GoTo Customer ServiceLogMeIn, Inc.

GoTo Customer Service

  1. GoTo Customer Service
  2. GoTo App Comments & Reviews (2024)
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GoTo is the premier provider of flexible-work software that keeps you connected and engaged with customers and colleagues. From calling and messaging to virtual meetings, trainings, and webinars, it’s the all-in-one mobile app for your essential communications, whether you’re on the road or across the globe.
Hold quick discussions and lead business-critical meetings. Join online events in seconds and take part in activities like polls and surveys. Collaborate with your team and answer customers in a multi-channel inbox. No matter where you go or what you need to communicate, GoTo has you covered.

Simplify your communication:
- Stay connected from anywhere with customers and colleagues
- Use your personal device without sharing your private number
- Get voice, video, and messaging all in one app

Empower your business calls:
- Quickly switch between multiple business numbers
- Route incoming calls to other phones or colleagues
- Automatically text back to missed calls

Elevate your meetings and events:
- Join virtual meetings, trainings, and webinars from anywhere
- View slides, participate in breakout rooms, take polls, and more
- Schedule your own meetings and sync your business calendar

Engage with your customers:
- Chat with customers as a team in the shared inbox
- See all your SMS, social media, and web chat conversations in one place
- Assign, unassign, and resolve conversations on the go

GoTo App Comments & Reviews

GoTo Positive Reviews

Works well!Did a lot of research before deciding on a VoIP phone provider for our software development firm. I talked to just about all of the major players, and I found GoTo had the best package for us. So, we ported our existing local and 800 numbers, and it's worked great! The best part is using the auto-attendant and preventing all the spam calls! We went from several spam calls per hour to none! The app was a bonus that I didn't think I'd really use at first, but now 90% of my calls are through the app. Audio is clean and clear. I rarely have any issue, and when I do, it's because of a weak internet connection and not the app. I have the app on my phone and tablet. I've recommended this service and app to several of my customers. For most, it's a great choice!.Version: 2023.12.0

Practice ManagerGo To has been a lifesaver for the dental practice! It’s not just easy to order and set up the sales team, onboard training team and ongoing support team is AMAZINGLY PATIENT because I am not very tech savvy at all! I was forced to change because of a family illness and had to work from another state. Due to necessity I was forced to make a change. I wish I did this a long time ago. It has been so easy to use so easy and accurate to track my phone calls and to go back to voice messages too. The fact that we were already using Lighthouse 360 so integrating the two software programs was seamless. It brought the practice to another level in patient service! I love it so much please use me as a reference for GoTo!.Version: 1.0.63

ExcellentI was with another well-known provider for a business and hated their service for nickel and diming extras and generally being expensive already. So I shopped around. I could not be happier with GoTo Connect. It offers more for less, the UI is intuitive for call handling on the desktop and once set up the app is great. There are one or two features I wish they had (like scheduled SMS messages for reminders to clients) but that’s nit-picky and requesting improvements on what is already brilliant. There’s a lag in VOIP which is annoying but, overall, could not recommend more highly..Version: 2023.12.2

Congregational DevotionA number of members in our congregation have expressed gratitude for this app. We began utilizing this app during COVID restrictions and continued after the lifting of the restrictions. We have some members unable to attend the physical service (myself included) due to illness and/or disability; consequently, would miss the spiritual nourishment, if not for GoTo. I’m 70 years old and find the app very “user friendly.” That’s a ‘10’ rating for me! I do experience two glitches during use: 1. Sometimes when initiated, I have sound; other times, I have to switch over to the phone screen and press my speaker key—sound comes in—speaker light goes out. 2. My screen goes black, intermittently. This causes delay in my being able to respond in class, when attempting to use my mic. We use this app for Bible study also. Our IT team has been unable to provide a solution for these issues. However, these are minor interruptions and have not caused any major difficulties. Overall, I enjoy using the app. I gave the ‘4-star’ rating due to the issues listed above..Version: 2023.05.1

It was quite easy to use and both Video & Audio were epic!Having never used the GoTo platform, I found both the web and app version as intuitive and easy to navigate as they come. I was even able to add an external participant without hustle straight from my Outlook inbox and along with that, both the audio and video were solid! And so, although my organization uses Teams citywide, which too is excellent, the GoTo platform is definitely another worthy contender..Version: 2023.03.0

Video Quality ReviewI’ve used to go to meeting for over two years and there’s always been trouble with capturing the picture correctly. For example, I might only see the top of someone’s head even though on their end, they see their entire face. So what one party is thinks they’re capturing is not shown on the other end. I coach parents during activities with their children, so I can’t see what’s happening as they move from activity to activity until I apologize and ask parents to move the device 2 to 3 feet further away than they think they need to. This problem also happens during a meeting when two people are facing each other. I can see it fine until I need to rotate my phone for better audio and then I can only see the top portion of the other person’s head. I’m thinking now, that maybe because the application is made to be used with a larger device like a laptop but with young children in a home, a small device like a phone is less distracting..Version: 2023.06.2

Used to be betterI’m a teacher and we use this app at school to communicate with other colleagues in the district and parents. I really enjoyed the app at first. It’s awesome to receive calls on the app on my cellphone. I would also get notifications of incoming calls on my Apple Watch (series 3). Extremely convenient. However, I’ve been using it about 6 months now and I’ve noticed that maybe after the update I am no longer receiving the notifications on my watch. I’m not sure if it’s the update or is the app not compatible to my new watch (series 7)…..Version: 1.0.60

New app iconYour new app icon kind of gets lost with all the other apps on my phone now… your old app icon was colorful and very easily recognizable and really stood out (just an observation and opinion). I love the fact that I can call parents from my mobile phone and a school number appears and not my cell phone number. This app makes getting a hold of parents a lot easier..Version: 1.0.58

Nice- with some minor flawsI am teacher. I use this app everyday day to call students and their families. The app is very good for work. It organizes contacts, and works just like a regular cell phone- as far as VM, text, and calls go. One complaint, is that the app. does not update numbers- that have been added as contact- very quickly. It takes about a min. or so. My other complaint is that GoToconnect/ Jive is not compatible with all headsets. It does work with a bluetooth though. Other than these two things- I am very pleased over all..Version: 1.0.49

BuggyWorks well when it works. I have triple checked my notification settings and can confirm my iPhone has enabled all notifications for this app. Often I miss calls because it never rings then the app says I have no missed calls despite receiving voicemail messages in my email, and people telling me they can’t reach me. On that note, even when my inbox says I have voicemails, those voicemails never show up in the app. Have had to uninstall and reinstall multiple times to get it to work properly but it ends up breaking again. Hope developers can fix this..Version: 2022.10.2

Clunky and slowThe Apple iphone (12 pro max) and PC app are slow and laggy- the PC is actually worse.. The worst part about it is the texting app- it's as if the programmers are reinventing the wheel and making it square. Sending texts, querying contacts, especially adding attachments😭😭😭- it's a travashamockery of an interface. Someone please save the day here. Everything "phone" works well, but sometimes you get a floating menu, sometimes its in the app, sometimes its hiding somewhere behind a window... pretty minor but annoying. I've never done a meeting on my iphone so no insight there.Version: 1.0.59

Ray Reynolds WebinarRay REYNOLDS webinars are a positive, uplifting , and inspirational life long learning experience! The knowledge that you gain will change your life forever! Financial freedom Information that is not being taught in the schools or Universities & Colleges! Mr. REYNOLDS rage to riches stories is the greatest example and story that I have heard in my life time! He is a true example of GOD”s vessel who wants to save and educate the world from bringing the pain hone while creating financial freedom from auto residual monthly income! I am only a couple of months away from realizing my life time financial free and monthly auto income! I pray that he remains healthy and safe so that he can continue to help as many people as he can and positively change their lives forever! Mitch Duren.Version: 2023.12.2

This App had helped me so much!As someone that works on the road, at home or even on-site. This app has been exceptional! If you have bad cell service and are not connected to Wi-Fi the it won’t work just like your cell phone but that is expected! On good Wi-Fi or if I have good service it has been a huge benefit to me and my customers! I would recommend this platform to anyone!.Version: 1.0.45

Voicemail Alerts IssueWhen I get a voicemail notification and then click on it to open the app, it should go right to the voicemail, correct? It doesn’t. It opens the app to the recent calls and then I can’t even click on the voicemail tab. I have to close the open and reopen it. And it takes so long to sync once you do open it. I’m not loving this app. There are much better phone system apps out there that have no issues. Please fix the voicemail notifications issue..Version: 1.0.47

1st CLASS EXCELLENTThis was my first class and I must say I was 100% impressed! The person in charge was knowledgeable and I can relate to him… Everyone in the class participated as the Director made it is easy for us to speak up and share our experiences… this is what life is about . I would recommend this class to everyone…. I’ll look forward to next week. This was a great experience for me. Michael Abney.Version: 2022.12.1

First Impression was great.I had a business meeting scheduled and did not realize I needed the app since I have used other meeting software in the past. Using it was as simple as downloading the app and going back to the previous page and I was in my meeting. Audio and video quality was excellent without any drops or jitters. Would definitely use it again..Version: 2022.10.2

First time using AppSeem a bit difficult and wasn’t accepting my pass word reset my information but it kick over quick and I was able to join the audio meeting a few minutes late Grateful to hear the information it was helpful knowledge for me.Version: 2023.08.1

Latest update makes extensions more difficultI need to be signed into different extensions at different times, and the latest update means more taps to change extensions and I can’t just easily see which extension I am signed into. I have to tap on my profile and then tap on extensions to find out what I’m signed into. I really wish that was easily available to see what I was signed into and a change from one extension to another. Otherwise, the app has function well for me..Version: 1.0.55

Works great for the most partThis app works great for the most part! But I do notice that sometimes when I’m on a cal it glitches and sounds like we have a terrible connection. Also when I am using my office phone and I pick up a phone call, the app doesn’t register that I answered the call so it keeps ringing on my cell phone. I also wish the app integrated into my Apple Watch so I received call notification on there as well because I don’t always have my phone on me..Version: 1.0.49

GoToConnect Mobile AppThe App works well. Like any VOIP service the App will use your smart phone data or connect to WiFi. There are times when the call quality can be diminished. This applies to all VOIP services. The mobile benefits far outweigh the occasional call quality issues. App is easy to download and use. SMS texting is a feature within the mobile app. GoToConnect continues to evolve and improve. Vernon Evolving Technologies Michigan.Version: 1.0.46

Works OK until you minimize the appThe app works fine the first time you open it. As soon as you minimize the app to the background, whenever you tap on a chat, notification or an incoming call the app phrases and no longer works until you close it and reopen it. It’s really frustrating and takes a bunch of extra time that’s really not necessary. this happened on my iPhone device on iOS 16 as well as the current version. iOS 17..Version: 2023.08.1

Great app, like to see a change when used with HDMIThis is a great app and works very well. The only problem I have with it is that I like to use my phone as a hotspot for much of what I use this for and then plug it into a monitor using HDMI and the audio doesn’t move into the monitor speakers like my other apps. I only my have audio on my phone speaker, it would be 5 star if it there was that one change..Version: 2022.12.1

Was asked to download app when meeting was to start.I was frustrated when I tried to go to the meeting on my Ipad and GoTo tried to make me download the app and start an account. This never happened before. I usually just click a link that was sent to me via email and get into the meeting. I was able to get around it, but this could have been bad..Version: 2023.06.2

Much better than the using zoomAs long as everyone mic is turned off except who is designated as speaker. The feedback resonance becomes less. Thus providing a clearer sound. Great app that Would be even more efficient, if it included a caption as well as a translation feature..Version: 2023.02.0

Easy to sign up and use this appI thought the app was easy to sign up for & easy to use. Compared to similar apps I’ve used, this app is my favorite because it is user friendly! I also enjoyed it because the audio and video quality was excellent..Version: 2023.06.2

Go ToThe ease of doing the Go To rather than driving, getting my handicapped hubby out of car, rollator, and reverse all when done! I like that my Voice Therapy offers this. Such pleasant people experience! I did like in person but my circumstances changed and this was suggested!.Version: 2023.02.2

PresidentWe have been very pleased with our ability to have multi-locations. We administered this precovid and are very happy with our being able to have meetings with wfh employees as well as traveling sales people. I would recommend this product..Version: 2022.11.0

Works fantasticallyI like it, but as in everything, we have always a chance to be better. On this case, I would like that we can make a call without opening the app, and go directly from the contacts. Would save time..Version: 1.0.46

Family life Insurance engagementJerry did an awesome job of engaging the wif and adult children as we enlightened them on the wealth accumulation life insurance policy and the potential benefits of legacy wealth. The growth potential and flexibility of the insurance instruments is tremendous. Looking forward to our children leveraging their insurance to growth and business development..Version: 2023.02.2

Pretty good conferencing appHad some issues returning from the chat to the main conference. I am not sure if it was my phone or the app. The graphics were small on my phone screen, not sure what could be done about that, that’s why my rating is still pretty high. Other than that, it works great..Version: 2023.02.2

Works Great even on cell phonesAudio and Video are crystal clear. I’m a first-time user and was very happy when I learned about this app. It was a painless download and quick install in less than 30 seconds. It works perfectly..Version: 2023.09.2

App was great until most recent updateWe use GoToConnect for working from home. It’s been a great tool until about a month ago. It now doesn’t allow us to do transfers directly to voicemail - even though the button looks active. Very frustrating. Working with their tech team but still haven’t been able to address the issues..Version: 1.0.49

AudioWe had some technical problems with Audio at beginning of the session. I could hear them fine but the student reported that it was static on their end. I believe it improved throughout the session..Version: 2023.06.2

Efficient & User friendlyThis was very easy to log onto, everything was clear both sound and visual. Thank you for making everything so easy for a person who is not so computer savvy..Version: 2023.04.2

Not perfectThis was the first time I used that app. I had trouble switching the mic on, after I joined the meeting with it off. Also, there is the button that seemed to be a dropdown mdnu, that when clicked takes me out of the meeting. Surprise! Maybe do some interface testing with first time users..Version: 2023.09.0

Excellent platformEasy to use and excellent audio and video.Version: 2022.10.2

Python classExcellent.Version: 2023.08.0

ExcellenceGo to meeting is an excellent communication tool for getting together for enhancing one’s togetherness in harmony whatever that maybe..Version: 2023.06.2

First time userVery easy to access and like this app..Version: 2022.12.1

Why did they ruin it?The layout is horrible. Please revert or improve. Also features differ from play store version such as backgrounds. Not cool.Version: 2022.12.1

Seminar 2023A bit of a challenge to get it up and running. Fortunately, they did NOT start until ten minutes after. Thank you Seminar 2023 ladies!.Version: 2022.09.2

Incredibly mediocreIt’s not terrible, but it certainly isn’t great either. The app usually rings and does what is expected, and that’s the issue - that it’s usually and not always. Another major point of contention is not being able to monitor multiple lines concurrently in the app. So if you want to monitor the main line as well as your direct line, tough luck. The good news is there is plenty of room for improvement..Version: 1.0.10

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