TurboTax: File Your Tax Return Customer ServiceIntuit Inc.

TurboTax: File Your Tax Return Customer Service

America's #1 Free Tax Prep Provider. Over 40 million returns were prepared last year with TurboTax. See if you qualify*. https://intuit.me/3rPN1UH

YOUR TAXES, YOUR WAY
• Do it yourself, get expert help, or hand it off start to finish – let's get your taxes done right.
• Support when you need it - Access TurboTax support to get all your questions answered. Available in English/Spanish.

FILE YOUR OWN TAXES
• $0 Fed, $0 State, $0 to File with Free Edition for simple tax returns only. See if you qualify*
• With TurboTax you can be confident your taxes are done right, from simple to complex tax returns, no matter what your situation.

FILE WITH EXPERT HELP

• TurboTax Live - Real tax experts review your return. Guaranteed done right. Get unlimited advice as you do your taxes, and an expert final review. So you can be 100% confident your return is done right, guaranteed.(1)
• TurboTax Live Full Service - Hand your taxes off and let a tax expert do them for you. Get matched with a dedicated tax expert to do your taxes from start to finish, keep you in the loop, and review your taxes with you before filing.
• Simply tap to chat or talk live with tax experts on demand. Live bilingual experts available.

FEEL CONFIDENT
• Maximum Refund Guaranteed - On Average $2,766.
• We've Got You Covered - We handle all complexities from self-employed to investment taxes and we have real tax experts and trusted technology to get your taxes done right for your unique tax situation.
• TurboTax can help you get your tax refund up to 5 days earlier when you deposit it in a Credit Karma Money™ account(2)
• TurboTax is up to date on the latest tax law changes - We've got your back with up-to-date information about Child Tax Credit, Dependent Care Credit, Unemployment Benefits, and Stimulus Payments.
• ExplainWhy™ - Understand the "why" behind your tax refund, in a tap.
• CompleteCheck™ – Get the green light to file. Before you file, CompleteCheck™ will run an in-depth scan of your return and guide you through any final changes so you don't miss a thing with accuracy guaranteed.
• Track your return status with push notifications - Stay informed about your e-file return status with notifications sent straight to your phone or tablet.

GET STARTED EASILY
• Snap. Tap. Done. Import, upload, and snap photos of your W-2, 1099, and 1098 forms, answer simple questions about your life, and e-file securely from your device.
• Up to a 50% head start on your taxes with year-over-year data transfer of your prior TurboTax return.
• Get your taxes done right anytime from anywhere. Seamlessly switch between your devices and securely pick up right where you left off when it's convenient for you.

TurboTax Free Edition, TurboTax Live Basic, and TurboTax Live Full Service Basic available for simple tax returns only. For more details and to see if you qualify: https://turbotax.intuit.com/corp/mobile-apps/turbotax-disclosures/ Intuit reserves the right to modify or terminate this offer at any time.
1. 100% Accurate Expert-Approved Guarantee: If you pay an IRS or state penalty (or interest) because of an error that a TurboTax tax expert makes while providing topic-specific tax advice, a section review, or acting as a signed preparer for your return, we'll pay you the penalty and interest. Limitations apply. See Terms of Service for details.
2. If you choose to pay your tax preparation fee with TurboTax using your federal tax refund or if you choose to take the Refund Advance loan, you are not eligible. 5-day early program may change or discontinue at any time. Up to 5 days early access to your federal tax refund is compared to standard tax refund electronic deposit and dependent on IRS submitting refund info to bank before release date.
For Credit Karma Money (checking account): Banking services provided by MVB Bank, Inc., Member FDIC. Maximum balance and transfer limits apply.

TurboTax: File Your Tax Return App Comments & Reviews

TurboTax: File Your Tax Return Positive Reviews

Payment “not processed” - double chargedI have the mobile app. It shows it was free in the beginning. At the end it basically gave me no option but to pay, which I have no problem with. It turned into $40 to $120. I was okay with it because they changed me owing $260 on my taxes to only $11 so I expected to pay close to that amount anyway. I end up asking to take from my refund returns and it showed they would do so for $40 extra dollars. I’m at this point getting irritated but choose to go through with it. It kept sending me to the payment option although I wanted it taken from my refund. I then got frustrated and reverse the payment option with just paying with my credit card. After putting in my credit card, it started processing then shows the page had no connection. I said “okay let me try again”. I did it again, same thing happened. Now I go to my discover app and it shows TurboTax charged me TWICE but on the TurboTax app it shows the payment hadn’t processed at all. I’m beyond irritated with Turbo Tax. I’ve tried to get in contact with customer service line - received no call back. I’m frustrated and will never do my taxes on this app again. If I don’t receive my refund soon, I will be contacting my lawyers..Version: 6.2.1

Hate to ComplainNormally filing with Turbotax is an easy glitch free process but not this year. I had to enter my spouse’s driver license information three times before it was accepted. I felt I was in an endless loop and considered going to another tax software provider. Also the ads that appear at the end prior to filing are confusing this year. I don’t mind looking at them but they should be cleanly separated from the actual filing process. Otherwise your product was again outstanding and entering my various forms and tax data was easy with help available at every step which is why I hate to complain. I am a longtime user of turbotax, first via downloaded software and now the mobile app which I enjoy using. I know you will consider my feedback and I look forward to using TurboTax next year. Thanks for your rapid response to my concerns. I only mentioned it because it was the first time I faced any type of glitch using turbotax. I will remember your suggestions for next year, see you then..Version: 8.3

Baiting and switching product fees“Free to file” is a great slogan for this product. The act of federal filing may be free, but along the way of using the app, you will be charged for certain tax situations. Made contributions towards a retirement plan (401k, IRA)? You must use the TurboTax Premium ($). Have stocks and sold any? You must use TurboTax Premium Plus ($$). Have a question about something on the form? You have to upgrade for Live Tax Advice ($$). Need to also file state taxes? You just purchase the state option ($). If there is a bug in the app, I’ve no idea how to proceed. I found it impossible to report the issue through the app itself. And there was nowhere that explains what to do if the user experiences a problem with the app itself. The only help options built-in are for live tax advice or searching FAQ/forums. They do try to make things easy. But they also upcharge you along the way. It is still cheaper than going to a tax professional, however at least there you have an expert who can answer the questions directly. So if you have any “uncommon” tax situations (retirement plans or stock brokerage accounts), I would recommend going to a tax professional over using this software..Version: 8.6.1

Customer service *****5 STARS PLUS!!!I had a chance to write a review when l was done with my taxes about the help that l received today, but l also felt that l needed to come here and say something. I have been trying for three weeks to figure out how to get my stimulus since l am disabled and l only receive SSI. After reading up on many sites it said that l had to do my 2020 taxes well that scared me. I filed 2019 with my ex, so l received 1 check so l got on here and did so and was having many problems and a wonderful lady helped me and we found all the problems and she work her time knowing that l have had strokes and was patient with me. Thank you so much for all of your help!!!! You saved my life l will be able to get the money and get the things that I need for my son and l!!! You are so amazing such a blessing!!!!! Keep doing what you are doing l so much wish that I knew your name!!!!!.Version: 7.4

Used it for years!I have used Turbo Tax since 2003. I have never once had a problem and it helped me with the most complicated tax issues. I have always felt safe, secure and accurate when filing my taxes. Especially needed the help when I became a widow and then disabled. I recommend it for my own children and have also helped many many friends do their taxes via Turbo Tax when they felt they needed help. I also felt more in control of the information I was submitting. Not to mention, the education I received from using Turbo Tax regarding the tax laws and what I am legally allowed to claim when recognizing work, childcare and health expenses. This app automatically downloads your W-2 from the payroll department from your employer if that option is available and your job uses a major payroll provider. I enjoyed the experience learning how to do my taxes on my own. Very simple, fast and extremely accurate..Version: 5.2.2

Fast and EasyTurboTax was so easy and fast to use. I went the free route wasn’t charged a penny was kinda bummer having to enter in all my info again wish they’d let us do that without having to pay but can’t look a gift horse in the mouth and I did the pic of W2 and it worked great! So can’t complain about having to enter everything in lol I used this program last year and never had a problem simple easy to use and walks ya through the whole process and I’ll use it again next year!! I used H&R Block for years always paying the money for CD and stuff so glad I gave this a try! Didn’t have a problem using it and as long as ya go through each step and pick the program ya want you don’t get charged a penny😃 I recommend this to everyone even first time do it yourselfer’s lol it simple and guides ya through without a problem!! And ya can do it free and even efile free! Thanks turbo tax!!.Version: 4.2.1

Going down hill?I’ve used this app for filing all the time. It works great. They never charge me. Thus time I was not charge but i didn’t understand why all my information wasn’t there like the year before. That didn’t bother me, i have lots of patients seeing that i work in a mental hospital. The thing that bothered me was the camera part. The previous years it worked perfectly fine. It didn’t mix up numbers or anything. But this time apparently the camera couldn’t get numbers right. For example switching a 9 with a 0 or switching a 8 with a 3. Thank God I have patients and I made sure everything was correct. I had to redo numbers because the picture had changed them. I was better off not taking a picture at all. And also I noticed at one point it didn’t put my numbers in a box, I was shocked. But it’s okay, I still got them done. I don’t know what’s going on with Turbo Tax but please fix it because i do recommend Turbo Tax to people..Version: 4.2.1

Won’t even open ( Revised )Updated review: My first time using TurboTax was fairly positive. The interface was easy to use and there was a lot of helpful tips and references that made it feasible to navigate filing completely on your own. There was a lot of good validation and built in checks that caught things or made suggestions before I submitted my filings. I was especially impressed with how quickly my returns were accepted and processed, which was very reassuring. My only negative comment which is why I’m giving four instead of five reviews is that I noticed during certain times the mobile app would struggle to connect and display a blank screen. The first time this happened I was frustrated and posted a negative review. Thankfully, I found that I was able to continue by logging in on the website version, which had retained everything I previously entered. Since this software is so widely used, development might want to look at the load capacity of syncing data with the mobile app, as I’m assuming this was part of the problem during night traffic times of day. Original post: This was my first time using TurboTax. Things were going fine but now the iOS app won’t even open. It just displays a white screen. No error or anything..Version: 6.2

Just like the TurboTax you are used toNot sure why there are so many negative reviews on this app - I think it comes down to people expecting everything to be free of charge, which is crazy! I have used the TurboTax Deluxe web version for many years. Out of curiosity - I decided to try this app. I was skeptical due to the bad reviews, however the app was really user friendly and pretty much matched the web version. The fees were similar (and expected) and the upselling of additional products was no more than what is normally offered (~3-4x). Bottom line - if you are familiar with turbo tax, there are no surprises and you will be happy with this app. The user interface is very well done and intuitive. I was able to easily do my taxes from my phone! I can’t think of anything negative to say about it. The poor reviews just don’t match my experience..Version: 5.2.2

Great app if you have simple return to fileThe user Tipadee must have not paid any attention while filing. This mobile app is really simple to use and if you have simple forms to input, like W2s, you don’t need any help. It was completely free to file both my federal and state taxes and to set up direct deposit. It prompted me to upgrade often, but it seemed to be clear that you would be paying money at that point if you do and still allowed the free option. You can’t get 24/7 chat help or import stuff with the free option, but again, if you only have w2s to file this is not a problem. I’ve been using TurboTax for years and have not once had a problem, just make sure you have all the info correct and pay attention to the upgrade prompts so you don’t accidentally agree to them if you want to file for free..Version: 5.2.2

Does taxes ok, but needs workI like doing my own taxes, and I like that I can do it on my phone. But there are more than a few issues on my iPhone 13 pro max. 1) All of my imports of tax forms failed. All of them. 2) So I had to switch out of the app and look at a photo/pdf. If I was out of the TurboTax app for more than a minute, TurboTax would take me back to the opening screen, like I had closed the app. 3) Cutting and pasting numbers from photos frequently failed, especially if there is as ‘$’ in the number? 4) I must have been nagged to upgrade from the deluxe version at LEAST 10 times. 5) I paid my federal taxes with my credit card, and was charged a fee twice by Value Payment System (both still pending, so hopefully one drops off). 6) unbeknownst to me Value Payment systems has a very bad reputation with the BBB. Why would TurboTax choose such a company to process payments for their customers credit cards?.Version: 8.6.1

Well developed app but be prepared to payThe app is user friendly and really well put together. It was easy navigating and the security felt solid. I was hoping for an easy and FREE tax return but this year we were forced to upgrade to deluxe (40$). Whatever, that’s fine. But then I didn’t realize to file state it was another 40$. And the option for them to just take it out of your tax return is another 40$. So that’s 120$. If you can, PAY UP FRONT instead of taking it out of your return. The app doesn’t mention the cost of that until well after you selected and doesn’t make it as easy to switch options from that point (purposely of course). So heads up - good app but be cautious. Still 4 stars because of my ignorance shouldn’t warrant a lower rating. 5 stars would have been clear and sound pricing information from the beginning..Version: 7.3.1

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