Google Analytics Customer Service

Google Analytics Positive Reviews

Super helpful for mobile!I absolutely love being able to look at this info on a phone- there are plenty of times when I want to check on my active audience numbers/basic audience stats but don’t necessarily have my laptop with me, and this is great for that. One thing that I often find frustrating is that there are many metrics in the desktop browser version of Analytics that I can’t construct with the supported views/data streams/comparison options in the mobile version of the product. It would be great to either expand the app’s feature parity with the browser version, or to enable it to load/sync and render packaged/serialized representations of the dashboard views that had been constructed in the browser version of the product..💃🏃🚶💪👐👐Version: 3.8.11

Love it but...I wish it was more customizable. For instance i have multiple sites connected by default. That’s great since they go hand in hand, but wish I could separate them. Also wish I could set all the pages exactly the way i want them instead of having to go through a bunch of different ones. For instance a smaller site like mine cares more about the individual user than bulk activity. However the app is still very useful and is better than most other apps ive used... so overall im satisfied..165 930 616Version: 3.8.11

Knowledge is PowerGoogle Analytics provides incredibly powerful and meaningful data. This app is better than it's ever been. Relevant information is presented on the front page. All the detailed tracking is available in a well organized menu structure. Think about how you use this app... I make important decisions with my team while logged into the full version working at my desk. This app is for quickly checking your data and it serves it's propose well..Hat that Apple is finally allowing this software.Version: 3.6.1

You can't improve what you don't measure.Use it all the time to help me understand what actions I'm taking on various platforms affect my conversion rates given a specific time period. Also used its data points to help totally rebuild my new website—driving my average conversion rates from 3% to 12%. On a good day my conversion rates are now 42% of net new traffic. That's stellar performance and you can't improve what you don't measure. So this app is very helpful with the measuring piece..RoyvanmiralVersion: 3.5.8

Great app - would like better events viewingIt's fantastic how well the data is presented. Real time data, and filtering & segmenting works really well. Provides really nice insights through some of the default options provided. The only issue I have is for custom events - on desktop you can click to refine by category, action and label in any order. Super useful for single page apps where we leverage custom events heavily - but I can't quite figure out how to get a view of labels for a particular category/action combination on mobile app..=Bander=Version: 3.5.8

Amazing and very helpful but could be better!I love that I can check in real time who is visiting my website from where and how many times they’ve seen it. Being able to see which pages are visited most and the search engine hits really helps me out a lot! I just wish the app was organized better and easier to understand, some of the terms I had to Google (ha ha) to understand. I am very thankful this app is free and I will can you use every day, I appreciate this at being free so very much thank you Google!!!.UnicornFuryVersion: 3.6.1

Useful, Helpful, Works like a Charm!I love everything about this app and it really shows you the important inner workings of what is going on on your website! They make it so easy and organized! There is some of the information I don't use, that isn't relevant to my page specifically, but I could see how others would find additional information just as useful. So much to learn about your own page!!!.Alidee33Version: 3.5.8

Helpful AppGood insights and I like that you can go back in time. We can compare traffic to the same time last year, for example, or easily see when we had peaks or slow times right from my phone. I’m addicted to the real time updates. Had an issue where the weekly view stopped updating. I uninstalled and reinstalled the app and now it’s working again. Overall very happy..Ohmygah122303Version: 3.8.11

Google gives access to audience in real-timeAs an online news publisher, a tool like this is invaluable. With the real time statistics we can gauge our particular story is doing instantly. We can show these numbers to advertisers by pulling out a phone. There’s a lot we don’t use like campaigns and e-commerce and we’re glad they put that at the bottom. The best part? It’s free. We think that’s worth five stars on its face..Captainmoney23Version: 3.8.11

A Marketers DreamI use Analytics every day whether it’s in the office, or at home for my business. Shows you all the relevant data you need to evaluate your users and how they’re interacting with web pages. The coolest thing on the planet was when I first came into Analytics and saw I had customers in India, Australia, Saudi Arabia, UK, Israel, etc. Technology is amazing and Google is at the forefront. Nothing bad to say about GA..Abdullah RathoreVersion: 3.8.11

Just my thoughts...It would be good if google had a improvement page which mainly helps sites rank higher and better improve its, texts, pages and what you must add on their engine... what for? You might have a hard a time finding and improving your site which can be a drag... If you had the creators of the search engine rate your site and provide helpful info is great. Thanks.ChauffeuringVersion: 3.8.11

DetailsIf you are looking for an easy button, pay someone to do this for you. If you want to spend a few minutes to figure it all out, you will not be disappointed. It’s not simple but it’s so worth the time and money you will save by learning it yourself. This does require a little technical knowledge..RandomtonyVersion: 3.8.11

Please make a widget!I use this app every day to spot changes in traffic on my apps and websites. The new version brings the most important information to the front in a clean mobile experience for when you're on the go and can't access the desktop version of Google Analytics. Update: Please make a widget!.Sws81Version: 3.6.1

REQUESTING a GREAT NEW FEATURE...This Google analytics app is terrific, BUT an amazing feature would be if you can get real-time push notification alerts whenever someone is on your personal or business website that is being tracked by google Analytics. And/Or The ability to CUSTOMIZE any amount of people ranging from 1 to whatever and be push notified if x amount of people are on your website in REAL TIME. Thanks!.Charlies_ReviewsVersion: 3.8.11

Super helpful App!This app is beyond amazing! It allows me to closely monitor my website activity and adjust wherever necessary. Its so convenient and I honestly couldn't live without it! I'm unable to log in via desktop all the time and this makes things a piece of cake by being able to view stats via mobile..CoalmineszVersion: 3.5.8

Really helps narrow it down!Super easy to use and resourceful tool. If you’re looking to see what’s happening on your website in REAL time and other pieces of your algorithm that you feel isn’t doing well, this app will give you the insight for making the necessary changes for you to win ! Well done!.@diamondcutwindowtintingVersion: 3.8.11

Google has nailed it again! Extremely intuitive piece of artI love the way that this app takes highly complex analytics data and then serves it up as bite-size meaningful tips! This is a great tool for the business owner on-the-go. Is some ways, it's even better than the full analytics website..Seo girlVersion: 3.5.8

Great for on the go analytics, especially across multiple projects!While the app is no replacement for the browser version of GA, I find that it meets my needs for on the go. I’m able to stay in touch with my multiple projects in one interface without fuss. Would definitely recommend as essential tool for mobile marketing professionals!.Radstt85Version: 3.6.1

Great for quick accessIt’s very handy to be able to check stats while traveling in a plane or car, or quickly check how things are going on your sites when running to a desktop isn’t possible. I don’t carry my laptop around all day, every day. This app means I don’t have to wait to check my sites..WVU-CThruUVersion: 3.8.11

Google Analytics AppI like being able to check our analytics easily throughout the day. We change our direction some days based on these numbers, and it’s great to be able to do that easily. I like it better than viewing the analytics on my laptop!.The GaylyVersion: 3.8.11

Great Data ToolThis app allows me to see real time data and the layout is great. It allows me to know what pages are being visited and how long they are being viewed for which in turn gives myself and my marketing group an idea as to what needs improvement..Winters RanchVersion: 3.6.1

As a small business owner, I love the insight!Great value and insight from Google Analytics. As a SMB owner bootstrapping it, getting valuable tools for a low price is a challenge. However, if you use this tool and implement GA on your site properly, you can get a lot more out of it than you think! Thanks Google! Keep it up!.GoThinkAboutVersion: 3.8.11

The app I access the most!Cannot live without this app. I can check how my sites are doing on the fly. Of course, for a deeper more detailed analysis there’s nothing like accessing the full google analytics and there are a few things I would improve. But i really can’t complain, great app!!.HaviGofVersion: 3.8.11

I’m not an expert but I like itThis app is very basic and simple to use if you know a little bit about analytics. It gives a quick snapshot while your in the go and the data loads pretty fast. Helps you monitor the performance of your online and social media campaigns..ShankeekehVersion: 3.5.8

No ComplaintsI think it works just fine. There are some reports I can't seem to find, but it's an app, I wasn't expecting the full program. It's great for checking reports on the go, but don't expect to do everything you can do on the desktop version..HdjsbshdjVersion: 3.5.8

Great apUse this ap daily to review website activity without having to be near my computer. Only wish is that data would refresh more frequently / be more up to the hour for current day. Otherwise love this ap!.KPonlineVersion: 3.5.8

Great for even a web analytics newbyI find it amazingly simple and intuitive. What is not intuitive is the vernacular in web analytics which is also made simple. The various ways to develop a dashboard and the east of use is very very helpful to anyone who has a website!.BobRinaldiVersion: 3.8.11

Pshew, pshew, pshew, pshew, pshew - FIVE STARSBefore this app, my life was incomplete, because I didn't have the data I needed to justify my existence. Can I justify my existence today? No, but I have data about my website. And for me and the literally threes of people who visit daily, this is huge. Would recommend. Must and shall recommend..Rolo Tony BrowntownVersion: 3.5.8

Amazing App (as expected)There's no reason not to download the Analytics App. Incredible features and easy to use interface. Would recommend for any size business owner or agency person to have on their mobile device. 10/10.MFBUCKLERVersion: 3.8.11

Much better performanceThis app performs much better than the last app particularly when switching data sets. Aggregating multiple data sources would be useful. If the feature is available I do not know how to use it..TraydoorVersion: 3.5.8

Good free toolI wish some of the visuals where able to drill down into the details. I’m a BI Manager and used to building data visuals to give you drill down details & this tool doesn’t have that capability which is crucial when looking into your customers & trends. In any case it’s a good FREE tool to have. Gives you great detail & easy navigation..Yay man1478477Version: 3.6.1

Very Confusing... butAfter spending many hours setting things up and understanding how things work, it’s actually an excellent app, I’ve tried them all over the years and am very pleased now with Googles’ native app. Don’t let the complication scare you away initially, spend some time with it and you’ll suddenly connect with the app and should start loving it... like I did..Iphoner 5erVersion: 3.6.1

Boston plastic surgeonWonderful app for following our Boston and Cambridge Mass plastic surgery practice and making sure we are available for patients and their cosmetic and reconstructive needs. Whether for Botox, facial fillers, breast lift or ear surgery, the Google Analytics App allows us to focus our efforts to provide the best patient care and patient experience..Taylor & Sullivan PlasticVersion: 3.8.11

The real time gives you butterfliesI love this app. I always thought wasn't getting in traffic until I opened this app. It's nice to see how things are going on. Then I selected real time and got butterflies because it showed the people on the site at that time..PrinkimykyVersion: 3.5.8

Real Time On The Go Site TrafficThere is nothing better than being able to pop open the app in real time to see Live website traffic! This app helps me create direction in my company website. Thank you!.Arlo And ArrowsVersion: 3.8.11

Always at your fingertipsI don’t always have my laptop with me, but I’ve always got my phone. Being able to see stats throughout the day after making changes to my website is awesome!.HarrisCreekVersion: 3.8.11

This app helps me make MONEY!I am able to closely monitor my websites and get insights that help me adjust the site for additional revenue. It is additional helpful when I launch offline campaigns and I am not I. The office. I can see the impact while I am offset. I look forward to any updates..Sa031174$-*^--Version: 3.5.8

Helpful on-the-goLet's face it - we probably aren't really going to manage our website's performance solely on our cell phone. But it is nice to have something productive to do while you're waiting in line besides candy crush....!!!.AtlantaMonicaVersion: 3.5.8

Perfect for your phone/tabletThis app is super helpful for webmasters. This is one of the apps that gets used the most to check traffic, web page views for the site I run. Super easy to use and with each update better performance.Eazy D.Version: 3.5.8

Nice having iPhone access on the go!I love this app and use it daily. The lack of configuration options keeps the mobile app from being a desktop version replacement, but it’s fantastic for on-the-go reporting and reviews with clients..Baldy McBaldertonVersion: 3.8.11

When you're jonesing for some statsIs it 3am and you're craving to know the latest? Are you in an argument with someone and want to ghost them real bad? The only time that it is bad to check this app is when you're driving..Boris YakubchikVersion: 3.6.1

Don't do anything online without thisI have only been using analytics for a week now, and I've already gained the insight to double my traffic, and target my users with even more fine tuned content. Couldn't live without it..MagicMike2.0Version: 3.5.8

Getting easily 3x the value from GA after downloadBetween this and the Google Ads app, I’m WAY more in tune with my marketing strategy results. Checking my stats has become almost a game rather than a chore on a laptop. Super glad I downloaded/ found these apps!.Matt McQuinnVersion: 3.8.11

SolidLives up to expectations with a good UI/UX..Ilikesomepiewithcheeze!Version: 4.0.4252

Love the app, but would love an update for new devicesGA for mobile is super helpful — but not having support for modern screens, that have now been out for quite a while, is pretty dissappointing! Please Google! Put out an update!.BenjaminsehlVersion: 3.8.11

Bring back the old oneI used to love the old one, but I can’t even get the data to load on this new version, let alone recover my old dashboard.Neenster03Version: 4.1.4372

RealTime Monitoring..Great app, working perfectly, see all the data in realtime monitoring..ZaldyZVersion: 4.0.4198

My clients love itThe Google Analytics app is great. You are sitting in a meeting, pull out your phone and the app and show your client “in real time” how many people your campaign drove to the site and what that conversion looks like. Great Stuff David Russell dot biz.Davidrussell.bizVersion: 3.8.11

Good to have data in the hands..A quick and easy access to data we need to formulate our strategies is very helpful. This app enables us to do just the same. Helps drive instant conversations to formulate long term strategies..MackvbVersion: 3.8.11

Great for websitesBefore this app I didn’t know how to get data.Now I can analyze my website visitors.Louisperaud974Version: 3.8.11

Suprisingly over expectationsWorks like a charm. Surprising features. Stable and easy!.Olivier LeprohonVersion: 3.8.11

Love this app!I love being able to access my analytics instantly and it’s easy to get around using this app. Thumbs up!.NadinaZVersion: 3.8.11

This APP is great!I’m really liking this app it is extremely helpful. Thank you so much.._blondiedVersion: 3.8.11

Love google analytics!Having google analytics on phone is incredible when I want to check on the go without having to get on my lab top. It’s perfect to see how a new post is doing the day I publish. Love the google analytics app!.Jenn SummersVersion: 3.8.11

Works great!Very responsive just like on a desktop! Easy to use..GlowesomeVersion: 3.8.11

So far so goodI’ve been using this app for about 1 month now. It’s great for checking up general stats on the go, when you don’t need to know too much. It took some getting used to but I can now use it well..ReyDullooVersion: 3.8.11

Google AnalyticsMy Canadian immigration services have clients in 47 countries. This google analytics apss is fantastic to show what and How our prospects and clients engage conversations with us..JlRacineVersion: 3.8.11

Love itttttDo I check this everyday multiple times to see live visitors? Definitely. I use on my iPad pro and I love being able to see stats to keep track of my progress. My business partner calls it voyeuring 🤣🤣🤣.Tees by LeeseVersion: 3.8.11

Really good app from Google.. I can easily judge my next moves by this..Really good app from Google.. I can easily judge my next moves by this...DWU123Version: 3.8.11

AnalyticsLove the ability to collect and process vast amounts of data through this app..GoingtogiveupifthisdoesntworkVersion: 3.8.11

Great InsightGreat insight as to what our customers are doing on our website!.Ottawa Special EventsVersion: 3.8.11

Very quick and handyAs always apps like that are helpfull to quick access what’s happened.Artsigns.comVersion: 3.8.11

Great appI find it very useful for my business..TammyTupperVersion: 3.8.11

Good analytics on the go.Very useful to quickly check on site stats..TorontoSailorVersion: 3.8.11

Can’t even think without itMy Business decision depends on it. Can’t imagine not having it!!!!!.AhmedAUVersion: 3.6.1

OkTough to get all the info that is available on the web version... Seems it could be done, but has not... Has great potential though:).University Student Master'sVersion: 3.8.10

Please update it to fit iPhone X layoutKinda sucks to not fit the iPhone X screen. Ruining the user experience!!.MtlreviewersVersion: 3.6.1

All goodAll good.Rockabilly24.7Version: 3.6.1

Optimize for iPhone X!!Please optimize all of your business apps for IPhone X screens!.Claudio_cp1170Version: 3.6.1

Love this App!I love having the analytics at my finger tips and love checking how many people are on my site. It keeps my up to date and it’s fast and accurate. I rely on it..Happy Dog OwnersVersion: 3.6.1

AdWords AppDon’t know what I’d do without it period! Keeps me plugged in and on top of my clients accounts with the ability to make bidding adjustments real time. Can’t see how anyone in an Agency business or single owner account management could do without it.DAB1952Version: 3.6.1

Great for on the goCan't love without it since we're on the move so much during the week..TheFlameDiesVersion: 3.6.1

Helpful for bloggersGreat tool for bloggers to check stats quickly..NicoleElizabethSTVersion: 3.6.1

Very good!Perfectly organized.Mephisto&FaustVersion: 3.6.1

Thank youThank you.GproxyVersion: 3.6.1

MrGreat app. Very helpful. Would be great to be able to choose the dates to compare to though..SchlabotnikVersion: 3.6.1

Simple and easy accessGet the info you need quickly and regularly..Ooober daddyVersion: 3.6.1

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 4.10.5763

Google Analytics Negative Reviews

Not a fan of the new user experience.The mobile app was my go to first thing in the morning in order to quickly look at the previous days stats. However the new user experience seems to have made it more clunky to use. You need to refavorite your views and then it very easy to in favorite by tapping the wrong location. When switching view the report your on Isn’t saved so now it takes multiple clicks to get to it again. When you’re checking a fair number of site. We used to take under 5 minds have now become a 15 to 20 min process This clunkiness is also making me hesitate is exploring the app further. Really hoping the team studies the past experience and tries to build the good part of that back into this.GreymorselsVersion: 4.0.4252

Just awful UXI'm pretty horrified about what passes for good UX these days. This app is poorly organized, hard to view important data, and presents me with mostly useless information in a confusing format. This is not a useful tool. This is a kitchen sink of features fitted into a boring design template that I can hardly use because I feel like I can't get to important data easily. Google stop letting robots design your software. Give it some personality and make it more digestible for humans. Is this really the best you can do for a flagship product? Gmail app redux is what this is. Why does google think applying the same UX methodologies to analytics is the same as it is for gmail? They are two very different products with different needs..Frederick JabreVersion: 3.5.8

What a mess!I recently accidentally updated all apps and was surprised to see how unbelievably bad the new version is from an end user experience. I don’t need most of what analytics provides, just a few key points including city and region, page depth and engagement duration. In the old version it was fairly easy to access and find these things, but this mess of an interface is ridiculously frustrating. Where the previous version was fairly intuitive to use, this version is so cluttered and unintuitive that it is basically useless to me. It is so infuriating it triggered a review from me..FjrhbdnVersion: 4.2.4518

Attn Google Management. Please read!Dear Google App Team and Managers, The previous version of the Analytics App was great. But this version is unusable. Sorry, but true. The problem is that once we download 4.0 we can not go back. Need option to revert to old version inside App. Soon. Or update App store back to 3.8. Some feedback. Sure millions will agree: -UX/UI is crowded -Not enough white space to easily read numbers. - Doesnt show full numbers (ie 3456) now just 3.4k. Not as useful -No number differential on comparison. Only % (which kills the value of data). - Graph options limited. -no explore option in main menu -completely lost dashboard. No ability to move dashboard items to the top -many many more I highly suggest you revert back to 3.8 asap. Google Ads clients are spending $$ and need to watch Google Analytics on an hourly basis. The Mobile app is extremely important to Google Ads advertisers and millions of small and large business. Help!.Loyal-Google-Ads-AdvertiserVersion: 4.0.4198

Great app but lacks iPhone X supportTruth is this is a 5 Star app based on its functionality. However I cannot give it more than 4 stars because it still lacks iPhone X support almost a year after the phone debuted! This is the only major app I use that hasn’t been updated, it’s really quite ridiculous that Google can’t allocate the resources necessary to update this. Even apps by tiny companies that I use have all been updated! Google please update this app, so that it’s truly worthy of 5 Stars. ***FINALLY UPDATED FOR IPHONE X SUPPORT AS OF 9-8-18. THIS IS NOW A 5 STAR APP. THANK YOU GOOGLE!*** ***Updated on 8/3 with new interface. ABSOLUTELY HORRIFIC!!!! Google turned this into a putrid app. Refresh on real time screen does not work! Same on my iPad. At least turning the phone to landscape forces a refresh, this does not work on iPad! Google needs to fix this app immediately! Did they even test this?????***.DocpregoVersion: 4.0.4198

No landscape mode, awful UXThe Google Analytics website is shamefully nonfunctional on mobile browsers. Turns out the app is even worse. Lack of landscape mode on an iPad app is in itself unforgivable, but everything about this app suggests it was slapped together without the slightest regard for user experience. It remains impossible to use Google Analytics productively outside of a traditional desktop experience. In 2018, going on 2019. Unbelievable. It’s pretty clear glancing around this app store page that Google pays good money for good reviews. Shame they don’t just put those funds towards app development..CalebOfTheHampshireCalebsVersion: 3.8.11

AccuracyHow Accurate are These statistics? When I’m on my wordpress control panel and view my traffic it always shows different numbers than what google analytics tells me the Wordpress analytics look too good to be true but it’s directly connected to my website other than this I love the mobile app and being able to see live audiences while on the go would give 5/5 stars if I wasn’t seeing different data it just makes me wonder what’s right and wrong.Darkaustin300Version: 3.8.11

The App Used To Work Perfectly Until...We upgraded to Google Analytics Property 4. and now we receive this error message for all of our 15+ properties: “We have encountered an error and cannot process your request right now. Please try again later.” If we just log into our Google account and view the information on line, all the information is readable. We assume since you haven’t done an update on your app for over 3 weeks, it’s not compatible with the newest Google 4 release?.OutdoorEyesVersion: 4.1.4372

App isn’t working properlyNone of the charts seem to load except for real time number of users. All of them show a failed to load data error. Hitting the google analytics site on mobile Safari/Chrome does not render a mobile friendly UI. So there’s no viable mobile experience for the site at the moment..Manoj KarthickVersion: 4.1.4372

Where’s the X updateStill no support for iPhone X is laughable..JimmyBanks9Version: 3.6.1

Charts stopped workingFor some reason reports are bugged only in the app.JuniorDavilaVersion: 4.6.5050

Bad update?Ever since the update a week ago nothing loads. Uninstalled. Reinstalled. Same issue. Just spin spin spin..Selky123Version: 4.6.5050

Update ruined itNone of the charts update, real time is so glitchy: nobody visited in the last hour but viewed 12 pages? Ok..Saje.dVersion: 4.5.4973

Needs widgetsPlease add some widgets!! Other than that, UI and color schemes are not good either..TransNeonYellowVersion: 4.4.4847

The app is not working started on Dec 2Can someone help me as my app is not showing anything. It says “failed to add data” and the “try again” button is not working. Review can be changed if the problem can be fixed..Bigboyforever23Version: 4.1.4372

Not a fan of the new updateDon’t like the new UI. Can you download the old version anywhere?.MassewHockeyVersion: 4.0.4252

New UI sucksNew user interface is ugly, doesn’t update in real time, and is terrible on the eyes. Please revert.SSJ Prince VegetaVersion: 4.0.4204

New version doesn’t update. Broken half the time.Also conversion rate is a big factor for e-commerce. Please make sure it’s on all the cards you show..Riptorncdn1Version: 4.0.4198

Doesn’t workShows “We cabbie access the google analytics API. Please try again later.”.MisterVictorVersion: 3.8.11

Does not work with FirebaseThe app does not work with fire as analytics despite the web version directing the user to the app..Car1tsVersion: 3.8.11

Never worksI’m the sole proprietor for my estore and this app keeps telling me it can’t retrieve the API details. When I try to login from my desktop browser it says I don’t have permission and to contact my admin. I am the admin!! Too many headaches..Adam31_81Version: 3.8.11

No iPad supportKind of ridiculous how it is locked to portrait mode on iPad, rendering it useless to those who use a keyboard..MaximusprimateVersion: 3.8.11

Ridiculously limitedCannot do much report customization... you’re really limited to the preset metrics. Pretty well useless for my needs..On_2_wheelsVersion: 3.8.11

Payoneer 💰Payoneer is an online payment platform that lets you transfer money from any corner of the world! A best and must have payment service for every blogger, traveler, freelancer, affiliate marketer, consultant, virtual assistant, business person, online sellers, and receivers. Earn $25 for free by joining Payoneer. Sign Up Now!AdvertorialVersion: 4.10.5763