Amazon Business: B2B Shopping Customer Service

Someone decided it was too difficult to flip between accounts on a single app & a business app was needed. Seriously?!? I've been struggling unsuccessfully for 30 minutes to complete the laborious sign in on the business app. Also, I have 1 cell number. Your fantastic new app won't recognize it because it's already used. True!!! That's why it was a breeze to flip between accounts in yesterday's world. It's not necessary to fix something not broken!

I don’t get why they don’t allow us to upgrade to business prime from our phones my phone is what I use all the time for my orders anyway so I don’t even have the app installed on my computer I would order more if I had business prime because regular business is so much more expensive for shipping so I don’t order very much anymore

When a commerce/retail based business does the volume these guys do, and yet still somehow manages to have some of the most responsive and, from my experience at least, genuine eagerness to help customers…well I’m just sayin. They are killin’ it. Keep it up guys! More importantly, though, thank you!

So the app , I’m in love, but on a the main items page the app never loads up after I try to choose a color or size or if I want to order more than one and so on. For example: there’s a screen protector I’m interested in for my iPad, but I want the privacy screen protector. And I only use a certain brand (Zagg) but when I tap to view the different sizes & screen protectors the page never loads up. It’s getting a bit frustrating

It works just like regular prime but having a separate app helps keep things organized. The only thing is when I go to orders it no longer shows when things are arriving. It only shows when items were ordered and then you have to individually open each one to see delivery date. As a business I care more about when things are arriving and much less what date I ordered them

When we go into orders in a business account, the chances are that there will be a shared payment method. The filter always falls back to orders paid by you, which are not very common in a business setting. So when we go into the orders page, please have it default to orders by the business, not by you. This is very annoying. Please have it remember the setting that we choose.

Just thank you for a separate app for work accounts!! A game changer to order and check orders in the fly without signing in and out and verify. Small things that are incredibly helpful to a business!

Since it updated the new design for “your orders” section. It’s really hard to see what is going on with the order unless you click on that. The old version is very straight forward and reliable to use.

Very glad they created an app for business owners! It was always frustrating to have to logout and switch between personal and business accounts. Not anymore!! Yay devs!

I love prime business it gives me the option of free shipping on everything I buy unless I want it sooner it’s always cheaper than place and anywhere else I look to buy whatever I’m Purchasing !!!

Why the change? I want to see when I’ve received / will receive my orders! Not when I’ve placed it. Is there a way to change it back?

Fantastic way of shopping very easy to reorder things when need love the way it saves your history of purchase seems to get better every time👍

I wasnt able to add the protection plan i wanted, after adding it on the first screen. Not sure how it got taken off, and i couldnt find an option to add it back on That was disappointing. But, i found what i hope will be a great deal on a laptop.

As I go through my workday and think of something I need to order I just stop get on my phone and order it up. No more trying to plan to go to a store anymore.

My kids love the food variety so much better than the other packed promise boxes we use to get only thing is that these prices are extremely expensive

Ever since they split the business app I haven’t been able to click on the reviews consistently. Sometimes it’ll work and take me to the reviews but most times I’ll click and nothing happens.

I love purchasing items for my computer work. It is easy to order without going into the store.

Very convenient to have when you running a small business. The supplies come to your door step !!

There is no way to contact customer service.. I need two return labels and only got one for two big boxes weighing 90 pounds

Thanks for helping me buy for my business and myself more efficiently

Makes purchases easier, thanks much for making it possible.

I’ll really love it if they would send my items that I paid for,, but I only receive certain items ,,,why??

User friendly for all our team members . Helping us keeping track who and how we’re ordering.

The music turns into radio quality when I open this app. There's no way to change this.

The savings are amazing

Impossible to find a phone number of customer services for delivery notification and no product zero support can’t even find text messages with actual person let’s make this bit better and easier to communicate please

A great tool that lets you work and multitasks without having to be on the computer

Je n’ai jamais réussi à trouver l’aide du service à la clientèle.

Best place to save money and they always deal awesome Customer service

Since the new update I am no longer able to approve business orders through the app on my iPhone. They use to show on the main screen but are no longer there and I spent an hour trying to find where to go to approve. Finally logged on through the browser on my iPad and I could see them there but that does t help me when I’m out of the office and traveling and need to approve orders. Also, when I go to Business Prime it tells me my membership expired which is outdated, we renewed and paid over a thousand dollars for Prime Membership earlier this year.

Everything from A -> Z seems to be wrong with this app. No matter how diligently I update it, or how often I remove and reinstall it, the problems continue. Can’t select my country / region (app just immediately closes). Can’t log in (app sometimes says my business account is a consumer account, and other times just loops me back to the login screen). Can’t chat with support. It displays tag names in several places, rather than intended contents (eg I’m greeted with “startup_title_to” when I open the app). I’m glad others seem to be enjoying it, but it’s completely unusable for me.

Your product search engine is as bad as Google’s search engine before ChatGPT started taking over. I do not want to see everything your “sponsors” are paying you to show us. It’s a total waste of my time! Get a clue, how billions is enough anyway. I’m thinking it’s either time for a new competitor to step in or you at least wake up and give us an option to show us the products we are asking to see.

My app hasn't been working properly for a few weeks now. The item option selection button (eg. color, size, shape) takes me to a blank screen that never seems to load. This makes it very difficult to find the appropriate items I’m trying to purchase. I tried going through app support, but it’s not allowing me to submit my concern because it says, both my personal email and business email are invalid. Are there plans to fix this issue?

I have opened and started many conversations with there customers support and every time I’m am bouncing around from one person to the next with them all saying same thing to me and redirecting me to another person that doesn’t have a answer and sends me to the next person Witch after 2 hours of this non sense I’ll end up closing chat all together because of the time out of my day wasted with Amazons unprofessional services While there prices are all much higher then any other option I have looked at in last the week 20-41 dollars more per item While displaying business only pricing and discounts ????? Discounts and business pricing should be infact less then normal retail pricing

It's hard to review this app because it has never worked for me. I have attempted several times to log in, even changing my password, but the result is the same. The page flickers and then brings me right back to the log in page. Would be nice if the app worked. Switching back and forth between personal and business is not a huge issue, but this would just be more convenient in my opinion.

I really enjoy having a separate account for business, but my app continues to say I have no past purchases or orders. I do most of my business on my phone, so this is really irritating. Literally nothing shows up in my history except that I’ve looked at things. I also don’t get notifications when things are delivered, because again, it doesn’t show that I ordered anything.

When items require choice of size, color, etc, the app freezes and does not respond. Closing out the app, restarting the phone and deleting the app and reloading do not resolve this issue. Also, trying to contact app support, when creating a ticket, the app does not accept my login e-mail as a “valid e-mail”.

The "Your Orders" page was completely ruined in the update. Can no longer see what has been shipped, delivered etc in different colored text. Have to click each item individually to see the status... Hard to see what's going on when you order a ton each week.

They charged me almost $200 for my business account, but wouldn’t let me buy the things that I wanted. The lady was extremely rude, and kept cutting me off. The worst customer service I’ve dealt with in a very long time. Possibly ever. Take my money for the service, but not let me buy something I needed to work. I’m so upset with the customer service. I’ve never went through this with them before. Sometimes people get too big to care.

The app constantly brings up blank pages while searching for products. I can even select a product and the page goes blank to where I have to close the app and open it again. The reviews won’t load properly without several attempts of exiting and opening the app.

Why I am not able to also get clothes, shoes and things that I can try out before buying? I got a few items already that I did not returned them because I do not have the time to send them back. This is why I do not give them a 5. Also some of their prices are not always the best.

On business accounts now you cannot just purchase right from the homepage of the item. You have to add it to the cart and then go into your cart and purchase it. It’s an added step that’s not needed. I personally don’t like it. I’d like it to go back to just being able to buy the items directly on the page instead of having to add to cart and then go purchase it.

I opened the app because I have business and of course I wanted to be exempt of taxes. I compared the business app and the regular, the results is that I have to pay the same taxes and the same prices. I understand why some items have taxes but isn’t the point of a business doing. Not worth it to have both, maybe for a big company, so you can have control over employees access, payments among others.

The app is completely broken in my iPhone. The top and bottom banners are missing. So I cannot see the search bar at the very top, the menu bar at the top with the list of shopping departments and the bottom bar with the 4 tabs. Without these, the app is completely useless. Also every time I open the app, I need to log in again with the dual authentication. I don't stay logged in.

The new update is cumbersome and puts too many items on the page. Maybe you should have consulted a psychologist beforehand and asked them if more items inspired more shopping. They would have explained that too many items can cause overload and discourage purchases completely even if a customer had intentions on purchasing something.

I’m been using this app for like a year and I noticed that every time is taking longer to charge and ask pictures take forever so I need to use my computer or website , it was not like this :( I try checking WiFi , celular network, reset the app and the phone it self, but nothing works :(

The app works great until I want to see a summary of my orders. It defaults to show orders “Paid by you” which says I have no orders. I have to go into filters and select “all orders”. This makes no sense because all orders are paid by me. The default should be “all orders”. This is a waste of time having to set filters each time I need to check the orders.

There's an option to "download invoice", but all it does is display it. I can take a screenshot however it's difficult to work with multiple pages. How is there no option to download to file, print or share???

I’m not impressed with the business app at all! I’ve had nothing but problems with it since day one. Sometimes it will remember my orders but most of the time it does not! When I want to look up a past order it only recognizes and remembers about 25% of my orders. Super frustrating!!!

Why take away order delivery? Orders now show ordered, but you have to click on each individual order to see if it shipped, delivered, etc. how over tedious. On top of that, the standard view is orders in the last 30 days, why??? Someone thought hey let’s change this since it was working and let’s make it harder. 👎👎

Now every search I do in the app goes through AI FIRST and I have to click through that to get to the actual search results for my business. Not to mention the AI results are garbage and wrong. Please turn this off or allow users to turn this off. Extremely frustrating and makes me not want to use this app at all for my business.

The order history and the accompanying search function does not work at all. I order all the time and nothing shows consistently in my order history. This has been going on for a year. I’ve uninstalled and reinstalled and is still trash. I’ve finally got fed up enough to write a review 🙄

It is complicated to manage my subscriptions. First, you need to find it under another categories. Second, It is impossible to create any folders, for example, «buy it later» -hidden.

Why in the world does the order search default to a 3 month window in the app but searches all of time on the website? So annoying!

This used to be a decent app but lately the ads are just getting worse and worse. I search for x and see 3 unrelated ads for something else, then after being shown only 2 products I’m looking for I see another 2 ads. I have to scroll multiple pages before even seeing the results I want which ruins the functionality of the app hence the two star review. I would expect ads for a website providing a free service but this is not acceptable when I’m paying for it.

The app takes all of your information and doesn’t allow you to log in at all, and it never sends the verification code.

Lately I’ve noticed that the app is not responsive and things are moved around to make it more difficult just to even print an invoice. First you have to go looking for the invoice compared to accessing them from reviewing the order. Then when you finally find the invoices the link to print is not responsive. An update was released and nothing was improved in these areas. Please fix this.

I can’t order anything. It goes through the whole process and after I click ‘continue’ it just pinwheels forever. I’ve updated and reinstalled the app. Nothing works.

After login in and typing the code from the text message it works and sends me to the home page but than jumps back to the login page. And the cycle goes on

Couldn’t login. Waste my time!

I purchased as advertised a 14 k gold ring with 1 ct moissanite diamond from amazon through a third party seller. I ve been a long time amazon customer. I trusted them. I was flabbergasted when i found out that the ring was made of copper and zinc. Amazon refused to take any action as it surpassed the 3 months time frame. Shame and shame and again shame. Won t spend another penny in their platform

Though the Amazon Business experience is good for its vendors, it is absolutely god-awful horrid when it comes to supporting issues within the almost deliberately certain things are not possible to resolve without a live agent, and yet you cannot reach the live agent due endless recycling through the damn chat systems and its poor AI

It seems like they are keep doing beta testing, always have some issue. Amazon is no longer as it was used to be - customer centric

Has most info needed, ordering works well, but there are a few links/buttons that just don’t work.

Why have a download invoice option on mobile…Iphone, if you can’t even actually download it 🤦🏽

No dark mode (app). Excessive marketplace garbage (service).

Extremely bad experience. Alibaba is way better and easier to use.

And it’s all marketing spam. this is a useless app and serves no one but amazon itself.

Really annoying that the new update has bricked the app on my phone making it useless for me. Which is annoying bc I need it for my business

I have no idea what’s going on but Amazon business kick out

Impossible to login with SSO on the app. On web browser is ok.

Last few updates did not fix this obvious issue. and including this update. Cant sign in rendering app useless

On ne voit pas toutes nos factures. Pour une entreprise c’est impossible, très décevant

As a business owner you want to be able to keep track of your orders by accounting department/category and also monitor your credit card spendings to prevent abuse and fraud. Amazon business does all of these terribly. Amazon charges items one at a time or a small batch at a time thats different than their shipping invoice, which is different than your bulk order. I could have ordered 10 coffee makers but shipping invoice may break it into 3 orders but then when it came to charging your card they may be charging one item at a time running 10 charges of the same amount. This is a bloody nightmare to reconcile. Not to mention your credit card will definitely flag the transactions as fraud and lock your card.

Received several emails to join stating I could apply promo code SBM50 to save up to $150 on my first order Come to find out it’s for US only. They have my account info, they obviously knew I was from Canada considering I got the promo emails directly after I ordered something from my regular Amazon account I guess Amazon does not value its Canadian customers as much as the US

The item was delayed and not delivered for more than one week I have tried to get refund through the app but the app took me from a page to another page with no conclusion. I spect 1 hour on the phone on Sunday morning trying to get a refund for the item was not delivered It was a very bad experience and very poor customer service I will cancel my prime membership It does not worth it 😞😞😞😞

My very first time using Amazon Business (despite using Amazon for years), and I will be shopping elsewhere. I ordered bandages through Amazon Business for work, and received the completely wrong item — an error on Amazon’s part. When I tried to process a return, the item was flagged as ineligible. I contacted customer service for help and was told I needed to submit a government-issued photo ID for an “internal investigation” before they could even consider a refund. I was then told to wait three business days and follow up myself, *as they would not be contacting me with results.* So I called customer service to confirm that submitting an ID, and waiting 3 days, was my only option. They were just as unhelpful — the agent read my email back to me and confirmed there was no alternative resolution available. Point blank. Submitting government ID to resolve a $50 shipping error caused by Amazon is an unreasonable ask, IMO. I’m being asked to follow up, as they won’t reach out to me for a resolution. The burden is entirely on the customer, and the experience has left me with serious reservations about using Amazon Business again. Thanks Amazon!