggffVersion: 23.15.0

SSO Login LoopbackImpossible to login with SSO on the app. On web browser is ok..SamuelJacquesVersion: 23.7.2

Sign in bug/ App is not functional.Last few updates did not fix this obvious issue. and including this update. Cant sign in rendering app useless.Zak12tVersion: 23.4.0

Problème avec les facturesOn ne voit pas toutes nos factures. Pour une entreprise c’est impossible, très décevant.PASCOLOCVersion: 21.18.0

Definitive review why amazon biz sucksAs a business owner you want to be able to keep track of your orders by accounting department/category and also monitor your credit card spendings to prevent abuse and fraud. Amazon business does all of these terribly. Amazon charges items one at a time or a small batch at a time thats different than their shipping invoice, which is different than your bulk order. I could have ordered 10 coffee makers but shipping invoice may break it into 3 orders but then when it came to charging your card they may be charging one item at a time running 10 charges of the same amount. This is a bloody nightmare to reconcile. Not to mention your credit card will definitely flag the transactions as fraud and lock your card..TonyzeeeeVersion: 21.14.0

Deceitful ploy to joinReceived several emails to join stating I could apply promo code SBM50 to save up to $150 on my first order Come to find out it’s for US only. They have my account info, they obviously knew I was from Canada considering I got the promo emails directly after I ordered something from my regular Amazon account I guess Amazon does not value its Canadian customers as much as the US.ThoseGuysNGVersion: 19.18.0

Lost and not delivered itemThe item was delayed and not delivered for more than one week I have tried to get refund through the app but the app took me from a page to another page with no conclusion. I spect 1 hour on the phone on Sunday morning trying to get a refund for the item was not delivered It was a very bad experience and very poor customer service I will cancel my prime membership It does not worth it 😞😞😞😞.Bassiouny2010Version: 19.15.0

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