Amazon Seller Customer Service

I really want to love this app. It is amazing when I’m acquiring inventory making it so much easier to see whether something is profitable. And then I discovered that I had the ability to list right then and there. I just came into a huge estate buy of over 4000 books so any way I can make my life easier I will. So the first book no problem but everything after won’t list. So I contacted support who was not helpful, letting me know that I can list from a desktop computer. *sigh*. Anyway I guess I’ll have to keep at it till someone can really help me. Fix that part and I’ll be happy to give it 5 stars

Overall the app isn’t terrible. I haven’t experienced any bugs, glitches, or crashes since I began using it. But there’s a lot left to be desired and I can only hope Amz will continue to improve its functionality over time. If you’re markets are at scale then you probably aren’t concerned with the apps downfalls as you most likely have automated most of your business operations and have little use for the mobile platform apart from using it to stay in touch with current affairs when out of office. For smaller retailers, it’s more of an inconvenience as you’re probably checking inventory, pricing, competition, etc. more frequently so the little things like not being able to track your shipments directly from the app, editing inventory/shipments completely, comparing product competition/price fluctuations, etc. All of which becomes rather annoying as it’s much more time consuming on the mobile platform while also leaving out key functions of those processes, so tidying up affairs on a desktop is inevitable. It’s great if you just want to run a quick price check or check the status of your inventory but if you need to make real adjustments ASAP while away from your desktop, you’re better off downloading a desktop browser off the App Store that will allow you to do everything as if on a regular computer. I really hope they make more adjustments to the app to make it more user friendly. The future of business is mobile and it would be great to be able to handle everything on the iPhone/iPad rather than hunkered down to WiFi connection on a laptop or purchasing mobile broadband devices to connect your laptops on the go. Regardless, I’m excited to see what’s in store for the future of the amz business services, especially since the current 3rd party apps are horrendous at the moment.

A year later and some of the things I pointed out in my previous review (below) has been taken care of, like seeing all inventory and opening cases. However, we need to see seller feedback reviews. Repricing via inventory page isn’t helpful especially when you have items on sale because it only shows the lowest price and buy box price. If your item is on sale it only shows your original price against the lowest price (which could be your sale price, but you won’t know unless you log into seller central via browser). We should also be able to put items on sale from the inventory page. A lite version of Reports would be awesome...At least being able to see the comparison to last year’s numbers. I love the addition of the product photo studio and B2B Central. Previous Review: I use this app all day, but it needs more features. We need to be able to see all inventory, reprice, check seller reviews and open cases.

Really like the app, great easy way to check my account, especially to keep up with customer messages. The two things I would really like added would be PPC monitoring and ability to modify. Also I would like to be able to modify sale prices, currently I can only modify the regular item price, which doesn't help me when I want to run a sale or modify a sale. Otherwise it is great. The app actually has something that I can't get on the web app- I can filter messages to see all received messages. This is awesome for following up on customer messages that I may not have gotten a response on in a while or something. On the web app I cannot find those conversations back easily if I send several other messages out in the mean time. That would be nice to pull from the phone app and get in the web app functionality.

I use this app regularly as a seller to find and manage my product inventory effectively. It’s a important tool of my FBA business. As a free app I would highly recommend it. The main reason not to give it a 5-Star is enhancements To provide a more robust app including many of the Seller Central features provided online would be very helpful for sellers on-the-go. For example, ability to address case log items or messages from seller support. Then we can address issues immediately then wait for computer access. Or the ability to open the listing from the Inventory menu so I can more easily check reviews by customers or troubleshoot any issues if I make changes to the listing. These are just a couple of suggestions.

This is a good app, but does have areas to improve on. I like that it alerts me when a sale order is placed, it has a nice summary chart on the main page, it allows me to view my inventory, and allows me to add new Products. Some of the things I would like to see improved: creating a new listing is limited compared to the online dashboard version, I can’t add variations, and it’s also hard for me to update my listings especially the ones with variations. Another problem I find is when building a new listing, placing them in the right category is manual and there is no search option. Overall, the app is good, but with some improvements, it has the potential of becoming excellent.

I love this app. Who ever created worth their salt software engineer(s). I don't sign in my account as often as I used to; thank you so much; every time I open this app, it puts smile on my face :) Just one, tiny thing though, can I get the "Inventory Check" Feature back? It has taken away, I am not sure why! Thank you so much! I can't put in words how appreciative I am. Just adding couple things (I wish I had your email instead of asking in my review) Manage Inventory ; I can’t manage my inventory by scanning an item. If I type the items’ barcode numbers, I can, if I could scan the items, that would’ve been time-saving.

This app has improved over time but today the app is very functional and for sellers it makes it easy to respond to sellers, review shipped and unshipped orders. Making the portal very simple to use without going through the web interface. Managing inventory is also good. It is limited as to how much you can edit on your listed items but I think this app is a tool to use for managing your business not running everything from it. The website is details but this app is broad when it comes to features.

The home screen, where ‘Sales’ totals for the day, ‘Units Ordered’, and ‘Global Sales’ are wrong. In the app’s defense, the desktop app is broken too. It broke two days ago. I’m an app developer. I tried talking to no less than 8 tech support people, all of whom tried to prove me wrong, then forwarded me to the next person. One even told me to ‘use the desktop app’ even though I sent them screenshots of the miscalculations. As a seller, I depend on these metrics when I sell something. Even the graphs are all wrong. It’s baffling to me how hard it is to report errors on this app.

Overall this app is OK. It would be better if you could see all units sold separately. I have several different items that I sell on Amazon's platform, and I am unable to differentiate which items have sold on this app. I also wish that I could adjust advertising costs, and PPC budgets. Seems silly that you can't do any of this from the app..... I am an Apple user so not sure if it's different on other phones? Also I think there should be a notification option for when an item has sold, either FBA or FBM.

I like the app. It allows us to do the basic things, I just wish it let us look at and manage feedback. That way, when we are traveling we can see feedback remarks and handle them on the road. Etsy has that feature. I also wish it had links to the days forums. Reading them in the app would enable us to read them everyday, rather than just reading them while sending out orders. There’s much to learn from reading the two “topics” of the day. Otherwise, it’s fine.

This app is great! It saves time, it is easy to navigate, and you get up-to-date real-time information on your account, which in turn helps your customers. If you have some product photos downloaded on your phone, that is a big time saver as you can add products to your inventory right on your phone. That helps me if I have to wait somewhere for a while. It gives me something to do and enables me to get more done. I highly recommend it!

Great app but for some reason I am no more getting push notifications when new customer orders are being placed. This issue is same for both prime and non-prime orders. I have already turned on all notifications in my phone iOS settings and all push notifications in the app. I think the problem is that in the app push notifications settings there is no more an option of selecting new customer orders.

Used to love this app. Then Buyer Communications Stopped Working. I contacted seller support for the app and was told to upgrade the app and use emails from seller central account! I’m using the latest version of the app and of course I use my seller central account for emails! That defeats the purpose of having Communications in the app! Disappointed in lack of helpful response. Would really like my app to work properly. If anyone has a suggestion please help. Thanks

App is great and has a lot of what you need. One thing I’m surprised it doesn’t have and surprised that more people aren’t asking for is the ability to have real-time alerts to sales. Other words a lock screen notification as sales occur so you don’t have to open the app each time. People open the app 90%+ of the time for sales so why can’t they have an option to just see them in an lock screen notification?

Wouldn’t be able to make money without this app. We use it and scan everything unless we are in a store we frequent often. The only thing I dislike is that it seems slow more than not when working with it and I know I’m not the only one to make the comment about it. I did keep it 5 stars because I have not seen enough people make the claim so I can’t be certain it is the app.

But I have not listed any items or anything of that nature so I can't comment on those features. It's a great way to stay up-to-date on your storefront, but I prefer the desktop for any needed duties or functions. It seems to fail at loading correctly when I click on notifications quite regularly. I have a brand-new iPhone 7, so I believe the fault lies with the app.

As a seller I will appreciate ways to edit/adjust advertising campaigns and a way to see all my listings maybe alphabetically or by category Of products. Will also love to have a sound (ding) when an FBA purchase comes in, so I will not refresh so many times a day. But it tells me what items have been purchased, in shipping or payment has been completed. Which is general helps me to keep an eye on my business.

Well, to start, the app isn't bad at all, especially the new design they have on their web version—it's actually pretty good. Honestly, it's quite easy and intuitive to use, though there are a few things I don't fully agree with. But overall, I'd say it's a really good app, especially if you're looking to start a small business.

I am new to this and I am so excited that this is a viable for us to have a chance to better our selves and our life’s ! But I do feel that it is a little hard for us that when we do start selling we should have a list or pamphlet of the items that we are allowed access to because there is more then we are not able toIt would be nice if we was able to get to the I Other accounts h

This issue has been resolved. Thank you for sending out an update quickly. —————————- The top bar no longer updates when pulled down to refresh. Work around is to click on the menu and select inventory or orders and then go back to main page for the top bar to update. Very frustrating. Please correct problem soon.

I love that I can see a snapshot of my inventory and that I can view messages and orders. I also love the bar graph charts that show sales for the last 7 days!! I would like to be able to make listing picture adjustments by mobile or iPad and not have to wait until I get home and use my laptop. Would also like to see the business reports using the app as well.

But they need to have a phone number to call when we have issues !!! And answer Sian it take so long to receive answer another problem is when you upload pictures from you computer or cell they don’t verify it I don’t know why there are no screenshots they are pictures from computer or cell very bad service it

The app is very helpful for on-the-go updates, preliminary product research, tracking daily sales, etc but often fails to be accurate with current price, buy box price and does not show sale prices. No problem to log into dash board in browser to make changes, see changes, correct sale price, etc. if glued to my computer. Would be nice to get all features available on App. Someday.

This app is highly functional, easy to use and clean considering all the features it has. The data is delayed less than expected compared to logging in to seller central from PC (understand since balancing user experience and bandwidth). Haven’t tried it for rare occurrences, like unit removal request or customer escalations. Overall, great for monitoring your account and when on the road.

Wonderful app to use and I am so glad to be able to have easy access to my seller account. Honestly, when I am on the go, an app like this allows me to check in on my account status and view sales for the day. I know that this app is not as perfect as the direct access to seller central online. However, it does help a lot.

I have been using Etsy as my marketplace for the past seven years, and although I am leaving their marketplace for US Sales, I certainly did appreciate the Etsy app for sellers. It is top-notch. Whenever there is a purchase made, it’s almost instantaneous that there’s a notice given through the app. For handmade shops like mine, sometimes a few minutes means a lot because we are in the process of making multiple items at once. I’m so hoping that an app will be made in order for us to list items from cell phones too. Call me petty but It’s a motivating sound when my Phone make the “Cha-Ching” ring of a cash register when I’ve made a sale. Best Regards, Sandra Haynes

It’s good but, storage fees should be removed. Also, advertising fees should be Zero. You have to make it easier for beginners to a certain one year!!! It’s so challenging for beginners who want Ranking organically. Please think about us.

All business entrepreneurs this is your platform

So often it does not work ani have shut it down and restart it. Otherwise ok.

Great platform

5 star

Amazon is the best

Great

The website is amazing

Hello I am Kunwar rudra pratap i became a millionare from this app as an affiliate marketing. Thanks to this app.

We would like to have more discount options and greater flexibility for the sellers, allowing them to determine the most suitable type of promotions based on on the product inventory and their sells strategy.

App is really good and useful and updates quickly overall really easy to use and useful

Woow

I really enjoyed the last app version. However the new version unnecessarily changed the UI, moved things around, made them harder and less efficient to find. This is an example of what should not happen (rearranging for the sake of change without a valid reason and improved utility). With the prior version, everything we check most frequently was 1 to 2 clicks away. No visual scanning needed and easy to get back to baseline (home). However with the new version, this is all 2-3 clicks away with a visual scan in between (click, visually scan to find the right sub menu, click again). This makes it less efficient than before to get to those areas we as sellers rely on most and visit most frequently. Not only that, is harder and less intuitive to get back to where we started. The new changes will require countless more clicks and visual scans and navigation back to where we started, each day, that should not be necessary. I now find myself logging into seller central more to avoid the clunky new app experience. Whatever new functionality may have been added is muted by new inefficiency. I feel like it’s a case of one step forward and three steps back. Please consider rolling the UI back and find a way to implement your changes within the UI we are all used to. The new features can be 2-3 clicks away since they are used less frequently. And the features we need constantly 24/7 should go back to 1-2 clicks away. Thank you for the efforts but it seems maybe a proper user research study of the new design was missed (with actual sellers). It went backwards with this rollout.

Long review due to strong frustration and loss of sales for idiotic reasons. Seller support is horrendous. Not quite sure how else to give feedback than to leave a review. The biggest issue is the inability to critically think. Most agents are reading a script and posses POOR communication skills. I have had to call on multiple issues over the last few months making literally HUNDREDS of calls in hopes of getting an agent who can both communicate clearly and reactively help. Given how many calls are necessary to be made, the process is further frustrating by agents reading a script using filler words and restating non-useful or irrelevant information compounding the amount of both my and Amazon’s time wasted. Agents should be trained to efficiently assess the situation and collaborate with the seller and drop the benign platitudes. Don’t manage the situation, attack it. Also, there is no clear way to reply to an agent (when you FINALLY get a useful one). I was messaged from a very useful agent asking for a reply to schedule a call and there was no way to reply. Incredibly frustrating. What’s more is just about ANY attempt at a fix requires 24-72hrs to see if it even worked. Meaning dynamic problems take WEEKS to fix.

Some aspects of this app are good but there are many functions that need to be added or upgraded. I need to be able to add new product from my phone app, as well as modify existing listings and photos. Right now all I can do is change the price and quantity. The seller app for ETSY is far more functional and easy to use. It would also be helpful if I could click on pictures to make them larger and more visible on the phone. I make small jewelry that can look similar, so it’s difficult to see the fine detail for identification purposes with such a tiny picture. I take my product photos with my new phone, so the ability to work on my store within the phone would save a lot of time and be far more convenient.

Being able to quickly check for customer messages and reviews or where sales are is great..... when it works. It has a tough time loading data generally. It’s slow and often just can’t load the information at all. This has caused the most issues with customer messages. pretty often the communications screen will say that there are no messages, but once you go all the way through and refresh you will find they are there. The only times I have had messages go over SLA was when I relied on this app. It is worth having even with the issues, but it shouldn’t be the only way you access your Seller Central account.

I have been trying to list several handmade items through the app and do not find the app user friendly at all. It won’t post pictures even though I use the photo studio option which tells me my pictures meet all the requirements. It tells me some of my listings are incomplete without telling me what is still needed for them to be considered complete. It takes several tries for me to actually get something listed. Sometimes once I have submitted a listing and want to make another listing, it tells me my previous attempt was unsuccessful. Overall it has kind of been a nightmare and huge waist of time.

This is a quick review while I'm trying to use the app from my iPhone in October 2019. I've just spent 20 minutes trying to find a way to access Prime shipping options. Can't find them. Also, it's been a while since I tried to use the communication feature but I expect it hasn't changed recently and i recall it's hard to use and unclear whether you actually replied to a customer, which caused me to resend a message to a customer because the app looked like it just flaked out instead of confirming my message was sent. The app may be useful for some basic things like inventory updates, but you need the browser version for other tasks.

Unfortunately the app is not working as it should— many functionalities of it that should work, don’t, such as certain advertising, promotion, discount, coupon features, order history & fulfillment features, and so much more. I’d suggest developers going through each and every clickable button and testing to make sure everything functions as it should. Many vendors like myself rely on the app to make quick changes and manage customers, orders, promotions, coupons and campaigns while on the go. If the app could be updated to work flawlessly to manage any and everything the website portal allows, that would be a game changer.

This app needs some upgrades. Great that I can track my shipments to a certain point (not actually where they are at any given time), but I can also never see my customer orders, which I know are there because they appear on the website. Also, I’ll see communication notifications in-app and when I click “communications”, there’s nothing there. At just little things here and there, but it could be a great app otherwise. I find myself opening a browser on my phone to check things way too often. Defeats the purpose of having an app.

Why would you go from having your revenue automatically calculated on the front page of each item you look at in your inventory, to forcing users to click several buttons to get to it, only to still not properly show up half the time? Mine often has trouble loading, especially when service isn’t great, so I can’t even access this critical information a majority of the time. To make such a shift in the way the app runs is absurd and infuriating. I use the app all throughout the day, and it went from a mostly neutral/positive experience to absolutely rage-inducing with this one idiotic change. WHY. JUST WHY.

I downloaded the app to allow me to easily purchase labels for my business when I’m on the go. However, I’ve been unable to do this because the information is not displayed properly. No matter which page I visit within the app, I’m unable to see all the information. It’s simply cut off! For example, for the shipping screen, the top three carriers are listed on the left but then all the pricing on the right is cut off. So I’m unable to make an informed decision. Very frustrating. The ONLY page that seems to display all the context is the home page with your sales dashboard.

I started my account as normal, activated as normal and within 15 minutes of actually looking at the app to understand how it works, I got a deactivation notice. I provided all critical documents as requested from the bot that assists you, however was still not activated. There is no phone number to call to receive further guidance on how to resolve the issue and their last message states that they will not respond to any further messages. This leaves me with a useless app. I understand that there are policies and procedures to adhere to for legal reasons, but with no live associate to assist with how to navigate said procedures, I cannot use the app for its intentions.

Simple stuff is missing so I am forced to go to desktop site. 1) I see a sale but dont see the customer info like its displayed on Sellecentral. (Repeat customer, Business Customer, Name, etc) 2) I have to keep refreshing the app to see if sale occurred. I am a high margin slow seller. Its important for me to see notification that I sold something. 3) Navigating reviews and disputing is way beyond easy. Feels like someone is just milking this product management. 4) Sales graph limited to 30 days. That dumb. Why wont you allow atleast 365 days. This app is my livelihoods window not some fun game for amusement. THINK BIG, OBSESS OVER CUSTOMER.

App has a crazy amount of glitches I was wondering has anyone else experienced this lately definitely with that payments It saying a certain amount on your Home Screen and another amount when you open up your payment tab ? And also another thing I’m not sure how much this matters but the whole fba thing advertising seller don’t have to worry about shipping because fba fulfills our orders for us so we don’t have to worry about shipping fee isn’t true paying a ( picking and packing fee on some items is the same as paying for individual shipping ) right lol

This app asks for way too much verification, and they’re very nitpicky about it. I had to send in an image of my passport and bank statement twice because the first submission wasn’t good enough for them! And once I finally got on the app to sell my first product (a CD), it told me I needed this “Approval for Music Selling”, asking for even MORE verification, one of which was an invoice for 10 music purchases that I’ve made. I don’t just go and buy 10 music products at any given time! I swear they are just asking for this redundant information because they’re bored. Ugh! I just wanted an app to sell some of my belongings in a SIMPLE AND QUICK MANNER, but this app clearly doesn’t know what that means.

This started out really simple. But right now I only have one problem. Well really I have many, but I’m not satisfied with my ability to get support. I’ve been trying for over 12 hours to get my account set up and just when I thought it was set up. I find that on my credit card page. That the language that is being used is Spanish and I don’t speak Spanish so my problem with this is I don’t know how to get support and I don’t know how to get that change from Spanish to English.. So whoever reads this review, I’m wondering if I can start this whole process all over again.

Your fees are so high we have to charge 10% more to cover them. It’s the price per unit cost on our smaller items. Borderline worth the effort but we are trying hard to make it work. People often give us a low review over things we have 0 control over. Like “you refunded an order I canceled at the last minute but I never received my money.” Or altogether inaccurate reviews where they say “I reviewed the wrong seller.” “You did great they’d say but I can’t change my review. It was another seller that didn’t perform”. This is frustrating for us as sellers when trying to earn 5 stars!

Like one guy in comments said essentially An app like this needs to actually be able to work and it’s not even letting me do the last step to making my account like fr? I’ve been wanting to get my store up and running on here for awhile and just got the time to do it and now dealing with this, I don’t ever comment on apps and especially don’t leave negative reviews but come on developers yall had amazing reviews years ago I don’t understand how it can just change pls fix thank you if after fixing all’s good I’ll be recommending to everyone

Overall good app Biggest flaw is the product scanner. I like that you can scan items to do an image search but it seems that it prioritizes scanning the product over the barcode of the product, leading to incorrect scans most of the time. I think it would be better if you can toggle between image scans or barcode scans to prevent wasted time by incorrect searches. Typically, I end up having to type in the UPC to search the product after multiple failed attempts.

This is unfair. I am not going to send a product to a fake buyer and risk not only that the product get lost but also the fake buyer asks for a refund and keeps buying from me. If these buyers were real, I would have shipped the product. I am the first person who wants my products to sell and the first person who wants these products to be shipped, but to real buyers. Before threatening with account deactivation, you should monitor/screen what's behind the seller choosing to cancel an order. Because one thing is to do it viciously and another thing is to do it to protect the store. Help the seller, not the fake buyer.

I’m mostly a fan of the seller central app! I love that I can check how my products are doing from my phone rather than my desktop. The main two things that I think could be worked on are the UX and the advertising/PPC data. The UX is a little slow and doesn’t look super pretty. The PPC data is flat out incorrect. Maybe I have a setting off but the data on the ap always reports double my ACoS that is reported on the web app. Other than that well done!

Works ok at home but says there is no connection outside of that. It could be a setting on my phone that I changed and didn’t realize so I will change my rating if I can get it figured out or get help On a sidenote I have really enjoyed using this app I would like to suggest however a feature that would help users determine if a product listing has a expire date requirement and a little bit more clarification about how far out cosmetics and beauty products need to be and a good resource in deciphering the date codes. Thanks for all you do

This app was never all that user friendly but with the new update it became completely awful. It takes so much time now to enter to information, loading time of the calculator is so much longer, and you can’t copy ASIN from that screen and jump through the hoops if you need that ASIN to do additional analysis in other apps. Dear developers, work with actual users of your apps to make it better and don’t just come up with something that YOU think is better.

I have been trying to set up my store for three days and all the page does is go white and acts like pages flipping in a book. As soon as that stopped the first time, I can type all of my information in, but after I press continue, it does the same thing and wipes out all of the information I had just put in. I am not sure how someone is to use this unless maybe the issue is that I need to set up my store on a desktop and use the app for daily, as needed store maintenance. It’s quite irritating and I would appreciate some guidance. Thanks!

If you’re a seller on Etsy and debating on joining Amazon Handmade, please don’t waste your time. First of all, the app does not work - I’m unable to post listings on my phone and have read many other reviews about people struggling to as well. Even if it worked, the process is extremely long. You have to do many steps and then it glitches at the end. Second, it’s way more costly than Etsy. Third, they claim your products are being seen by millions of their customers but only people who know about Amazon Handmade will look on the handmade site. Your products will not be on their main Amazon page. Such a shame because I love shopping on Amazon and have never had a problem but selling on here is a totally different story.

I have sent items that amazon claimed they never received. I've sent items that went missing after receiving and I did not sell. When I called support they told me to hang up and they'll call me in 20 minutes,10 minutes later I receive an email that they tried contacting me but they weren't able to although I did not receive any calls. Theft and lies

Amazon has terrible seller support. I lost access to my two verification numbers and have contacted seller support well over 20 times and they have never got me back into my account, having now charged me $300+ while I haven’t been able to access the account. Terrible

Very slow to use I which there were more features to use

There’s always a problem and they lost 6 of my items

The app is user friendly and very useful for quick actions but some of the options offered do not work. You cannot make a coupon/deal. You cannot see open sales, only that you’ve sold a product.

After all the money I invested they deactivated my account for no valid reason and refused to view appeal that my product is good and complaint was thrown ever. Then they took all the money and was nota single cent earned or received back.

I’m a new seller and so many restrictions that weren’t there 10 hours ago. I have no product up yet. I tried the app but it doesn’t save a draft and when I came back to my laptop the categories are now need approval.

The support system is for supporting Amazon internally not for sellers. Seller can only get meaningless answers to problems created by Amazon Staff in the first place. It’s obvious system being our sourced in other countries like India and others. No senior level within Amazon organization would truly involved. In sellers issues so it can only get repetitive meaningless time consuming. Time wasting answers for issues the Amazon Staff created by copying protected. Or try not to rock the boat by the Staff.

Amazon isn’t what it used to be. They loose your inventory with not follow up or accountability. Over charging fees too

Worst seller app. Deactivated my account without any reason and stole funds I had. Shame on you Amazon

Had a very difficulty to handle my day today sales on this app

Paying so much money to develop a product, send it to Amazon, pay fba fees, pay seller fees, and get shutdown for no reason. No support. AI replies and responses. Absolutely terrible

As a seller, I am having a hard time contacting Seller Support because Amazon has limited their contact options.

Every time I submit an application to sell a product I get denied with NO EXPLANATION! Why? I’m new to this and need some guidance.

Tomany steps to go through and yet I do not even find my own listing . I have been charged again.

Amazon doesn’t give you a clear report stating: - Total annual sales, - Total annual taxes deducted, - Total annual spent on advertisements, - Total annual Amazon fee,

Poor menu, accessibility, poor support and policies that go against sellers. You can be a seller with Amazon for years and suddenly they won’t re-verify your account if you don’t go and get a registration abstract dated with 180 days. Business licenses renew annually, not every six months so this is a huge hassle for sellers who provide proof and then get no explanation why they’re not being re-verified. Nothing like during the Christmas season being told by Amazon that you have three days or your account will be deactivated, if you don’t go to registry office and pay for a business license abstract to prove you’re still in business, even though you’ve sent them every piece of identification, including valid business license and bank account statements to prove that you’re still operating and in good standing. Amazon doesn’t appreciate small businesses.

Worse support for cases, inspite of answering cases my products are not getting delivered in the right quantity.

Worst seller platform in world

You guys have given an option to “scan” using the phone app, but only order ID and RMA ID can be scanned. What’s the point of that when the return packages we get, we can only scan the AWB number. There’s no OrderID or RMA ID that can be scanned. Defeats the purpose. Further, I tried raising a SAFE-T claim, and was unsuccessful. I uploaded one image and it kept showing the “buffering” animation. Wouldn’t get past it. Internet wasn’t the problem. And I’m on the latest version of the phone app on my iPhone 13 Pro (which is also on the latest iOS). Please fix it.

Être autorisé à faire une listing et quand on va mettre en vente on reçoit la demande d’une nouvelle autorisation, ça c’est pas intéressant

Am close my account soon

Ne fonctionne pas

Every time I try to register everything goes white

Pourquoi on me demande un ASIN? C’est du handmade… je ne comprends pas comment demander l’exemption pour ASIN

Glitchy app, unsure if I should use this

Need to log in every few hours

App is a nightmare, constantly breaks, so many issues with it. When you try to enter OTP it just spins and opens the Amazon app and does nothing further. You go back to the seller app that’s still open and it’s the loading icon is just spinning. Then you can’t get more otp due to it being too many attempts. App worked fine yesterday and the day before.

I tired alot of time it never open its justing loading all the time

Limited to no control of store through app.

As Amazon seller I am sharing with you my honest review. This Amazon is not for people with middle class and low , because it ask form subscription fee which is 39$ , inventory fee depending on how much your inventory is I have 80 boxes they charge me 105$ per month , referral fee , plus FBA fee both depend on your product if even u are selling pen they will charge you 7$ fulfillment fee.i didnt knew that there are so many fees and I will pay from my pocket to Amazon otherwise I would never start Amazon selling .

Hardest thing that I’ve ever done is to post on Amazon

I sold for 4 months then they suspended me because I changed a listing to generic by accident trying to figure out there eye sore of a setup. They with held hundreds of dollars and refuse to pay me money owned

I need help with this app, it took most of my info but then it Crashed when it was time to take my photo, it’s not the first time app crashed! Can I get some help Amazon Sellers? Please.

It’s been a year my money is in amount reserve.

Managed by a bunch of heart less people. They always treat you as a slave, biased.

Glitches and it is confusing