Samsung Gear 360 Customer Service

Samsung Gear 360 Positive Reviews

Need help setting up a 2016 Gear 360 SM-C200I have an iPhone 12 and a fairly new HP desktop. I keep reading nothing but amazing reviews about this exact model but I need some help setting it up. I have the activation product key because mine is brand new and had never been opened. If anyone could help me I’d really appreciate it! I keep getting an error message and I’ve tried it a bunch of ways Thank you very much! Jeff in CA.Jefffffffffff BVersion: 1.7.20071601

Please updatePlease update app. Program is good but can not save video? When saving video counting up to about 9%, then it stops saving. Very annoying and frustrating when videos are unable to save and view at another time. It can only view within the app. It needs to allow saving video to the phone. Programmers, please fix issue. Thanks.Davie890Version: 1.7.20071601

Great 360 experience!!!!Samsung Should provide update for iOS 14 as it is about to release. Disappointing!!!!!!! Waiting for new 360 camera with enhanced features and better support..Zahid360Version: 1.7.20071601

Good app, needs a important featureThe app is alright. It would be better is it was more user friendly... Regardless, this app should contain an important feature: the same feature that the GoPro Fusion has, the Rylo and 360 fly cameras have: OVERCAPTURE (Basically who can select what you want the viewer to see in your 360 video. It crops the 360 video to a normal video). It is an amazing and important feature!! The 2017 gear 360 is certainly capable of doing this due that is able to record in 4K: Crop 4K to 1080p I really hope they add this feature in future updates! It will make the app amazing!.GaboB18Version: 1.5.17112401

Important tip!Turn off cellular service first or app will crash... at least with t-mobile. Frustrated the developers are not addressing all the 1 stars as I was about to send back this cool little camera. After reading someone said to put in airplane mode (wifi doesn't work then, app works but not connected to camera) tried turning off cellular, connected then used camera. Will still lockup if you reconnect to cellular though. So can only be used with cellular off... once fixed and added support for live this will be great!.RainbowScubaVersion: 1.1.17042801

Works alright, but can’t figure out the galleryConnection works as advertised. Can livestream on Facebook (only) and record video, take pics, etc. However, I can’t figure out two things: 1- When I save photos, they don’t show up in the app’s gallery. This matters because the app views 360 pics/vids correctly, and Photos does not. 2- I cannot figure out how to view pics/vids on google cardboard..EdGrimleyVersion: 1.4.17082401

Good ProductOverall this is a good product. But the downside is that when ever i take all those 360 photos, im inside the shot. There is no blind spot on this camera. The best trick would be to fix the camera in my head just like the google streetview car. My other problem is that the gear 360 does not connect to the Streetview app through wifi. That would grately help uploading the photos with accurate GPS location..Studio155Version: 1.4.17082401

Works great w/ios13Works great, connects great once the Gear360’s username/password is entered in correctly... just copy it as shown and enter it into your iPhone ...if it doesn’t work, YOU are the problem, you’re doing something wrong. Just wish their was more options in the settings, otherwise it works good..~KupCakeVersion: 1.7.19102401

Thank you for updating support.Thank you for the update, even though it did take a while. It now fully works again. We users would like to see more updates come through. Thank you again for the update!.OrasianVersion: 1.7.19102401

Opens up a new world of photographyI am a novice. I have playing around with photography about 20 years. Just basic photos etc. once I got this 360 camera etc. I am Create beautiful pictures and some that cannot be created unless you have such camera..Conceal and carryVersion: 1.4.17080402

Works fine but could use some improvementsIt worked perfectly fine for me and I have an iOS device, I just wish it could record videos using your phone’s storage instead of being forced to buy a micro SD card..Ethan DeanVersion: 1.5.17112401

Can’t connect with iPhone X & iPhone XRCan’t connect with iPhone X & iPhone XR Want to install firmware version but can’t. Every time after download the firmware, massage tells to connect again with the Samsung Gear 360 again. I tried 10 times to install the firmware but can’t..MahaboobsoheilVersion: 1.7.18122701

No Bluetooth for iOSThe only way for me to connect the camera with iOS is via WiFi. However, doesn’t connect (no signal) via Bluetooth. I was able to connect with Samsung phone. Also I couldn’t download and save highest resolution video file on my iPhone. Had to only record in lower resolution to be able to download. Please help..Drpc007Version: 1.5.17112401

Works MUCH betterThis app would crash and freeze all the time. I discovered that if you PUT YOUR PHONE IN AIRPLANE MODE it worked much better. But since the last update, the app has been working great. Thank you for getting this fixed. Still no live stream for iOS users, but that's OK..By OlsonVersion: 1.3.17062701

Works much better now!The crash bug when connecting to the camera with cellular service on is fixed in this version. Connection is fast and the app is much more responsive. Thanks for fixing, great work!.DlawrenceVersion: 1.3.17062701

Simple and that’s what makes this great!Charged the camera, followed the connection instructions and the camera was ready to go. No muss, no fuss. Broadcast features seem to work great. Fun, compact camera and app. Thanks Sammy!.FTP JuggernautVersion: 1.5.17112401

IOSThis camera is very nice, it takes great pictures and videos especially for the price. There is just one problem, if you have an IPhone you can not share anything to anyone for zero apps. It must all be done from your pc..MiswhtVersion: 1.6.18051601

Thank you Samsung Team!Thank you for updating to iOS 13! Now I can use this cool application..TV Dude IIIVersion: 1.7.19102401

Than you for the iOS13 compatibilityGot your version just before leaving on vacation. :).Roger LeblancVersion: 1.7.19102401

IOS 13 - App not workingThis app hasn’t worked since the latest iOS update Please fix. We are using this in a school setting.MenrnejakVersion: 1.7.19030701

Camera is too oldIt's been 2 years but no update of camera hardware. I feel Samsung should update its 360 camera as the technology is updated day by day. App Works smoothly in my iPhone 6s and my new XR..SubrotoPiVersion: 1.7.18122701

Easy to useVery easy to use. Comes with stabilization and share options. So you don’t need other editing software. If fb upload status is added, we could know when the file is uploaded and ready..Saatvik kogiletiVersion: 1.6.18081601

Convert vid from Gear device to iPhone X not goodLots of features work great. But I found if you take normal video and transfer it to the iPhone it becomes choppy. Works fine when you convert it with iMac. Fix this and the app is a 5 star. Edit: it is for 180 videos with highest resolution which is 1920x1080. I can watch it on my iPhone perfectly if viewing from Gear360. As soon as I download it (I assume conversion takes place), then it’s choppy watching it via app or just regular iPhone app..PrimarytechVersion: 1.6.18051601

Loving this camera!App works great, camera works great, at the price you pay for this camera, it does everything I expected from it! The only downside is the length of time it takes to download the videos onto a pc, hopefully that can be improved one day..WhitneyWorldVersion: 1.4.17082401

Peter Veri :Victoria at Fair Realty shows best of homeI love the ease that the Samsung 360 camera and APP help me to make stunning videos of my clients homes. My job is to market the homes in the best way I can, and this combination makes me look like a genius!.Peter Veri at Fair RealtyVersion: 1.4.17082401

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Samsung Gear 360 Negative Reviews

Release as Open SourceGiven the official discontinuation of both the mobile and PC software by Samsung. Can you release all relevant software for this camera as open source? Allowing the community the chance to support these cameras in lieu of official support would be a great compromise from my perspective..Ax2105Version: 1.7.20071601

Very inconsistentI’ve had the Gear 360 camera for two years now. The software for PC and Mac straight up does not work at all at this point. The iPhone app seems to be the only way to get the photos and videos I’ve taken converted from there 360 format to the equirectangular format.I’ve search for third-party solutions and found nothing. This app constantly loses connection with the device. On the rare occasion that Samsung makes an update the app works temporarily. This thing is a paperweight. I am so incredibly disappointed and it makes me question ever buying from this company again..Username ladiesman217Version: 1.7.20071601

Technology Sometimes BogusI don’t know if I trust technology in the coming future because of this possible discontinuation. I understand most of smart products that come with mobile app integration are really convenient but later on the developer decides to obsolete the app, although the physical product is still serviceable & working, and no longer useable just because of discontinuation and can be disappointed towards most of consumers. I tried to look for the alternate way of mobile app to be functional for Gear 360 as of present. The device is still working, the only issue is no longer viewable due to app phased out. Just like I wanna use Walkman that I purchased from 80’s but I can’t use it due to Sony took it away just because it’s obsolete product. How fair could this be for loyal consumers?.SultadashinVersion: 1.7.20071601

Samsung isn’t even trying anymoreWhy buy another 360 cam from them when they’ll dump any support for it in couple years? There were still updates and features waiting to be realized got the gear. Way to go Samsung, you turned my 360 from a useful tool into a pointless, time consuming paperweight. Samsung parts = okay. Samsung consumer Products = nopes. We done. Samsung Apps = LOL!.Master KogaVersion: 1.7.20071601

File management issuesThis app somehow created thousands of “Gear 360 Manager” Albums This seems to be confusing the app and where saved files are and causes lag when loading photos from phone. Unfortunately on iOS there is no good way to delete multiple albums at once. As it stands you have to delete each album one by one then confirm the deletion of the album. This is incredibly frustrating..DrewWHVersion: 1.7.19030701

Cannot connect to the appI’ve tried to connect the device to the app but it kept asking for its name and password. Honestly, I entered every name that I could think of including the name of the device appeared on wifi list. No match. I had the password but since the name didn’t match, this app became useless..Jaylene chongVersion: 1.7.20071601

Camera doesn’t connect to app anymoreThe app used to work, but it doesn’t anymore. This app is trash, and I’m glad I don’t have a Samsung phone. If the app is this bad, I cannot imagine how bad their other devices are..Tammy-LingVersion: 1.7.20071601

Can’t update login info.Used this in the past and now I can’t log in or update my login. What gives?.AngelaavaVersion: 1.7.20071601

Pain and waste of timeSamsung DevOps don’t you test your product. It’s doesn’t work! And super glitchy!.Hodden-123Version: 1.7.20071601

Does not workThis app does not work is a waste of time.Nano2424Version: 1.7.20071601

Discontinued? So give me back my money!Give me back my money for my 360 Samsung camera! 😡.IrdaneVersion: 1.7.20071601

Do not workGear 360 app on IOS iPhone 14 does NOT work connect then you uninstalled good bye.Billy-iphoneVersion: 1.7.20071601

Needs continued supportWhy are you ending support!!!!.FOBIA82Version: 1.7.20071601

BlahYou just made my TWO CAMERAS USELESS.Tangerine Beach ResortVersion: 1.7.20071601

Waste of money and timeI turned the thing on and I was trying to connect to the gear360. I had an iOS. It told me to hold in the menu button so “connect to iOS” would appear. Well guess what the only options that appeared were: Gear360 manager and Remote control. I also tried to connect via WiFi but when I turned my WiFi on no connection for the Gear360 appeared. I spent one hour on this piece of crap and I watched like 20 vids on this and I did step by step but it still did not work and when you open this app it shows you how to set up on the 2017 version not the 2016 version and you can’t even choose what version you want to set up. This was a HUGE waste of money and I truly recommend that you do not buy this product. THIS IS TO THE DEVELOPERS OF THIS APP: PLEASE PLEASE PLEASE FIX THIS PRODUCT AND APP..Pantham123😄😄😄Version: 1.4.17082401

Update: thanks for the paper weightI have at 6plus and before the newest firm ware update I could preview the pictures/video in the app. After the firmware update, I just have a black screen when trying to preview my shot. When I take the picture I see the photo I took, but without the preview I have no good way to line up shot. Please fix. Update: looking into the issue some more. I have seen how this issue would be fixed in a new update. Great! Except it has been almost three months and no new update. So I have a camera that was working fine until the firm wears update and now I can stream or see any display on the app until the new update that is nowhere in site. I’m so glad I bought this camera to sit in my office for months on end. Thanks for disappointing your consumers!.ViciousgrandmaVersion: 1.5.17112401

Incompatible with iOS 13.I've used my two Gear 360 cameras in the past with iPhones. now that iOS 13 is out and my phone is upgraded, the application doesn't recognize the connection any longer. I believe that I'm connected - the camera lights up and says connected, the phone says it's connected to the camera's WiFi network - but the app is stuck on the 'how to' screen, as if there's no connection. this makes my cameras useless. seems silly that of all companies, Samsung can't get their act together to make this compatible when all the other hardware that I use with my iPhone is iOS 13 compatible. until this is fixed, I have useless cameras..Jeff RutlandVersion: 1.7.19030701

IOS 13Update many weeks later to Samsung: well get used to it. We haven’t updated this app in many many months. Why would we update it now. Google updates daily! Well move on and purchase something else. The Ricoh Theta SC works for my iPhone running 13.0. I’m back to work and will simply use the Samsung as a paperweight. I needed one anyways. Oh that’s right we have over 50 paperweights now. Thanks Samsung! no reply needed. Your lack of action speaks volumes. Still waiting for an update to iOS 13!!!!!!!!!!!!!?????????????????? Is there an estimate of when Samsung will make this device work again for iOS. NEEDS update for iOS 13. You’ve marketed a device to be compatible for iOS, surely this is not a problem to sort out for your programmers @ Samsung Needs to update to work with iOS 13.0. Have 50 devices in the field that are useless until that occurs Update 10/28 Thank you for the fix!.Cabby493Version: 1.7.19102401

Not compatible with iOS 13I can connect to the camera via WiFi signal and the camera indicates that it’s connected. However the app prompts for a user and password after I’ve already connected and for which there is no relevant information. This app and this $200 camera is useless. My company bought this for business use and I will be suggesting alternatives as we cannot obtain the necessary media for the advertisement portion of our business. Don’t bother buying these cameras unless you know a better option for interfacing it.BsbeattyVersion: 1.7.19102401

Bad Product by an Otherwise Great CompanySamsung makes great products. Their attention to quality control is obvious, but this camera and app missed the mark by a long shot. The app itself includes incorrect steps for connecting via wifi. If you are smart/patient enough to figure this out on your own, the app will still request a connection (even after connecting). The app is 100% useless, and the camera seems like some sort of incomplete beta project. The honest rating would be zero stars. GoPro is king of this space for a reason..NO BINARY SUNSET??Version: 1.4.17080402

Still crashes and data needs to be turned off to workThis is probably my first time to review an app. But my frustration tells me I need to tell everyone. Just like the title says, even after the update. After the response from tech support. Yes my iPhone 6s from tmobile works without turning off data. Turn off data, then connect to camera wifi, write down IP address. Subnet, gateway. Then change wifi from automatic to manual and punch in those numbers. Turn data on and it works. I was able to update the firmware.Stormshadow777Version: 1.2.17061901

Doesn’t workI have a clean 128gig iPhone 6+ and the app always closes down whenever it tries to stitch or save anything. That and took forever and multiple outlets to get the camera to even charge. Apparently it’s a very common issue, Samsung!! Fix it. Also the medium and low light is horrible. Grainiest image I’ve seen in a camera over $25. It good strong sunlight it’s ok at best even when set to 4K. Lots would be better or acceptable if the app would work.SgranlundVersion: 1.6.18051601

Not quite there yetGot the cute cam but I already think it might end up being a waste of time and money by itself. HINT : change SD card. The iOs app is pretty useless as both the cam AND the App keep crashing unexpectedly and failing. The live broadcast feature consistently crashes the App everytime and the cam goes frozen at "preparing broadcast..." This needs some additionnal work guys, not quite there....Disapoint_{}Version: 1.4.17080402

Can't connect to iPhone - instructions invalidJust received this today and have spent the last two hours trying to pair it with my iPhone. App instructions tell me to look for an option that does not exist. I finally get the wifi connection to start through the Google Street View option but even after connecting to that the app still doesn't recognize it. Closed and restarted multiple times. This thing is junk and will be returned today..NomadjimVersion: 1.4.17080402

Not compatible with iOS 13I gave this so called camera a one star rating because it wants some kind of credit when it won't let you put no star. Can't use my 360 cam anymore had to buy a new style. This cam don't even connect to the app. Says it's connected but the app just stays on pairing screen and doesn't go further. You the only company left that hasn't updated your app to iOS 13. What a lousy piece of cr--. No use for it anymore.SMiLeY_1977Version: 1.7.19030701

What happened?This worked perfectly before the iOS 12 updates. Now the gallery will not open. It's impossible to import and edit anything captured with the camera. I have about 20GB of available space on my iPhone so storage is not an issue. Hoped this error would sort itself out after the 12.1 updates, but the same story. Do not have this issue when I connect the camera to my Galaxy. Please update for latest iOS..MISTER WENDELLVersion: 1.6.18081601

OK When It WorksI seem to have a lot of issues with the device remaining connected to the phone. I also have to go through the connection process in a specific order for it to connect, I could live with that though if I wasn’t having trouble maintaining the connection. Would be great if Samsung allowed it to work on a tablet instead of mobile phone only..Mwest1077Version: 1.7.19102401

Won’t Update FirmwareBrand new 2017 model. iPhone 6s running newest OS. Won’t complete the update to firmware process for live-streaming - fails during the upload to the 360 after downloading and drops the WiFi connection. Firmware R21GLUOAQC6 I think. It’s hard to read on the screen and the app won’t show me because it keeps trying to update. It downloads the firmware and then disconnects when it’s time to upload it to the 360. App crashes and all..Pepe LaRueVersion: 1.5.17112401

DONT BUY SAMSUNG PRODUCTSMonths have past with people unable to use their cameras because Samsung will not allow it to pass the connection guide screen. They say they have been working on it for a while. How can they not figure this out? Almost a year with non working cameras? When will the fix come? Maybe they want you to buy but will not fix? They keep your money. At least the app is free but how do I get refund on camera..Ninja UserVersion: 1.7.19030701

Dont Buy the 360 camera . App will not work with ios 13Just bought a used 360 camera and since I only have a ios devices its nothing more than a paper weight. Most of the functionality needs the app which doesn't even connect . Disappointed and will never by Samsung again. Ridiculous that a company that big has such a crappy non working app. They should fire there developers!!!!.Redroom5Version: 1.7.19030701

Will not connectThe app will not connect to a supported iOS device running 10.0 or later. The connection instructions say to hold menu then press it until connect to iOS appears and then press the record button. The only option is connect to street view. If you connect to that via wifi the app says it's not connected when in fact it is :(.Angry360Version: 1.1.17042801

This is a stupid appDoesn’t see that it’s connected when I’m clearly connected by WiFi. It did connect once and indicated that I need to update firmware but despite being connected via WiFi to the camera it starts to download the 200MB+ file over your phone’s data connection. Stupid. Now, can’t connect even when connected via WiFi. Why wanted peoples’ time with this nonsense?.Gregory F. MillerVersion: 1.7.19030701

DO NOT BUY IF YOU ARE AN APPLE USERI purchased this camera thinking it would be a cool and price friendly alternative to GoPro, however this camera DOES NOT work with IOS at ALL!!!!!! The updates are lies!! You can literally only take a picture that will upload to Google 360 navigation app... You can not see photos while you take them and you definitely can't take videos. Terrible.Jwhatever95Version: 1.7.19102401

Password???????What the heck is the password? It doesn’t show it at anytime.Bedros69Version: 1.7.20071601

Trouble PairingI cannot pair my Samsung CS200 Camera I cannot find the password or username, even though I have been able to connect through wifi. The app itself won’t let me use its functions. I tried connecting through “google street view” any recommendations? I looked everywhere..KyvitaVersion: 1.7.20071601

DiscontinuéC’est très frustrant d’acheter une caméra qui ne peut plus fonctionner juste parce que le fournisseur ne le supporte plus. Où puis-je avoir un remboursement de la caméra?.ChpelbVersion: 1.7.20071601

Does not workIt does not connect although cam said connected. Ios13.Cplin3024050Version: 1.7.19102401

2017 Gear 360 not compatible with Google St ViewWhy the heck does this thing not support street view from google as the previous model did? It makes no sense that it does not especially being a newer model. I hope this is updated over the next 2 weeks or I'll need to return the camera sadly..DFloVersion: 1.3.17062701

I like the App but not working with iOS 13I have watched the vídeo. I have done everything and it is still not working. The wreid part is: I insert the user and the password, it beeps the sound the camera is connected to wifi but I get an error message anyway and the App doesn't go further. If i check my wifi network. It Display that I am connected to the wireless (Gear 360 net work) so in my phone and in the camera ( because it beeps, leave the menu for comnecting and the wireless icon Display on the screen) I do not know what else to do.. IOS version 13.1.3.PhillDayaVersion: 1.7.19102401

Please update this appAfter reinstall this I stuck in the screen connection guide and ask me for a name and password which I dont know what it is. Please correct.Syotos YangVersion: 1.7.19102401

Impossible to Connect !Once you have installed the app, you can go throught the process. It stay in the tutorial even if you are connected to the gear. You have to enter credentials (name and password) but wich ones? Help !.Batchon 72Version: 1.7.19102401

Very inconsistentVery clunky app. Probably just Samsung trying to push people towards their devices. Had the opposite affect on me. I won’t be buying their devices anytime soon. Especially not their 360 cameras. Very disappointing UX and UI..Keeper VVersion: 1.7.19102401

Broken on iOS 13App was good enough previously. Broken on iOS 13 and no new release..ThatOtherGuyTVersion: 1.7.19030701

Not working on iOS 13 - Developer Update NeededPlease fix this. It is a critical tool for my work..JesterlindVersion: 1.7.19030701

Not updated for iPhone XS MaxHalf of the features are hidden behind the notch n I can’t even see them :/.OCorvusVersion: 1.6.18081601

Worst!!! Don't buy any VR from Samsung with iphoneApp crashes EVERY time. Does not connect to device. Total friction. Awful. Crashes every time you try to connect fb live stream. Designed to make you want a Samsung just to make it work..Leah_age_6Version: 1.6.18081601

Live view doesn’t work anymoreWith the last update it is now impossible to see anything in the live view mode. The screen is all black. The camera doesn’t share his images with the app..Bocaj63Version: 1.5.17112401

IPhone X compatibilityHi I just bought the Gear 360 2017 and the camera can’t connect with my IPhone X. Can you tell me if the camera is compatible with the IPhone X because I don’t see the gear 360 on list of Bluetooth device on my IPhone X.PalaniumVersion: 1.4.17082401

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