Amazon WorkSpaces Customer Service

While ios does not offer mouse support, it does allow apps to implement mouse support. For example, Citrix app allows the use of the Citrix X1 mouse. So streamed desktops to the Citrix app enjoy mouse support. The same is true of JumpDesktop and the a partner mouse offering. While the virtual mouse implemented here is good, it isn’t so easy to do things like launch powershell with administrative privs. Please investigate enabling this support.

Little inconsistencies stop this from being a 5 Star review. Bluetooth keyboard works seamlessly, as expected. Typical iOS pinch to zoom work as expected as well. Obviously there is no mouse support, perhaps Apple Pencil support is on the way? For some reason, when I have video overlay playing the Bluetooth audio cuts out when I switch to the WorkSpaces client, weird!

By far the smoothest way to connect to an AWS workspace via iPad, with just a few quirks. As is, this allows my iPad to replace my laptop for work. Mouse support is pretty remarkably good! Scrolling etc works now w/the Magic Keyboard case. Most keyboard commands work, though some are a little wonky. A killer feature I’d love to see is proper management of second displays. Currently you /can/ connect a USB-C display and mirror the iPad for a bigger screen while working, but it would be even better if it could run full resolution on both screens as separate displays!

The latest update does allow me to use my bluetooth keyboard which dramatically increases the effectiveness of the app on my iPad. The next defect to resolve is support "tab" to move from field to field in a form.

This iPad app clearly is on its way somewhere, but in its current state cannot be used for developers without better integration with external iPad keyboards. Without any form of mouse support it is hard also to do basic tasks.

It’s nice to use this software on iPad. But after I upgraded the system to the latest version 14.5.1, it always crash. Could you please fix it?

Excellent app; very easy to use and works great on my iPadAir. Finally, good way to access a Windows 7 desktop from an iPad!

Thanks for fixing the crash on iPadOS 14.5

IPad Air 5 working great on AWS. I use Bluetooth keyboard and mouse to connect the iPad Air 5. It works perfect on AWS. It is same as I use AWS on PC. IPAD is easier for me to carry to anywhere instead of a lap top. The battery life on iPad is better than surface. But if I connect iPad to a external monitor, it can not adapt the whole monitor screen. It is just a window in the Center, not adapt the whole wide screen.

I used to be able to utilize this app to give me portability to be able to do my job now. I can’t even use it with sound. I don’t have no sound coming through on my devices iPad or anything it makes no sense but yeah I can go on my MacBook like it’s nothing run that software and get sound coming through from the remote machine, you guys need to really get your priority and make a better so we can utilize it if I can give this app stars I would

Using 12.9 ipad pro with a magic keyboard. This does not connect half the time (or very slow to connect) compared to my PC. When it connects, the arrow keys do not work, nor does Ctrl+Alt+Delete and there is no way to map keys to the magic keyboard for convenience. It is not useful to have this app because it does not meet basic needs.

I am able to use the Mac app perfectly fine however this iOS/iPadOS app doesn’t work. It authenticates me but then gives me an error that I can’t connect to the authentication server… If I try the wrong password, it fails with a bad password but if I type the right password it gives a different error. Epic Fail

This is so close to a useful application. There seems to be an issue with the Magic Keyboard and the app understanding arrow keys input. Without this, it's pretty hard to do anything that this app is designed for... development and administration work. If the arrow keys worked, I could do 90% of my day job. Without that support, I can do 0%.

I used this maybe 4 years ago and it was great. Now I have a need to use AWS workspaces again, and it will not even launch on my current generation iPad Pro. Judging from other reviews it looks like this product is plagued with issues, I hope AWS is able to revive it some day.

Any typing attempts on login screen crashes the app. No sound. WSP doesn’t work. Copy paste doesn’t work. Overall, the iPad client is unusable even when it’s connected. After ipados18.1 the login itself isn’t working. At times removing and reinstalling the app works but it’s a hit or a miss.

This app needs some major work ASAP. Copy/Paste does not work properly. Using an external monitor, things just get worse. The MacOS version so much better. Don’t understand why the iPadOS version cannot be of same quality.

The Workspaces client works but only with Pcoip instances. It’s completely useless with WSP/DCV instances. Sadly the AMZ Workspaces client team doesn’t have the resources to maintain or add major features to this or the Linux client. Not sure the state of the macOS client. The best solution they gave me is to use the web client for WSP/DCV instances…

The product does not work on iOS 18 client on iPAD. There is no way to complain or register bug. When you open client and try to input data then it crashes.

After authenticating, the app just redirected me to the web client. Couldn’t access my workspace from the app.

Nothing wrong with my internet. Application is worthless.

I use this app on a Mac and Windows, where it (barely) works. On the iPad, it does not even connect, at all, ever. Broken! Remove!

THE ARROW KEYS DO NOT WORK !!! You are 99% the way there, finish the last 1% so we can actually use the client. People NEED arrow keys. Period. You can clearly see comments with the SAME complaint. DO SOMETHING ABOUT IT

Cannot connect to server. Desktop version works fine. App doesn’t work at all

Not compatible with desktop version

Cannot use arrow keys, cannot map windows key. Unusable app that could make working from iPad so much easier. Take some pointers from Microsoft RD app.

WSP has been out for months but I can't use my workspace on my iPad since there is no support. Is there even a timeline?

Due to licensing issues, my workplace had to switch to DCV workspaces rather than PCoIP. Unfortunately, Amazon’s app doesn’t support DCV.

Used to be a lifesaver now it’s a gamble

Makes this app essentially useless

As the title says, this app does not support connecting to Workspaces configured with the WSP protocol.

App crashes and no support for WSP

Please fix this!!

NOT able to log in. NO UPDATES.

Ugh!!!! STILL broken. Please fix the display issues on iPad 11” Pro. If I select 1600 x 1200 on an iPad Pro 11, there’s a 1-2” strip on the right side of the screen that doesn’t display anything but the wallpaper. If you drag something over there or maximize a window, anything that is in that strip is missing. Still there, because you can click on where you ‘think’ things are and they are there, you just can’t see them. Also, the double tap and drag would be useful as well. Lastly, it would be nice if the sound only paused other sounds already playing and then resumed them. In other words, if you have music playin the background, it stops totally when using your desktop. Stinks. But the display issue prevents me from using this. Click on “App Support” and a web page says Access Denied.

This app has the capacity to be a really great application, but is lagging on support of various features of the OS making it more or less impossible to use for any meaningful developer work. For example, when using Workspace from macOS, it properly redirects the cmd key to be the control key on the Windows 10 workspace. Mouse support came in iPadOS 13.4 which I think should be implemented. This would be the perfect application where these new API features could be implemented. Things like right clicking on my Bluetooth mouse does not right click in the Workspace app. Apple also has support for external displays. This app could make use of the app as a secondary display which would be fine for someone that had a Bluetooth mouse paired to the device.

I use this app a lot on the iPad, for both personal and business use. Connections are very solid, and the interface is responsive. I find mouse support to be very good with my propoint. What is terrible is keyboard support. Control and Alt are not recognized on iPad keyboards with the exception of ctrl+c, ctrl+v, ctrl+x. Even better would be support for the command key to remap to the ctrl key as on the Mac client. Either way, the current solution is so limiting for power users, no app-switching, no easy access to app shortcuts, etc. I find myself logging into my Mac remotely and then using the Mac client just to use keyboard shortcuts, but that slows things down significantly. Please improve keyboard support.

Generally an ok client with good streaming, but not nearly as good as Jump and other RDP clients. Two biggest current annoyances are: Saved credentials just does not work, you can enable the option, and it even prompt to save credentials, but you go to another app and come back, it has disconnected you and just prompts for credentials all over. Hopefully a bug that can be fixed. Copy/paste doesn’t work. I can’t manage to copy any text into a workspaces session. Once I thought I managed to copy text out to the ipad. Again, just too buggy for production use. The relative/touchpad mouse mode scaling makes the mouse fly around at a uselessly fast speed. That mode should be for fine control, but the opposite is true. Again see Jump for how to do mouse control well. The connection status display just says ‘calculating’ forever, how long does it take to calculate a ping time? About 54ms I figure :-) The radial dial has not option to disconnect _and_ hibernate/stop the instance.

I can’t get the arrow keys to function and this is causing me to not use it more. I do a lot of Excel work on my iPad connected to a client with AWS Workspaces. The Magic Keyboard creates a very satisfactory experience EXC EPT the arrow keys won’t map/work. This causes me to go back to my MacBook if I am going to need arrow keys. So strange that an otherwise very intuitive piece of engineering would bomb out on arrow keys. Like hitting a home run and forgetting to tag all the bases.

When iOS 14.5 was publicly released, this app wasn’t ready. It would crash immediately after launching. It took a week for a fix to come. We still had to pay our subscription fees even though we were dead in the water. Also, when it does work, it constantly listens to my microphone.

With Microsoft RDP, you can double tap and then drag to simulate dragging. As it is, offset mouse mode seems to have zero support for dragging which makes it almost a none starter for me. Every time I have to drag, I find myself having to switch to direct mode, and even then direct mode is too chunky to accurately drag what I want.

Love this app. It allows me to work from any where. I use it to run Quickbooks and it allows me to be mobile with my business. I would love to see split view enable for easy multitasking. It would be nice to be able to look at emails or PDFs doc when trying to type out estimates for customer.

The iPad version could be so much better - look at Jump Desktop - but no one seems to be paying attention. Others have reported the broken display at 1600x1200. I really want to like this app, but the developer doesn’t seem to care, which is a bummer because a solid iPad client could go great with the iPad Pros….

When I use Firefox, I start typing into the url bar and my last key keeps repeating indefinitely making workspaces on the iPad virtually useless for me. I cannot type in usernames/passwords or anything useful. Just clicking around copy and pasting. Same thing happens when I type in the command line.

Since upgrading to iOS 14.5 the app quits as soon as it is launched. Uninstalling and reinstalling makes no difference. Clicking the “App Support” link from the App Store here takes to a page that says “Not Authorized”, which is no help…

I got this app for use with the iPad Magic Keyboard, hoping to fully replace my laptop for general usage, but the complete lack of mouse/trackpad support, as well as poor keyboard support, render this app far less useful than it really should be. Please add support for these features and make AWS for iPad all it could be!

Pretty reliable app and workspaces itself is a solid service. However it’s disappointing to have the app letterboxed on the iPad Pro, even though the device has been out for several months now. Hoping an update will fix this soon.

I am unable to open a workspace since upgrading to 14.5. Every time I try to launch app, it immediately crashes. Have tried deleting/reinstalling. No change. Problem has existed (and been reported) since 14.5 release date, not hearing ANYTHING on this from developers.

This version of AWS fails to allow the iPad’s external keyboard to work with the up/down/left/right arrows. So, when you’re inside your AWS workspace, there’s very limited ability to maneuver, e.g., within a Word document, effectively rendering the keyboard largely useless.

App display is not using full screen size on iPad Pro 11” Disappointing to have the bigger screen but give up an inch and a half because app is not optimized...

Both Citrix Receiver and Jump Desktop have Bluetooth mouse support (X1 mouse or Jump's own mouse). Without it, this limits the iPad's ability to be a true laptop replacement.

The latest version of IOS on my Ipad no longer allows me to open the app. The app acts like it is going to open and then goes black and sends me back to the IOS home screen.

When any Bluetooth headset is connected all other apps route audio through them but this app instead send the audio through the iPad speakers. Only wired headphones work. This is not great when all modern mobile devices are moving to remove wired headphones.

Who is in charge of QA of this app? It doesn’t work at all

Continuously crashing for me after the update

Was hoping to use workspaces on my Ipad to work remotely on a Linux workspace but the client doesn't work and the web access doesn't work either on Ipad Safari. very disappointing

No matter how hard, the app isn’t working. Disappointing!

Crashes upon launch after upgrading to iPadOS 14.5

I am on 14.5 and it will not launch. It just crashes instantly.

Not really ready for professional use. Extremely disappointing. It has no support for iPad Pro (and it's been out for more than a year), so graphics and software keyboard are awful. It does not work well with physical keyboards. Copy/paste is flaky. Pointer modes are not practical. It works, you can access and use your workspaces, but it doesn't do a good job. I expected a lot more from a paid service.

The scroll is correct now. It is an improvement from the previous version. But cut and paste do not work well. I continue to recommand LogMeIn to work with Workspaces. How to reproduce my bug with cut and paste : 1. Goto wikipedia page for cut and paste ; 2. Select the texte from the title up to the second paragraph; 3. Copy the selection; 4. Open Microsoft Word and paste the selection in it; 5. Select the same text in Word and copy it with ctrl-c; 6. Open Notepad and paste the selection; You should see the problem... I do a lot a cut and paste. I can' t use that app for real work.