Amazon Seller Customer ServiceAMZN Mobile LLC

Amazon Seller Customer Service

  1. Amazon Seller Customer Service
  2. Amazon Seller App Comments & Reviews (2024)
  3. Amazon Seller iPhone Images

Manage your Amazon business on the go with Amazon Seller! Analyze your sales, fulfill orders, find products to sell, manage offers, inventory and returns, and quickly respond to customer questions. Capture and edit professional quality product photos and create listings right from your mobile device!

The Amazon Seller app helps you:
- Analyze your sales. View sales over time and sales growth. Drill down into sales at a product-level. Tap the bars on the Sales Chart to see sales broken down by product. Then tap on a product to view the sales trend for it.
- View account health. Stay informed of your account health with the account health dashboard.
- Fix critical issues. Quickly act on critical pricing opportunities, inventory alerts and growth opportunities from Amazon Selling Coach.
- Manage your inventory. Access product-level inventory and pricing details. Make pricing changes, view fees, and see competitive offers. Make MFN quantity changes or view FBA inbound or status statistics.
- Access Sponsored Products. Monitor performance and manage existing Sponsored Products campaigns.
- Manage your orders. Get notified when your product sells. View your pending orders and confirm shipments.
- Manage your returns. Authorize or close returns, issue refunds, and modify returns settings.
- View next payment balance. See how much and when you’ll be paid by Amazon.
- Respond to messages. Numbers that appear next to Communications inform you of how many customer messages await a response. Use customizable email templates to reply even faster to common customer inquiries.
- Capture and edit professional quality product photos using the Photo Studio.
- Create new offers to existing products and create new catalog products to sell on Amazon.
- Find new products to sell. Search with visual image match, text search or scanning bar codes. Check current prices, sales rank, competing offers, estimated profitability, and customer reviews.
- Share the app with your team and have more attention on your business. User permissions set on Seller Central also apply in the app.
- Have a question about selling on Amazon? Use the app to contact Seller Support.

By using this app, you agree to Amazon’s Conditions of Use (www.amazon.com/conditionsofuse) and Privacy Notice (www.amazon.com/privacy).

Requirements:
• An Amazon Seller account
• iOS 12.0 or later

Amazon Seller App Comments & Reviews

Amazon Seller Positive Reviews

Unable to list & no supportI really want to love this app. It is amazing when I’m acquiring inventory making it so much easier to see whether something is profitable. And then I discovered that I had the ability to list right then and there. I just came into a huge estate buy of over 4000 books so any way I can make my life easier I will. So the first book no problem but everything after won’t list. So I contacted support who was not helpful, letting me know that I can list from a desktop computer. *sigh*. Anyway I guess I’ll have to keep at it till someone can really help me. Fix that part and I’ll be happy to give it 5 stars.Version: 4.8.0

Good start...More features pleaseA year later and some of the things I pointed out in my previous review (below) has been taken care of, like seeing all inventory and opening cases. However, we need to see seller feedback reviews. Repricing via inventory page isn’t helpful especially when you have items on sale because it only shows the lowest price and buy box price. If your item is on sale it only shows your original price against the lowest price (which could be your sale price, but you won’t know unless you log into seller central via browser). We should also be able to put items on sale from the inventory page. A lite version of Reports would be awesome...At least being able to see the comparison to last year’s numbers. I love the addition of the product photo studio and B2B Central. Previous Review: I use this app all day, but it needs more features. We need to be able to see all inventory, reprice, check seller reviews and open cases..Version: 4.6.2

Great app, needs two things addedReally like the app, great easy way to check my account, especially to keep up with customer messages. The two things I would really like added would be PPC monitoring and ability to modify. Also I would like to be able to modify sale prices, currently I can only modify the regular item price, which doesn't help me when I want to run a sale or modify a sale. Otherwise it is great. The app actually has something that I can't get on the web app- I can filter messages to see all received messages. This is awesome for following up on customer messages that I may not have gotten a response on in a while or something. On the web app I cannot find those conversations back easily if I send several other messages out in the mean time. That would be nice to pull from the phone app and get in the web app functionality..Version: 4.6.1

Very effective app for basic monitor on-the-goI use this app regularly as a seller to find and manage my product inventory effectively. It’s a important tool of my FBA business. As a free app I would highly recommend it. The main reason not to give it a 5-Star is enhancements To provide a more robust app including many of the Seller Central features provided online would be very helpful for sellers on-the-go. For example, ability to address case log items or messages from seller support. Then we can address issues immediately then wait for computer access. Or the ability to open the listing from the Inventory menu so I can more easily check reviews by customers or troubleshoot any issues if I make changes to the listing. These are just a couple of suggestions..Version: 4.8.0

Does the Basic Job Compared to Online DashboardThis is a good app, but does have areas to improve on. I like that it alerts me when a sale order is placed, it has a nice summary chart on the main page, it allows me to view my inventory, and allows me to add new Products. Some of the things I would like to see improved: creating a new listing is limited compared to the online dashboard version, I can’t add variations, and it’s also hard for me to update my listings especially the ones with variations. Another problem I find is when building a new listing, placing them in the right category is manual and there is no search option. Overall, the app is good, but with some improvements, it has the potential of becoming excellent..Version: 4.6.2

Love itI love this app. Who ever created worth their salt software engineer(s). I don't sign in my account as often as I used to; thank you so much; every time I open this app, it puts smile on my face :) Just one, tiny thing though, can I get the "Inventory Check" Feature back? It has taken away, I am not sure why! Thank you so much! I can't put in words how appreciative I am. Just adding couple things (I wish I had your email instead of asking in my review) Manage Inventory ; I can’t manage my inventory by scanning an item. If I type the items’ barcode numbers, I can, if I could scan the items, that would’ve been time-saving..Version: 4.6.2

App reviewSome aspects of this app are good but there are many functions that need to be added or upgraded. I need to be able to add new product from my phone app, as well as modify existing listings and photos. Right now all I can do is change the price and quantity. The seller app for ETSY is far more functional and easy to use. It would also be helpful if I could click on pictures to make them larger and more visible on the phone. I make small jewelry that can look similar, so it’s difficult to see the fine detail for identification purposes with such a tiny picture. I take my product photos with my new phone, so the ability to work on my store within the phone would save a lot of time and be far more convenient..Version: 5.10.0

Great and usable appThis app has improved over time but today the app is very functional and for sellers it makes it easy to respond to sellers, review shipped and unshipped orders. Making the portal very simple to use without going through the web interface. Managing inventory is also good. It is limited as to how much you can edit on your listed items but I think this app is a tool to use for managing your business not running everything from it. The website is details but this app is broad when it comes to features..Version: 4.7.3

Would love to change the order of the linksI don’t use the app to list, don’t care about news, and most of the features offered in this app, as I use my laptop or pc for those actions/features. I use this app when I’m traveling or away from my studio. Therefore, what’s most important (for me) is knowing when I have orders, emails from customers, and returns. I’d love the option to move those three action links to the top of the the list so I can view them at a glance. Also the communications feature isn’t always accurate so I’ve missed emails when I’m away from the studio..Version: 8.5.0

Useful but GlitchyBeing able to quickly check for customer messages and reviews or where sales are is great..... when it works. It has a tough time loading data generally. It’s slow and often just can’t load the information at all. This has caused the most issues with customer messages. pretty often the communications screen will say that there are no messages, but once you go all the way through and refresh you will find they are there. The only times I have had messages go over SLA was when I relied on this app. It is worth having even with the issues, but it shouldn’t be the only way you access your Seller Central account..Version: 7.2.2

Not very functionalOverall this app is OK. It would be better if you could see all units sold separately. I have several different items that I sell on Amazon's platform, and I am unable to differentiate which items have sold on this app. I also wish that I could adjust advertising costs, and PPC budgets. Seems silly that you can't do any of this from the app..... I am an Apple user so not sure if it's different on other phones? Also I think there should be a notification option for when an item has sold, either FBA or FBM..Version: 4.6.2

Pretty GoodI like the app. It allows us to do the basic things, I just wish it let us look at and manage feedback. That way, when we are traveling we can see feedback remarks and handle them on the road. Etsy has that feature. I also wish it had links to the days forums. Reading them in the app would enable us to read them everyday, rather than just reading them while sending out orders. There’s much to learn from reading the two “topics” of the day. Otherwise, it’s fine..Version: 6.6.0

Must Have App - Easy to Work WithThis app is great! It saves time, it is easy to navigate, and you get up-to-date real-time information on your account, which in turn helps your customers. If you have some product photos downloaded on your phone, that is a big time saver as you can add products to your inventory right on your phone. That helps me if I have to wait somewhere for a while. It gives me something to do and enables me to get more done. I highly recommend it!.Version: 5.13.2

A little useless apart from ScanningThis app needs some upgrades. Great that I can track my shipments to a certain point (not actually where they are at any given time), but I can also never see my customer orders, which I know are there because they appear on the website. Also, I’ll see communication notifications in-app and when I click “communications”, there’s nothing there. At just little things here and there, but it could be a great app otherwise. I find myself opening a browser on my phone to check things way too often. Defeats the purpose of having an app..Version: 5.4.1

Push notifications not working when new customer orders are placedGreat app but for some reason I am no more getting push notifications when new customer orders are being placed. This issue is same for both prime and non-prime orders. I have already turned on all notifications in my phone iOS settings and all push notifications in the app. I think the problem is that in the app push notifications settings there is no more an option of selecting new customer orders..Version: 8.12.3

Great app but would like more featuresApp is great and has a lot of what you need. One thing I’m surprised it doesn’t have and surprised that more people aren’t asking for is the ability to have real-time alerts to sales. Other words a lock screen notification as sales occur so you don’t have to open the app each time. People open the app 90%+ of the time for sales so why can’t they have an option to just see them in an lock screen notification?.Version: 6.0.4

Big HelpWouldn’t be able to make money without this app. We use it and scan everything unless we are in a store we frequent often. The only thing I dislike is that it seems slow more than not when working with it and I know I’m not the only one to make the comment about it. I did keep it 5 stars because I have not seen enough people make the claim so I can’t be certain it is the app..Version: 7.3

I like it but I could be really happy with it.As a seller I will appreciate ways to edit/adjust advertising campaigns and a way to see all my listings maybe alphabetically or by category Of products. Will also love to have a sound (ding) when an FBA purchase comes in, so I will not refresh so many times a day. But it tells me what items have been purchased, in shipping or payment has been completed. Which is general helps me to keep an eye on my business..Version: 4.4.1

SalesI am new to this and I am so excited that this is a viable for us to have a chance to better our selves and our life’s ! But I do feel that it is a little hard for us that when we do start selling we should have a list or pamphlet of the items that we are allowed access to because there is more then we are not able toIt would be nice if we was able to get to the I Other accounts h.Version: 7.2.2

I only use the app to check status on the go...But I have not listed any items or anything of that nature so I can't comment on those features. It's a great way to stay up-to-date on your storefront, but I prefer the desktop for any needed duties or functions. It seems to fail at loading correctly when I click on notifications quite regularly. I have a brand-new iPhone 7, so I believe the fault lies with the app..Version: 4.6.2

I love itBut they need to have a phone number to call when we have issues !!! And answer Sian it take so long to receive answer another problem is when you upload pictures from you computer or cell they don’t verify it I don’t know why there are no screenshots they are pictures from computer or cell very bad service it.Version: 6.9.1

Great App - could use less quirksThe app is very helpful for on-the-go updates, preliminary product research, tracking daily sales, etc but often fails to be accurate with current price, buy box price and does not show sale prices. No problem to log into dash board in browser to make changes, see changes, correct sale price, etc. if glued to my computer. Would be nice to get all features available on App. Someday..Version: 7.8

Mostly Good - Needs Some Bug FixesI’m mostly a fan of the seller central app! I love that I can check how my products are doing from my phone rather than my desktop. The main two things that I think could be worked on are the UX and the advertising/PPC data. The UX is a little slow and doesn’t look super pretty. The PPC data is flat out incorrect. Maybe I have a setting off but the data on the ap always reports double my ACoS that is reported on the web app. Other than that well done!.Version: 7.6.1

Highly Functional and CleanThis app is highly functional, easy to use and clean considering all the features it has. The data is delayed less than expected compared to logging in to seller central from PC (understand since balancing user experience and bandwidth). Haven’t tried it for rare occurrences, like unit removal request or customer escalations. Overall, great for monitoring your account and when on the road..Version: 5.12.2

Now works - Top bar not updatingThis issue has been resolved. Thank you for sending out an update quickly. —————————- The top bar no longer updates when pulled down to refresh. Work around is to click on the menu and select inventory or orders and then go back to main page for the top bar to update. Very frustrating. Please correct problem soon..Version: 5.9.1

Very helpful for running our store.Love being able to keep track of our store on the go. I wish we could change the preferred fields in the sold section (& any othe sections too) & it would save them. The default is shipped items. We are only doing FBA, I want to see which listings just sold not the shipped ones. If I was shipping the orders myself I would also want to see new sales & not shipped items. Over all a great tool..Version: 7.6.1

Very Functional AppI love that I can see a snapshot of my inventory and that I can view messages and orders. I also love the bar graph charts that show sales for the last 7 days!! I would like to be able to make listing picture adjustments by mobile or iPad and not have to wait until I get home and use my laptop. Would also like to see the business reports using the app as well..Version: 4.4.1

Push Notifications is buggedI've had this app for a few years now and after the new update for iOS. The push notifications stops telling you if you made a sale or any other of the specific preferences you set. All of my notification settings say they are in but never work. Please someone address this issue..Version: 4.4.1

Seller BewareAlmost as bad as EBay GUI If you don’t know what your doing you will screw up orders and it will cost you money Take a look at shipping settings first time you use it or you will get screwed shipping to Canada! and that apparently is the preferred process tons of bugs and a royal pain to use I doubt the developers have ever sold using it.Version: 6.13.1

Does it's job, let's me know what's going on when not on desktopI use the app all the time, mostly for monitoring and responding to customer messages. I would like to see the advertising (ppc) added into the app. For me, that is the main thing that is missing. I have to go to desktop version to adjust bids and have had to access on my cellphone which was very difficult for tweaking keywords and bids on a smartphone..Version: 4.4.1

Inventory search screwed upI’ve used this app every single day and it’s been great but today when I try to search for an item in my inventory the item will appear for about a second and then it will go to the top of my inventory not allowing me to select what I searched. Please fix.Version: 8.9.0

Good for checking sales and a couple other thingsGood: -The sales chart is very nice, better visual than anything in the full Seller Central interface. -Handy for checking orders coming in -Buyer-seller messaging tool is nice, notification integration is great -Able to check on basic inventory availability -Ability to contact Seller support Would be nice: -If sales metrics refreshed when re-focusing on app instead of showing an error message and keeping stale data -To manage Sponsored Ad Campaigns!! -To see inventory non-available counts (FC transfer, sold, etc), could be summed up -To see sales by ASIN. I currently check a 3rd party tool for this in a mobile browser. -To view and interact with seller feedback -To view product reviews -To manage promotions.Version: 4.5.0

My ideaIt’s good but, storage fees should be removed. Also, advertising fees should be Zero. You have to make it easier for beginners to a certain one year!!! It’s so challenging for beginners who want Ranking organically. Please think about us..Version: 5.7.0

BeginnerGreetings all the app is amazing easy to used, honestly it brilliant. However the fees are hindered our success on the platform us beginner who’s trying to integrate this new adventure. PPC is way to expensive since we are here trying to creat a better life by earning passive income. In the beginning stages there should be some FREE trials between 6-12 periods after a certain amount of effort to be in the competition Amazon support should Grant those who are really working the business a grace period with free PPC and other advertising models. Another thing sellers who are doing FBA should not help responsible for customers dissatisfactions because before products goes out the people at the warehouse use should verified is everything okay. Overall I am blessed to be in the Amazon family. Thanks for such opportunities ❤️.Version: 8.7.0

Weaker than expectedSo often it does not work ani have shut it down and restart it. Otherwise ok..Version: 7.1.0

Great AppGreat app Easy to use.Version: 7.10.1

App problemIt is a help full app but the app still have bugs. when you play amazon seller university video and wants to go to next video, the first video doesn't stop. Two videos are played simultaneously. When opening the app it has difficulty to load.Version: 8.3.0

Good app but it’s buggyVery useful app if you are selling on Amazon, and it’s been on the market for many years. On my iPhone 11, app suddenly tries to refresh screen and it starts blinking for 10-20 seconds . It happens all the time. It’s very annoying and it drains phone battery. It doesn’t matter what screen you are on . I can’t believe they did not fix it. Same problem on my iPad. iOS 15.7.Version: 8.3.0

Great ToolGreat App.Version: 7.9

Very helpful.I love this App . Very easy to use ..Version: 7.9

Easy to UseI find it easy to connect with my store on the go using the APP. It also provides great insight of my daily activities too..Version: 7.9

Easy to NavigateI have been enjoying using the Amazon seller app. So easy to navigate!.Version: 7.7.1

NotificationsThe only reason I’m not giving the app 5 stars is because I’d prefer to have the option to receive notifications when my items have been purchased, even with FBA.Version: 7.9

Good app, unrealistic expectationsAmazon is a great service! But as a seller, the fee they give you for shipping is completely unrealistic, especially in Canada!.Version: 7.7.1

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